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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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If I pay in a p&d car park for all day parking can I leave the car park, say to go out for a meal, and return within the time paid for? A stroppy official told me I can't and tried to make me pay again but didn't ticket me. Can I now expect something through the post?

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Hello hightail.


That rationale is crazy. What are you supposed to do, sit in the car park all day. Is this something to do with leaving the site? That's more of a PPC thing though, I know you've posted in the local authority forum.


Did this person take your contact details?



Illegitimi non carborundum




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It's a council, open air pay and display car park. I was visiting friends for the day and paid for the full day. We then decided to take my car and go out for lunch. The car did leave the car park and when we returned there was an official checking cars had paid and displayed. As we walked away the guy noticed we hadn't been over to the ticket machine and called me back. He was also walking towards my car, presumably to issue a penalty. There was a valid proof of payment still good for around seven hours but he said if the car leaves the car park I have to pay again on returning. I didn't, there was nothing on the windscreen when I returned to the car to leave (still two hours in hand). I'm now wondering if I'm going to get a penalty notice through the post.

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I would say that if there is no sign to say you cannot leave then you can, after all, you have paid for that time.

I would also think if there are conditions on the sign to say that, that you could also challenge as an unfair term and would be entitled to park at your convenience or get a refund for any time during that day that was not used.

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Agreed - the first thing to do is check the terms and conditions on the sign at the car park.


Alternatively, phone the council and ask. If they give you bad news, ask if they will send you a copy of the off-street parking order for that car park. That will contain all the legally binding terms of parking there.

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Don't waste your time even if there is a contravention for re-parking unless the idiotic CEO is going to go around and note the position of each vehicle and time they left he's never going to prove the offence. Sometimes there is a clause about not returning within 'x' hours of leaving so just seeing you come back isn't proof you returned within 'x' hours unless he noted you leaving.

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There is nothing on the signs to say you can't leave and return. It isn't a manned car park, I just happened to hit a time when an official was checking. As I saw it I had/have valid proof I'd paid for any time I was parked but you start to wonder afterwards.

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The official would have a problem trying to ticket your car as it was displaying a valid p&d ticket.


They have to take pictures of your car to prove it was in contravention of the rules, and (in our area) they take a picture of the PCN on the windscreen.


I once got a ticket in a council car park for parking in a disabled bay without displaying a blue badge. At the time I has a seperate permit which allowed me to park in my daughters school's teachers car park as the parents/visitors car park is at the bottom of a steep hill. The Blue Badge was on the drivers side of the dash and the Schools permit on the passenger side.


It's obvious that the traffic warden just saw the school permit and missed the blue badge completely. I didn't appeal until the charge notice came through the door with the photo's the traffic warden took, I simply highlighted where the blue badge was in the photo and appealed. Obviously I won


As you were displaying a valid p&d ticket then the charge would have to be voided, and the leaving and returning argument would be your word against his.


The physical evidence, i.e the ticket, the photo's are enough to appeal any charge that may come through the door.


You do still have the p&d ticket, dont you?

GE Money S.A.R - (Subject Access Request) issued 21/11/06. Responded 01/12/06. Prelim sent 05/12/06 £406. Response 12/12/06- **SETTLED IN FULL** (£396)

HSBC S.A.R - (Subject Access Request) issued 05/12/06. NO charges in last 6 years.

Lowell CCA issued 21/11/06. Further reminder sent 8/12/06. Now commited criminal offence no response.

Capital One S.A.R - (Subject Access Request) sent 08/12/06 Responded 03/01/07-Prelim Sent 16/01/07. LBA issued 06/02/07- N1 served 07/03/07- acknowledged 14/03/07.

Scotcall CCA issued 16/01/07. Criminal offence committed.

HFC Prelim sent 16/01/07. LBA sent- Final Correspondance issued with time limit of 29/03/07.

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Well I decided against poking a hornet's nest and didn't ring the council. My friends did check with people in the neighbouring flats who confirmed it is common practice for visitors to pay for a full day and come and go at will during the paid for period. I am told enforcement of the rules is fierce and nobody else has ever been told they cannot leave and return during the paid for period.



And yes, I do still have the P&D ticket backed up by a bank statement as I paid with my card.

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