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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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**WON** Slinky v Abbey National (4524)


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09.06.06 Sent initial letter to Shabby National requesting a refund of £351.99.

30.06.06 Sent second request for refund.

21.07.06 Received letter from Shabby - standard denial letter.

22.07.06 Submitted Court claim for £351.99 + £158.88 additional interest and £80.00 Court fees = TOTAL £590.87 (Should have sent me the £351.99)!

31.07.06 Letter from DLA Piper (Abbey's Old Solicitors) moaning that I had claimed £105.00 worth of bank charges that were prior to six year limit.

01.08.06 Notice that Acknowledgement of Service has been filed received from Court.

03.08.06 Late letter from Abbey apologising for delay and that they are unable to locate our account (it is a closed account) - bit late in the day as it was already going to Court....

16.08.06 Letter of Offer of £218.78 from DLA Piper Solicitors and defence papers.

18.08.06 Notice of Issue returned to Court NOT accepting proposal for payment.

18.08.06 Letter sent to DLA Piper stating the minimum I would accept is £415.85 (This is less the £105.00 worth of charges for the period prior to the six year statute limit - being generous I thought).

04.09.06 Notice from the Court that defence papers have been filed.

04.09.06 Allocation questionnaire completed and returned to the Court.

21.09.06 Notice of Allocation to the Small Claims Track and listing date of 19 October 2006.........

 

19.10.06 All the papers had been prepared and both myself and my husband waited at the Court in anticipation for either a representative from DLA Piper or Abbey National to show up and throw cash at us...NO ONE TURNED UP!

 

Went into the hearing with a Judge who stated that he kept listing these hearings in the hope that one would actually get to Court but they just kept being settled before they got that far. He also felt that 8% interest was too high and settled the judgement by default. Total amount refunded £523.43.

 

This included the original £105.00 worth of charges that were over the six year limit and an additional £12.00 for travel expenses. However he did cap the 8% interest.

 

So keep in there, YOU CAN WIN:grin:

**WON** 09.11.06 MBNA No 2: £1876.28 Credit Card Charges

**WON** 25.10.06 CAPITAL ONE: £656.67 Credit Card Charges

**WON** 19.10.06 ABBEY NATIONAL (4524): £523.43 Bank Charges Claim

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Interesting that the Judge allowed charges over the 6 year period.

The Shabby, in their state of `Shambles` sent me my statements going back to 1994 (12 years) although, they are in a bit of a mess with my claim as it involves charges to my account After I had closed it (and they were the only charges every applied to the account) and they then went on to register a Default Notice (without informing me), so basicaly they are up Sh*t Creek without a canoe, let alone a paddle.

So I have to forgive some of their Cockups (oooops, no I don`t !), I have a feeling the end is nigh with this one.

VIEWS EXPRESSED ARE MY OWN - IF THEY HELP - PLEASE CLICK MY SCALES

Halifax - S.A.R - June 06

- Pre-Lim(£1665) July 06

- LBA - July 06

- MCOL - 15th Aug 06

- Acknowledged 18th Aug

- Settled IN FULL :eek:

- 2nd Claim Started - 12 Dec 2006

- SETTLED IN FULL:eek:

- 3rd Claim Started (Phone Call) 1st March 2007

- SETTLED IN FULL:eek:

Abbey National - S.A.R - 23/08/06

- Default Removal Letter sent 21st Sept

- LBA sent with Estimated Charges 4/10/06

- 2nd LBA 23/10/06

- N1 filed 9/11/06 - Deemed Served 16/11/06

- AQ & Draft Directions filed 19/12/06

- Court Hearing 22/3/07

- SETTLED IN FULL:o INCLUDING £5k COMPENSATION

Capital One - S.A.R. 10/10/06

- SETTLED IN FULL:eek:

Alliance & Leicester - Mortgage E/S/C Claim 02/03/07

- SETTLED IN FULL:eek:

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How can the judge think that 8% interest is too high? it is the standard S69 interest? and alot less that what a customer of the shAbbey is charged, do you remember the exact wording or can you post what he wrote in the order?

 

Many thanks and congratulations

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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There was no mention about the 8% interest in the order and in fact the order stated that neither party had shown up (which was rubbish as we spent 20 minutes with the Judge) and I have written to the Court about that. The Judge just said that he felt that 8% was too steep and that the value had not been altered at Court for some while and he believes that it should be. I hope I don't get him again for my next case....Any arguements against his point would be appreciated...SLINKY

**WON** 09.11.06 MBNA No 2: £1876.28 Credit Card Charges

**WON** 25.10.06 CAPITAL ONE: £656.67 Credit Card Charges

**WON** 19.10.06 ABBEY NATIONAL (4524): £523.43 Bank Charges Claim

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Hi,

I have only recently found out about our right to reclaim our money back - and I feel as if I've been going around with my head in the sand!

Anyway - excellent news and well done.

Is it typical of Shabby to go that far in proceedings? The poll seems to show them packing it in at the on-line claims stage?

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