seller on ebay unhelpfull **Resolved**

[tammy45]

Hi, would like to ask advice could you tell me am i to blame. I placed an order on ebay for £21.00 from master plastics, and I was exspecting the item yesterday by yodal {20th jan} I recievd a

text from the company to [say the item had been delivered, but i had not got it], I emailed the company saying i had not got the parcel, and i got an email back saying they had sent it to the wrong address and they would send another item out today [21st jan] then i got a call from the company saying it was myfault i did not get the item, as i had missed one number off my post code, and she said this is how they print there label for posting they punch the post code into the computer and it prints the address label. I said do you not check the address or the name she said no there just sent out, I know where the parcel has gone too. Its quit away from here,I said do you not get someone to sign for the parcel when they get it she said no, so she is blaming me and said no refund,is this right, I mean if she had checked the invoice against the parcel she would of seen that the name and address were different,am i out of pocket again...

Edited January 21, 2015 by tammy45

[BankFodder]

I'm afraid that if you gave the wrong postal address, then that is probably the end of the matter.

 

If they are a busy seller, you would probably not be normal for them to doublecheck all the addresses they are given.

 

If they are simply an occasional trader then they probably wouldn't have the resources to do this anyway.

[tammy45]

they admitted it was there fault they didnt check my address as they had my right address and name, just the post code was one number missing . and the driver went off the post code and didnt read the address or he would of known it was the wrong place he took it too, anyhow all sorted they resent another parcel and i got it today,

[ashmk]

It's the buyers job to make sure the address is correct. Lucky for you they cared enough to send another.