Proving identity to log on to HMRC

[caro]

Hubby needs to submit self-assessment tax returns for the first time in years. Long since forgotten/lost login details and password for HMRC site, so now received these through the post. Just gone to log in and now have to prove his identity using either Experian or a company I've never heard of called digidentity. Chose Experian as the latter required a current passport and ours have run out, but Experian accepts details off a photocard driving licence - except it didn't and wanted passport details too, so now have to phone up. It did say the problem could be because the system was new.

 

 

Now what gets me, is the blurb says the Govt are using private companies for ID as they have the expertise in this field, yet they use DVLC and presumably the passport office to verify identification. Last time I heard, these were still under Govt control!

 

 

How long has this been in place and why is there a need for it? I've heard nothing about it on the news.

[caro]

Update.

 

 

Have now been able to log on to HMRC and added email addy for future notifications. Confirmation email sent to addy with link to confirm it. Not only was there an email from HMRC, but also one from Experian confirming ID had been accepted.

 

 

So much for expertise!!