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Europcar administration fee: PLEASE HELP


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in 2013 I hired a car from Europcar in Rome.



I paid in advance and, after an uneventful rental period, returned the car.



After, and with no warning or correspondence, an 'administration fee' was charged to my credit card for a supposed traffic violation.



I queried this immediately but was told by Europcar that the 'authorities' would be in contact with me regarding the offence.


It has now been over 18 months since I hired the car and no one has tried to contact me about any such offence.

I therefore contacted Europcar again saying that I presumed that no such violation ever existed

and consequently I wanted a refund of the fee.

They have replied saying that, as per the T&Cs, they have fulfilled their legal obligation by providing my details to the 'authorities'.



How can they be allowed to do that?

I have no proof that any traffic violation ever happened.

Without proof how do I know that the charge is not bogus?

If they are allowed to do this then it is a licence to print money from their customers

(whether or not there was a traffic offence or not).


Any help would be greatly appreciated.

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Analyst87 welcome to The Consumer Action Group community.


You haven't received any replies to your problem yet so you might be better off posting your story again directly in the sub-forum which deals with your kind of situation. You will get lots of support there.


Also, spend some time looking round the forum. Once you understand the layout, you will be able to get best use from this Consumer Community. It is a big forumm and may take some time. But it will be worth doing.

Good luck.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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