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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Unpaid fare notice but NO sign from First Great Western - what to do??

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Hello there,


I hope you lovely people can help and offer some advice...


I received an 'unpaid fare notice' from First Great Western exactly 7 months ago

because I didn't have my young persons rail card with me (it was stolen on the train).



They treated me badly and the experience was very distressing (lady made me cry),



I disputed the notice within the 10 days given,

and sent a long letter as well as all my original documents to their address (tickets, notice, etc.),

asking to be pardoned from the fine due to the bad treatment

and the fact that the fine was too large and unreasonable for the situation

(there was theft involved, and the treatment was bad).


The problem that I have is that they have not been in touch,



I have not received any letters, and they have not even informed me that they received my letter (it was sent via recorded delivery).



Unfortunately (stupidly) I didn't scan anything and I have lost the letter I wrote as it was so long ago. I only have proof of ticket purchase on email.


What should I do?



Can they prosecute me later, even though I had no warning or letters?



Is they haven't done anything within 6 months,

doesn't that legally mean that time has expired for them to prosecute?



It was all sent to a Reading address that was on the notice.


I wish that they would have at least sent a letter in response, saying something to put my mind at ease.


Thank you very much

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if you have received nothing to date

and they obv know you address



I would say they have decided to drop the case.




please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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Can they prosecute me later, even though I had no warning or letters?


Is they haven't done anything within 6 months,

doesn't that legally mean that time has expired for them to prosecute?



I agree that it may be that FGW have decided not to pursue this, but it does not mean that it is time expired yet.


Technically, the TOC have six months from the date of commission of the alleged offence to lay the information before a Court and apply for a Summons. The Court may well be a busy one and perhaps cannot give a listed hearing date immediately, so may set the soonest available date in the future.


As an example:


Alleged offence 30th June - summons must be applied for by 29th December - soonest Court date available perhaps in early March so could be listed as much as 9 months after event before a first hearing is set


In the interests of justice the rail company and the Courts should always strive to do things much quicker than that and usually do so, but it can be a slow process at busy Court offices especially since so many satellite Courts have been closed thereby putting pressure on all other listing officers.

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Thanks for your replies both! At least it helps ease my worry a little.


I'm also guessing they have dropped the case, but I think it's really poor practice that they have not sent me a letter or any form of communication telling me this...they also haven't sent me a letter saying anything about whether I still owe it, or if they have decided to file a court order against me...basically nothing in 7 months...very odd!

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