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    • You will be subject to the same laws notice periods and protections as with any length of contract.    From my own and other’s personal experience I would treat it as an amber warning light to start putting out feelers into what’s out there on the market   A 6 month contract is great for people who might be waiting for a new build , or having renovations done on their own property. For someone like yourself who wants security it might well be time for you to consider moving on.
    • Thank you. You still haven't given as much information. We need more. Please will you tell us who the retailer is – are they in UK or elsewhere? What was the item and what is its value? Did you declare the correct value? Or did the retailer declare the correct value? You say you paid by credit card – not a debit card against your bank account? Please read around all the Hermes threads on this forum. There is lots of good information there. In particular understand your rights under the Contracts (Rights of Third Parties) Act 1999.
    • I am sorry, but without seeing the contract, and knowing what is on it or what effect it has, it is impossible to say.     
    • A16 BYN is the plates that the car was advertised with, and obviously the plate which I checked the mot history with, I also thought the same that the website maybe hadn't been updated with the most recent mot that the dealer had got done, I asked for the original plate number whilst doing the logging in to my bank account, to pay both the dealer and the shiply transporter. Bearing in mind I had told the dealer around 6pm that I would get the deposit sorted out when I put my son to bed, that gave him every opportunity to send me any pre contract details etc. Just over an hour later (son still wasn't in bed) asked for the address of where the vehicle was to be picked up from as I couldn't accept the quote for the transporter without that information. Less than an hour after that he whatsapped me asking if I still want to buy the car because he's getting enquiries from other interested parties and is telling them that he's sold the car to me (no deposit  paid as yet). I then replied a few min later having finally got my son to sleep.    Anyway between me sorting out the details and where to pick the car up from, log into my banking to pay deposits etc he'd  messaged me the original plate no... which I didn't see until after I'd done all the aformentioned.    I decided to check the history on that plate as like yourself I had been confused about the mileage, low and behold there was the most recent mot containing 5 advisories which were never mentioned to me. Another thing I can't really understand is the expiry date of the mot before that either and I did query all of this with the dealer, only to be told that cars in Scotland are renowned for corrosion issues...and that if I had checked the mot history I would have seen them, I explained I had checked the history on the plate in the advert as I had no knowledge of what the original plate numbers were and he told me that the most recent mot was under the plate in the advert. Most certainly the mot certificate he then sent me on whatsapp had the advertised plate on the certificate,  however, it wasn't showing up on the dvla page.    By this stage I was irate with him for several reasons, for not notifying me of the advisories and telling me that he had checked the dvla and the most recent mot was showing up on the advertised plates, I then screenshot the page with the expiry and this car is not mot'd information, and 2 for telling me that cars in Scotland are renowned for corrosion issues!    Had he simply said, the car is 18 years old you're going to expect to have some corrosion at some point, I'd have been a bit more tolerant at that stage. Apon checking the history on the original plates, it transpired it passed the last MOT previous to the most recent one on the same day the advertised plates ran out, I still haven't quite fathomed out what is going on regards to this. However the previous mot showed no corrosion issues and as it hadn't failed on that basis, I would get the panel beater sprayer mentioned in an earlier post to have a look at it, and sort the issues out re that, also the main reason I had the car delivered to my dad's address as that's also the area where the panel beaters business is.  
    • I had a similar thought, TJ. The Guardian has done an explainer of the rules as of yesterday.   Someone said that if the government, had retained public trust, they might not have needed stringent measures like this.   https://www.theguardian.com/world/2020/sep/28/england-new-coronavirus-restrictions-explained
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .

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I'm 25 from the UK.

 

Just before Christmas I got really drunk and went out to do some last minute Christmas shopping. Whilst out, I decided to try my hand at shoplifting in Debenhams. I was caught.

 

The police were called, but they took me home instead of to the police station (which was fortunate) after I told them that I live in supported living (kinda like a care home dealio) due to my Autism. They took me home and confirmed my story and said I will need to come for an interview.

 

Long story short: the police cancelled the interview & dropped the charges after I signed up for an alcohol help/counselling service (I have a long, long history of doing idiotic things while drunk). I've been going to that every week since then. I think it also helped that this was my first time shoplifting (or being charged with anything)

 

Now, almost a month later, I receive a letter from "RLP - The Civil Recovery Specialists since 1998" saying that Debenhams are threatening me with a civil lawsuit for my heinous crimes against humanity.

 

I was instantly suspicious of this letter, however, as I haven't actually been charged or cautioned for anything yet, and the letter did say the shoplifting was 'alleged' -- so how can they threaten me with legal action for a crime that is only alleged?

 

  • How can they take me to court if I've not been charged with any crime?
  • Would this actually go to court if I ignored the letters?
  • What should my response be?

 

Thanks guys

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Hi and welcome to CAG.

 

Your last point first. DO NOT respond.

 

Your first point. RLP can never take anyone to court. They don't have that privilege.

 

Your second point is an unknown but it is highly unlikely. We don't get too many cases where Debenhams are involved.

 

Retail Loss prevention were set up as a money making scheme from the gullible.

 

Civil recovery is a method that Debenhams can use to get to get their losses back. RLP will rely on ignorance in their claims. The store got the goods back so no loss there. The security staff were already paid whether or not they apprehended anyone so no possible loss there either.

 

RLP will mention security, CCTV, admin and lots of other rubbish which they cannot claim for.

 

You will get quite a few letters from RLP and then a couple from their tame debt collector. Then.....not a lot!

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Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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  • How can they take me to court if I've not been charged with any crime?
  • Would this actually go to court if I ignored the letters?
  • What should my response be?

 

 

  • RLP can not take you to court, only Debenhams could do that and they washed their hands of the matter when they involved RLP.
  • Highly unlikely, and even if it did, they could only pursue you for actual losses which would only be a few pounds at most.

 

  • Your choice. You can either: 1) Bin the letter. 2) Light a fire with it. 3) Line a kitty litter tray or bird cage. 4) Use it as toilet paper (but only if you are really, really desperate :oops:).

Do not get involved in any letter tennis, it only serves to encourage the deluded fantasies of Ms Lambert and her cohorts.

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Ah. So it's just some intimidation bull****... big surprise there!

 

I contacted the Citizens Advice Bureau and am awaiting their response, but I expect it will be the same as yours since they have some pretty damning opinions of "civil recovery" in their 'Unreasonable Demands' report

 

Thanks for taking the time to respond, guys :-)

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saying that Debenhams are threatening me with a civil lawsuit for my heinous crimes against humanity

 

Chances are debenhams know absolutely nothing about it. RLP and the person who owns it are well known for lying. They are a private company with no legal basis for a claim and exist to make a pure profit. As already mentioned, they cant do anything either way, and as you stated quite correctly, it is pure intimidation.

 

What will happen is you will get ever increasing letters from JAckie and co (RLP) that seem to be designed to threaten you, but in reality are laughable as each contradicts the next. After a couple months ( youllg et 1-2 letters a month if that), she will cry herself to sleep in a corner and say shes getting a DCA involved.

 

This DCA cannot do anything because 1) they have no legal rights, and 2) There is no debt. You can bat these muppets away with 1 letter or just ignore them. Then she'll run after someone else to scare into paying.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Read the sticky 'the case RLP dropped' (the title says it all), which involved Debenhams and a vulnerable person (by age) who was targeted by RLP.

 

I'm not aware of Debenhams taking a single case to court. In any case, you have been dealt with by the appropriate statutory authorities; RLP aren't a substitute or alternative to these.

 

RLP will send various silly letters - but that's all they can do - and you can safely ignore them.

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One thing to add, the standard letter used to demand £147 so all of these people who follow the advice here of ignoring RLP are causing Jackie a considerable loss of income so you are honoured to be asked for £200. Leave it a year and I bet the amount demanded will double.

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Great news, guys!! Thanks for the replies!

 

Obviously I won't be doing this again, but I'm really glad that this isn't going to cost me £200 because I really can't afford that! (I have been told by the DWP that i'm "unfit for work" ._.)

 

Thanks again, guys :D

 

One thing to add, the standard letter used to demand £147 so all of these people who follow the advice here of ignoring RLP are causing Jackie a considerable loss of income so you are honoured to be asked for £200. Leave it a year and I bet the amount demanded will double.

 

Actually, they asked for £197.50...

 

Do I win an award? :D

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Now, almost a month later, I receive a letter from "RLP - The Civil Recovery Specialists since 1998" saying that Debenhams are threatening me with a civil lawsuit for my heinous crimes against humanity.

 

 

Do they actually say this in their letter ?

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Hey, thanks for the replies everyone

 

Just to be sure that I was doing the right thing by following your advice, I got some free legal advice from a random solicitors in my town

 

I read the letter word for word over the phone, and she advised me to contact RLP and see if I can pay it back over instalments

 

Now I'm confused because you guys are telling me just to ignore it, but the solicitor is saying not to :/

 

I really don't know what to do...

 

Why would the solicitor tell me to pay?

 

Do they actually say this in their letter ?

Nope, I was paraphrasing :p

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The solicitor is wholly wrong and probably doesn't deal with this type of problem.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi.

 

I agree with the Imp. We deal with type of stuff all the time. We may not be lawyers, but what does the one you spoke to normally deal with?

 

If you look around the forum, we always recommend not paying. I can't think of a single cagger who has had a bad outcome from this.

 

HB

Illegitimi non carborundum

 

 

 

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I'm sure the solicitor will tell you that they can offer all sorts of advice based upon RLP's letter but it completely misses the point. The letter isnt stating the truth and the advice from the solicitor relies upon statements of truth.

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I agree with all the other comments. What you really needed was a solicitor who deals with civil claims and one that knows how RLP behave.

 

RLP love to crow about the cases 'they' have won. In fact RLP have won NO cases as they are not able to. What they used to crow about was the wins made by the retailer but since July 2012 there has been no cases where RLP are able to crow about anything as this case:

 

http://www.farrarsbuilding.co.uk/cms/uploads/A-Retailer-v-B-K_001.pdf

 

stuffed them solid. RLP sent lots of people to sit on this case but in the end, the retailer lost.

 

the link above is the short version. If you really want to read 150+ pages of the full judgement, that can be supplied too.

 

Ignore this silly solicitor who should have known better.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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