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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Unfair NCP Parking Ticket referred to Debt Recovery Plus

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Hi all,


I have been pointed to this forum by a friend who was certain someone on here can help.


Back in November, I parked in my usual train station car park, run by NCP. I arrived later than usual, so there was no spaces in my usual spot downstairs. I had to drive to the top floor, where i found plenty of spaces.


I parked up and walked away, paying for my ticket on the 'Ringo' mobile app as I do every morning.


When I returned to my car I was surprised to find that I had received a ticket, as had about 12 other cars around me.


It turned out that the space I parked in was a 'Premier Bay' (not usually what I'd expect to find on the top floor of a multi-story).


When I looked closer, the bays were indeed marked (unclearly) 'Premier Parking', however the words were spaced about 15 foot apart, meaning in front of my car there was just the word 'Parking'.


There was also no visible signage. The only sign displayed was next to the pay and display machine, which I never use due to preferring the mobile app. This was on a lamp post around 20 meters from where I parked, positioned side on so I wouldn't have noticed it even if I looked that way. There were two lamp posts either side of my car, neither of which had a Premier Parking sign displayed.


I appealed to the NCP but it was declined (in hindsight after reading a few posts, this was the wrong thing to do). I then appealed to POPLA, but they said my appeal was received more than 28 days after the ticket was issued, so was declined.


I have now received a letter from 'Debt Recovery Plus' demanding payment or court proceedings may commence. I have genuinely forgotten to purchase a ticket on occasions, and reluctantly paid the fine as I was in breach of the car park conditions, but on this occasion I believe NCP should have done more to make it clear that the spaces were allocated Premier Parking bays.


Can anyone please advise me what would be best in this situation? The amount owed is now £120, which is outrageous considering I paid for a ticket that day.


Any help or advice will be greatly appreciated.


Many thanks


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I read that too with ever larger gaping mouth. Even putting a ticket on the wrong side of the dash is an 'offence' now.


I would let them take court action (if they dare) where this practice would show them up for the cowboys they really are. There must be adequate signage for you to be able to make a reasoned decision whether to park or not and as you never saw the signs as you were allowed to pay by ringo, I feel there points would fail.

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All the parking companies are waiting for the outcome of the PE v Beavis appeal, if that goes the way of Parking eye expect a feeding frenzy, if it goes for Beavis then you will see a lot of unemployed people who would struggle getting a job elsewhere as they dont have the necessary customer service skills.

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All the parking companies are waiting for the outcome of the PE v Beavis appeal, if that goes the way of Parking eye expect a feeding frenzy, if it goes for Beavis then you will see a lot of unemployed people who would struggle getting a job elsewhere as they dont have the necessary customer service skills.

The car park in question is not a normal PE car park though. They pay £1000 per week to rent it apparently...

In nearly all the car parks they ' manage ', they are only agents...

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I appealed on the grounds that the vehicle was not improperly parked as conditions were not properly signed.


The restricted area mentioned towards the bottom of that article is exactly the area I was ticketed, and was definitely not adequately sign posted.

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It is extremely unlikely it will and not f it does it would be extremely easy for you to win

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