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thomson refusing flight delay claim


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I sent a letter to thomson to claim eu flight delay in march 2013, the flight was in april 2007 , so was inside the 6 year time limit . They sent me a letter saying that because it was outside their 2 year limit , I couldnt claim.

They told me that if the supreme court said that they had to pay out up to 6 years, I had to contact them.

I have contacted them by recorded letter and they have now replied that as it is now outside the 6 year limit timeframe they will not compensate us.

I started the claim within the 6 year timeframe and if they had not contested the 6 year time limit , they would have had to compensate us.

Is there an ombudsman who I can contact, as Thomson just keep on going around and around.

Thank you

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  • 1 month later...

Thompson will, obviously, reject all compensation requests. They reject obvious claims made the day after a flight so....


You have done your homework and found the information on the (updated) EU regulation, now you should follow a standard procedure.


Send a request for information to the UK CAA (they will transmit to another country if needed), include the issue concisely and precisely.


Start sending a formal letter stating that as per your records you are still awaiting a compensation as per EU regulation. Include all flight, passenger details, details of incident etc, and past correspondence. Include a copy of the regulation which includes the 6 years terms, or a copy of the money savings expert page.


Send a "letter before court claim" - you have examples on the forum.


(at this point they won't have paid anything)


Now, because your flight is dated back to 2007, you would choose between making the claim yourself or giving the case to a specialised lawyer. A specialised one will take probably 30% of the compensation but is likely to win the claim. Also, depending on the amount claimed, Thompson would consider settling the claim before it goes to court formally. The lesser the amount, the higher your chances.


Good luck.

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