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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Ref unfair Caravan site ground Rent.


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:confused: Could anybody please help with a query,im posting on behalf of my Father in law,with reference to claiming unfair Charges levied on his caravan ground rent, at Haven Holidays haf any mor site in Wales these charges where added when he was in a Major financial rut,£100 per month +interest for failing to pay his ground rent.the same company still stopped him from using his caravan while in arrears until paid in full,and this same company took fixtures and fittings out of his caravan to repair other caravans on there site.Has anybody had a similar experience and does anyone know if he has a case>:?:
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You do not say whether the caravan was his property, rented or leased. If hte latter two, then there may be clauses that permit them right of access to their property at certain times. As to the charges levied - again, if the arrears are being used as a method of getting him to terminate his tenure at the site, there may be a case to take action, but any advice would depend on the contract terms originally agreed, and whether the penalties levied were fair and reasonable, or punative. As we've found with banks, they are running scared of being held accountable for over-chareging their lucrative 'hit the debtor' profit margins. Haven may be the same. Find out how other people in your FILs position have been treated by the company, and what theo outcome was.

 

Although not much comfort, Haven also have a responsibility to those who pay for their ground rent and services on time, so I think denying him access to the campsite is justified, trashing the property for the sake of it is not on - assuming this can be proved.

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Guest ian cognito

I think you'll find these charges are as unlawful as bank charges, send them a prelim letter, you'll probably also find the staff on the site haven't got much of a clue what they are talking about so you're better sending it to head office. If he owns the caravan and rents the plot - as most people do, then the caravan is his property and they have no right to enter it unless at his request or with his permission but I guess proof is going to be pretty difficult. Has he been in touch with NACO. Others have gone to the OFT with some success.

 

Caravan site owners think they are a law unto themselves as there is no legislation covering holiday homes - I have to say they are misinformed!

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:confused: Could anybody please help with a query,im posting on behalf of my Father in law,with reference to claiming unfair Charges levied on his caravan ground rent, at Haven Holidays haf any mor site in Wales these charges where added when he was in a Major financial rut,£100 per month +interest for failing to pay his ground rent.the same company still stopped him from using his caravan while in arrears until paid in full,and this same company took fixtures and fittings out of his caravan to repair other caravans on there site.Has anybody had a similar experience and does anyone know if he has a case>:?:This van Is owned by him and finance company.He paid £24000 for this van,£10k deposit and the rest was a loan hope this sheds abit more light on this subject.:!:
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If he financed the caravan, was Haven the agent? In a default situation, the finance house can give the agent access rights that would not exist if it was wholly owned by him. If they are using his 'van as a spare parts source for other customers - I'd really advise you arrange to take pictures both internally and externally of the unit so any and all 'thefts' can be documented if need be.

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Cheers will let him know,i told him to go direct to the tabloids:smile: ,Mud Sticks,:grin: The dirty rotten scoundrels they are.If im not mistaken he did not default on the caravan loan!8-) So they have got something to answer to im sure.Also all caravan sites have keys to all vans (compulsery requirement) for safety reasons.But that dont give them the right to use it for parts.There was no sign of forced entry on the van in question so keys must have been used.:eek:

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Me personaly I would go to the site take pictures and whilst I was there I would ring police re theft from van It would then require managment of site to offer explination to police and demonstrate they have if a legal right to do thisor risk being arrested .would advise finance company also as they remaine the legal owners until debt is cleared... additional presure from them would help

This is MY oppinion for what it worth

BARCLAYS BANK LBA 23/10/05 £2,626.67:)MCOL ISSUED 11/11/05

LOMBARD DIRECT LBA + Default removal 25/10/06 £290.50 :grin: Received settlement but they won,t remove default

BARCLAYCARD LFB 10/9/06 £320.00 :cool:

AKTIV KAPITAL LBA DEFAULT REMOVAL letter sent 22/9/06 + 23/10/06 and as yet have had no reply (sent letter to all 3 CRA re-there none compliance):confused:

 

"divant worry aboot what ya owe let them woory that want,s it off ya"

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  • 1 year later...

There are no laws governing the way Caravan Park owners EDITcheck out my complaint,the names spudwee, see what happened to us. at Hayes caravan Park. Never buy a mobile home ANYWHERE, be warned

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  • 3 months later...

Craig

 

check out my postings on a very similar subject of the hassle I have had with Havens.

 

Im off to see a solicitor and I'll post whatever advice they come up with.

 

christieuk

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Hmn will be interesting we will look forward to it....but after 2 years ????

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 1 year later...

Don't wait for them to do something, this will only give them the upper hand. You get in there now, attack is the best form of defence.

 

Write them recorded with your rejection and 'tell' them they have 14 days in which to refund you fully or your will take further action.

 

If nothing is forthcomming, send them a letter before action with the same demand for a refund and state that no further correspondence will be entered into. Again, give them 14 days.

 

On the 15 day, make your claim through the court.

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Bourne Leisure/Havens are past masters of ignoring solicitors letters and doing things their own way ("repossessed" my caravan without any recourse to me at about a third of what they sold it to me for and double dealing with the finance company - they thought I was going to pay back £20k for something they paid £6k for).

 

I have yet to come across any county court judgments against them, or information on any court action brought by individuals. There are laws and they should be pursued against these charalatans.

 

We eventually only lost our deposit and had the finance written off but it was long winded and didnt really result from solicitors intervention, otherwise we should have had our deposit refunded as well.

 

Anyone reading this: be very very wary of this motley crew, hiding docs/information from prospective purchasers is only one of their arsenal of tricks. One of the greatest smoke & mirrors is the amount you can earn from renting out the property - overly inflated and if you have finance on your van it will cost you, you wont earn enough to pay the following years ground rent and the finance payments. We were told £12k but earned £3k for a full season, so still had to find £4.5k for the following years ground rent plus of course the ongoing finance payments.

 

If you spend over £5k per year on holidays, then fair enough, but if you are looking at any type of minimal investment return, this isnt for you.

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They settled it by refunding the site fees and earnings for the year in question. We caught them letting it out when it was still technically "ours". With the photographic proof, they had to come up with an offer. They had privately purchased the van from the finance company without a word to us (and our personal possession were still in situ). We had had enough of a run around with them to last a lifetime, so didnt pursue the deposit. We considered the "let off" of the finance as the biggest result as this was around £20k.

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