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Hi

 

I ordered some sofas from buy as you view.

 

 

When it came to them being delivered

I arranged it for a day when I was off work

as I had to - the agreement due it being in my name.

 

 

They never turned up!

They turned up the next day surprising the missus.

They brought the sofas into the house and asked where I was as I needed to sign the credit agreement,

the missus told them I was at work (which I can prove I was)

and explained that they were supposed to arrive the day before as arranged.

 

 

Instead of rearranging the bayv guy told the missus to sign the agreement,

so she went sign her name.

 

 

The guy stopped her and said 'No sign your partners name, as long as it looks as though he has signed it that's good enough!'

 

 

So she naively did.

 

 

There was three blokes in the room so I suppose she felt a bit wary when it happened the way it did!

 

 

Surely this is wrong?

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I would say yes, this is wrong. I imagine they require YOUR signature to prove that you actually took possession of it should there ever be a dispute.

 

If you want to put in a complaint about it, then you need to send your letter to their Head/Registered office and head your letter formal complaint. Send by a tracked method.

 

Although I don't really know what you hope to gain from this ?

 

Do have a read of our customer services Guide before making contact - this is highlighted in red, in my signature below.


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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi, thanks for the reply

 

I am just annoyed in the way they obtained. A dodgy signature which is not mine

and I haven't even been given the terms of the agreement.

 

 

Although they are charging me for insurance when I provided evidence showing that my home insurance covers hire purchase goods.

 

 

I did contact their cs by phone, letter and email,

 

 

but they seem very reluctant to reply as long as the payments are still leaving my bank account!

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You do not require their insurance if you have Home Insurance. So it might well be worth the complaint to their Head office. You could just happen to mention the signature issue as well.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Have you emailed them ? Have they gagged you to stop you coming back and telling us about it ??

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