Carcraft Drive Happy Warranty **Resolved**

[Moonstick]

Hi all,

 

I've had a good google around for an answer but seems to be misleading.

 

 

I purchased a car from the lovely Carcraft and had this drive happy guarantee pushed on me

which at the time seemed like the wise thing to do.

 

 

I've since come to the point where it really isn't cost effective for me to drive from my home

in Macclesfield to either Liverpool or Rochdale for a car service,

 

 

As such I'm yet to get the car serviced at all and have now paid roughly 6/7 payments at £50 a go.

 

Is there a way out of this contract?

[Moonstick]

Obviously i signed and accepted the agreement at the time without calculating the extra cost to get my car to the garage.

[dx100uk]

I'm such it could be arranged to get it done locally

 

we have a car craft rep that very good

I have alert them to this thread.

 

as a side issue, there is no legal requirements at all to take out ANY insurances or warranties when purchasing any item on HP

 

 

you could reclaim it like PPI.

 

 

the

http://www.legislation.gov.uk/ukpga/1994/35/crossheading/provisions-relating-to-the-united-kingdom?view=plain

 

 

makes interesting reading as does SOGA

[Guest Carcraft Customer Service Manager]

Hi Moonstick

 

When did you purchase your car?

 

thanks

Linzi

[Moonstick]

I can get the car serviced at the local SEAT dealer in Stockport for less than I have paid so far with carcraft drive happy.

 

I'm not following the like PPI thing?

[Moonstick]

Hi Linzi

 

I purchased the car July 2013 from your Trafford Centre branch.

 

Regards

 

Matt

[Guest Carcraft Customer Service Manager]

Hi Matt

 

Thanks for that, the cancellation policy is 30 days from purchase, so sadly we cannot cancel this for you at this stage, however, if you can provide me your registration number we can try and look into this further for you.

 

Many thanks

Linzi

[Moonstick]

Linzi,

 

I am aware that i can't cancel under the 30 days from purchase clause.

 

 

BUT i have not used this service i am not looking for a refund of monies already paid

 

 

i just want to not pay anymore for a service that is no use to me.

 

 

The car reg is .....

 

 

I have made two attempts to book the car in for service but unless i get there before dinner on a Saturday

i will have to take day of work just to get my car serviced!!

 

 

And god forbid they say it wont be ready or there is a problem waiting for a part etc.

 

 

I'll be car less stuck in Rochdale!

 

Regards

 

Matt

[Moonstick]

AND...... before you say i can get the car serviced at my local dealer then apply for payment,

 

 

Your rules/Regs for doing so are far too complex for me.

 

 

I pay you a monthly payment already to then pay for a car service

and try and justify and claim that back from carcraft..

 

 

..Id rather not have the stress.

 

Regards

 

Matt

[Guest Carcraft Customer Service Manager]

Ok we will look into this for you - sadly due to forum rules, your Reg has disappeared - Dx100uk, please could you DM this to me?

[dx100uk]

done

 

 

dx

[dx100uk]

side note

 

 

T&C on limit of 30days can be challenged

 

 

yo can reclaim the warranty

 

 

 

 

dx

[Guest Carcraft Customer Service Manager]

Got the reg - thanks very much, we will look into this and give you a call Matt.

[Moonstick]

Got the reg - thanks very much, we will look into this and give you a call Matt.

 

Hi Linzi,

 

Any joy?

 

Matt

[Moonstick]

side note

 

 

T&C on limit of 30days can be challenged

 

 

yo can reclaim the warranty

 

 

 

 

dx

 

DX,

 

How do i go about reclaiming the warranty? I hardly have high hopes carcraft will do anything to help my situation.

 

Regards

 

Matt

[Guest Carcraft Customer Service Manager]

Hi Matt

 

we are still looking into this for you, just waiting on a couple of people to come back to us - we will be in touch as soon as we know more.

 

Thanks

Linzi

[Moonstick]

Hi Matt

 

we are still looking into this for you, just waiting on a couple of people to come back to us - we will be in touch as soon as we know more.

 

Thanks

Linzi

 

Hi Linzi,

 

Have we managed to make any progress with the above? I was contacted by carcraft merely to let me know they were looking into this for me but still to date have not had anything back.

 

Regards

 

Matt

[Guest Carcraft Customer Service Manager]

Hi Matt

 

Thank you for your patience while we looked into this for you.

 

A decision has now been made and you will receive a call this afternoon.

 

Many thanks

Linzi

[Moonstick]

Hi Matt

 

Thank you for your patience while we looked into this for you.

 

A decision has now been made and you will receive a call this afternoon.

 

Many thanks

Linzi

 

Linzi,

 

I would like to thank you for your help in dealing with this matter.

 

 

I would also like to note to those who have commented/read this thread the end result.

 

Carcraft's drive happy guarantee carry's T&C's which only allow cancellation up to 30 days - as DX said above this could be challenged,

 

 

In my case however carcraft have emailed for speed and posted a letter offering to cancel my guarantee with no further cost's to myself.

 

 

In my case i did state that my priority was to cancel the policy to prevent further costs

and not seeking a refund of monies already paid.

Again you could possibly challenge that too?

But in any case I am very happy with the outcome.

 

Another note seeing as I am relatively new to this site/forum is big thank you (via donation)

 

 

as i really did not think i would get to this stage

 

 

and i could not have done so without CONSUMER GROUP ACTION!!

 

Regards

 

Matthew

[ploddertom]

You obviously seem happy with the result and I will amend your thread title for you.

[dx100uk]

glad to help

 

 

tNX the donation

 

 

and thanks again to linzi.