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    • Yup, all I can add is that I was a victim of a Backdoor CCJ from Capquest, my fault for moving and not writing to them with my new address.  It sounds counter intuitive but the Best and most important thing to stay protected is to let your creditors know you are moving. Always in writing too, good old fashioned Royal Mail.
    • Sorry to pile more of the brown stuff onto your head – but I think that this speaks volumes. You are not an "ex customer" of Currys. To suggest that you are is effectively accepting that Currys' responsibilities to you ended the moment that they took your money and you walked away with the cooker. Currys' responsibilities are ongoing for the reasonably expected lifespan of the item which you bought and this means that you continue to be their customer for at least that period of time.   If you can start to adopt this mindset, you will start to find yourself pointing in the right direction. We will help to keep you focused
    • In terms of their refusal to comply with your subject access request, you may as well sue them in a separate County Court action. If you'd like to do that then we will help you. It would be very easy to do. You are entitled to claim damages for distress and I'm sure that you are hugely distressed by their failure/refusal to supply you with your personal data and I would suggest that you might want to sue them for £100. These people seem to be pretty disorganised and lack any understanding of how to run a business. I suppose that they would try to defend a data protection action on some spurious grounds – but it would increase the pressure on them and the risk to you would be very low – only about £50 or so in the unlikely event that you would lose the case. In the event that you would win then you would get your court fees back as well as the damage you are claiming unless a court decided that there were grounds for reducing the value of your claim. Pretty unlikely in my view.  
    • I think I have to add some clarification to the advice which has been given by my site team colleague above. Firstly, the Consumer Rights Act does not replace the existing law of contract. It simply supplements it and adds some additional solutions such as the short-term right to reject – and the right to reject within six months after giving a single opportunity to repair. These remedies are meant to be solutions but in fact we are finding – especially with car dealers – that the law is simply being ignored and frankly from that point of view the Consumer Rights Act is not a great success. There really ought to be in place a punitive measure for retailers who don't respect the 30 day rule and the six-month rule. But there aren't. So what is left is that even after six months, the item which has been sold to you must be of satisfactory quality and must remain that way for a reasonable period of time. What is a reasonable period of time depends on the reasonable expectations of a reasonable consumer. If the item starts to develop problems early on in its life then I think it can be generally taken beyond doubt that the item has failed the test of "satisfactory quality" because it has not remained that way for a reasonable period of time. Where an item starts to fail towards the end of its reasonable life expectancy, then you have a more difficult problem and that is where as my site team colleague has suggested, that you would ideally have to find some expert evidence to show that the item had failed because there was an existing defect. You could do this by getting an independent inspection or else by finding other examples over the Internet to show that this was a known problem. My site team colleague is right that you would have to demonstrate a defect even if the item fails at an early stage in its life – but I think that if you are taking a cooker with a reasonable life expectancy of probably, say, eight years – then I think the fact that it has developed a serious defect in the first 12 months would be taken by any County Court judge as clear evidence that it had failed to live up to the requirements of the Consumer Rights Act – that it was not satisfactory quality. If the judge accepted that failure as evidence, then it would be up to the retailer to counter the presumption with evidence that there was nothing wrong with it. So what I'm saying is that in the first instance, I think that the defect speaks for itself and the question now is how to proceed. I'm sure that we can help you and I'm sure that we can help you get a result. I have to say now that you've been here since 2015 and I'm extremely disappointed to find that you seem to be unaware of the fact that you enjoy ample statutory rights to deal with this and that you seem to be lamenting the fact that you didn't take out an extended warranty and that furthermore you seem to be prepared to rely on a so-called 12 month guarantee provided by the manufacturer. You are asking how these companies can get away ripping off "innocent people" and I suppose that you are referring to "innocence" in the sense that people don't deserve it. Frankly I tend to see "innocence" in the sense of a certain naïveté – especially when people know about this forum. I don't particularly understand why you have put up with this for a pretty well five months instead of coming here. If you want to take that as a slapped wrist – then please do. Also it's a message to other people who visit this thread. Can you please tell us about the price you paid and any exchange you had with Currys. I understand that they have simply knocked you back to the manufacturer? Are you surprised? You're dealing with Currys. Another example of innocence. Blesséd are the meek. I don't fully understand the fault. Maybe you could put up a picture of the fault – in PDF format please. It will help us get a better idea what we are doing. Also, have you had anybody coming to have a look and see if it is actually repairable?  
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Disabled Sources of Interest **Checked April 2016**


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DISABLED SOURCES OF INTEREST –ENGLAND ONLY

 

Benefits and Financial Help – Disabled People – GOV.UK

Takes you to the Governments Benefits and Financial help A – Z.

 

Carers – Disabled People – GOV.UK

Takes you to the Governments Carers A – Z.

 

Council for Disabled Children

The Council for Disabled Children (CDC) is the umbrella body for the disabled children's sector in England, with links to other UK nations.

 

Disability Equipment and Transport – Disabled People – GOV.UK

Takes you to the Governments Disability Equipment and Transport A – Z.

 

Disabled Persons Railcard

If you have a disability that makes travelling by train difficult you might qualify for the Disabled Persons Railcard. The Disabled Persons Railcard allows you to get 1/3 off most rail fares throughout Great Britain. If you're travelling with an adult companion they also can get 1/3 off their rail fare - so you can save money for your friends too.

 

Disability resource Centre

The Disability Resource Centre is one of the leading disability organisations operating in Birmingham, Solihull and the wider West Midlands.

 

Disability Rights – Disabled People – GOV.UK

Takes you to the Governments Disability Rights A – Z.

 

Disabled Living Foundation

DLF is a national charity providing impartial advice, information and training on independent living since 1969.

 

English Federation of Disability Sport

They are a national charity, dedicated to disabled people in sport and physical activity throughout England. Their vision is disabled people are active for life.

 

Essex Coalition of Disabled People

Their team understands how to develop practical approaches to living with disability. For over a decade, ecdp has shown how a strong sense of purpose and an instinctive understanding of user needs can create powerful solutions.

 

Equality Act 2010

From 1 October 2010, the Equality Act strengthened and simplified discrimination laws, bringing together legislation on the grounds of race, sex, disability, sexual orientation, religion, marriage and civil partnerships, gender reassignment and age under one act. It replaced most of the DDA; however, the disability equality duty in the DDA continues to apply.

 

Equality Advisory Support Service

The Helpline advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales. They can also accept referrals from organisations which, due to capacity or funding issues, are unable to provide face to face advice to local users of their services. They also have a webcam portal for British Sign Language (BSL) users via the Royal Association for Deaf people, so you can call through their webcam portal to speak to an adviser in BSL or text chat

 

Equality and Human Rights Commission

The Equality and Human Rights Commission (EHRC) is a non-departmental public body in Great Britain that was established by the Equality Act 2006 and came into being on 1 October 2007. The Commission has responsibility for the promotion and enforcement of equality and non-discrimination laws in England, Scotland and Wales. It took over the responsibilities of three former commissions: the Commission for Racial Equality, the Equal Opportunities Commission (which dealt with gender equality) and the Disability Rights Commission. It also has responsibility for other aspects of equality: age, sexual orientation and religion or belief. As a national human rights institution, it seeks to promote and protect human rights in Great Britain (with the exception of matters falling within the remit of the Scottish Human Rights Commission, SHRC).

 

Freedom of Information Act 2000

The Act covers any recorded information that is held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland. Information held by Scottish public authorities is covered by Scotland’s own Freedom of Information (Scotland) Act 2002.

 

GoKidsGO

Go Kids Go is the leading provider of Wheelchair skills training. Our unique FREE Courses equip young wheelchair users with the skills to become independently mobile so that they can enjoy the same activities as their able bodied peers. Although we are a small charity - we run courses across the UK. These are practical fun and an ideal way to meet others in a similar position

 

Human Rights Act 1998

The Human Rights Act incorporated the European Convention on Human Rights (ECHR) into United Kingdom Law. This Act has been used to challenge the workings of the care system, for example, in the closure or transfer in ownership of residential care homes, following the deaths of care home residents after a forced move. A series of cases were brought against UK Local Authorities on the basis that closures and changes in ownership threaten residents' physical and social well-being, in breach of the protocols governing the right to life, to protection against degrading or inhuman treatment and respect for family life. Despite rulings which confirmed the need to establish procedures for consultation with residents, no consensus has emerged on whether Local Authorities are required to assess the impact on residents before or after the decision to close or transfer a home (Age Scotland, 2005). The ruling that independent sector providers were not subject to the terms of the European Convention on Human Rights, placed significant limits on the use of the Human Rights Act (Age Scotland, 2005). In addition, the rights conferred by the Human Rights Act

 

Mental Capacity Act 2005

The Mental Capacity Act (MCA) is designed to protect and empower individuals who may lack the mental capacity to make their own decisions about their care and treatment. It is a law that applies to individuals aged 16 and over.

 

Motability

The Motability Scheme provides a simple way to lease a new car, scooter or powered wheelchair without the worry of owning and running one.

 

National Health Service and Community Care Act 1990

The Act states that it is a duty for local authorities to assess people for social care and support to ensure that people who need community care services or other types of support get the services they are entitled to. Patients have their needs and circumstances assessed and the results determine whether or not care or social services will be provided. This also ensures that the people giving the care follow a certain set of rules called the care value base.

 

Ouch!

The BBC's disability website, has messageboards for general chat, advice on disability issues and answers to frequently asked questions.

 

Public sector equality duty

Legislation on Public sector equality duty

 

Riding for the Disabled Association RDA

At RDA, our horses and ponies provide therapy, achievement and enjoyment to people with disabilities all over the UK. Our network of 500 volunteer groups organise activities such as riding, carriage driving, vaulting and show jumping.

 

Royal National Institute of Blind People (RNIB) – England

Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Whether you’re losing your sight or you’re blind or partially sighted, our practical and emotional support can help you face the future with confidence.

 

SANE

SANE is a leading UK mental health charity. We work to improve quality of life for anyone affected by mental illness. Please explore the icons below to find out how we help people.

 

Scope – About Disability

They provide support, information and advice to more than a quarter of a million disabled people and their families every year.

 

Spinal Injuries Association

The Spinal Injuries Association (SIA) is the leading national user-led charity for spinal cord injured (SCI) people. Being a user led, we are well placed to understand the everyday needs of living with spinal cord injury and are here to meet those needs by providing key services to share information and experiences, and to campaign for change ensuring each person can lead a full and active life.

 

Steps

They are a national charity supporting children and adults affected by a lower limb condition such as clubfoot or a hip condition.

 

Stroke Association – England

They provide high quality, up-to-date stroke information for stroke patients, their families and carers

 

The Cinema Exhibitors’ Card

The CEA Card is a national concessionary card developed by the Cinema Exhibitors’ Association for UK cinemas in order to allow people with disabilities to obtain one free ticket for a person accompanying them to the cinema. There is an administration charge of £6.00 for the Card, which lasts for one year.

 

The National Assistance Act 1948

The National Assistance Act 1948 founded the National Assistance Board, which was responsible for public assistance in the form of means-tested supplements derived from national insurance contributions. This establishment of the system of welfare benefits encouraged the move from institutional to community-based care

 

Whizz-Kidz

Whizz-Kidz, an organisation which provides specialised mobility equipment, wheelchair training, information and advice to change the lives of disabled children across the UK

 

Work and Disabled People – Disabled People – GOV.UK

Takes you to the Governments Work and Disabled People A – Z.

 

Yourable

Youreable is the home of a vibrant community of disabled people, supporting and helping each other by sharing their experiences. It is run by leading national charity the Disabled Living Foundation (DLF).

 

Disabled Sources of Interest - ENGLAND ONLY.pdf

 

 

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DISABLED SOURCES OF INTEREST – SCOTLAND ONLY

 

Adults with Incapacity (Scotland) Act 2000

The Adults with Incapacity (Scotland) Act 2000 creates provisions for protecting the welfare of adults who are unable to take decisions for themselves because of a mental disorder or inability to communicate. It allows other people to make decisions on behalf of these adults about things like arranging services, managing finances and property and medical treatment. People who are most likely to use the provisions of the Act include those with a learning disability, dementia, mental ill health, head injury or a physical disability that prevents a person from communicating.

 

Adult Support and Protection (Scotland) Act 2007

The Adult Support and Protection (Scotland) Act provides ways to offer support and protection to certain adults who may be at risk of harm or neglect due to disability, mental disorder, illness, or physical or mental infirmity. It confers a duty on Local Authorities to inquire and investigate in cases where harm is known or suspected. They have powers to visit and interview people, to arrange medical examinations and to examine records, and issue protection orders. They must also consider whether there is any need for advocacy and other services, such as help with medication, or support services.

 

Benefits and Financial Help – Disabled People – GOV.UK

Takes you to the Governments Benefits and Financial help A – Z.

 

Carers (Recognition and Services) Act 1995

The following legislation established a carers right to an assessment in their own right, a duty on local authorities to take into account carers’ views when putting together a community care package and a duty on NHS boards to produce Carer Information Strategies.

 

Carers – Disabled People – GOV.UK

Takes you to the Governments Carers A – Z.

 

Disability Equipment and Transport – Disabled People – GOV.UK

Takes you to the Governments Disability Equipment and Transport A – Z.

 

Disability Rights – Disabled People – GOV.UK

Takes you to the Governments Disability Rights A – Z.

 

Disabled Living Foundation

DLF is a national charity providing impartial advice, information and training on independent living since 1969.

 

Work and Disabled People – Disabled People – GOV.UK

Takes you to the Governments Work and Disabled People A – Z.

 

Capability Scotland – here for disabled people

They work with disabled people, their families and carers to provide a mix of services that meet their aspirations at all stages of their lives. They are also a campaigning organisation, committed to using their strong influence to ensure disabled people achieve the same human and civil rights as the rest of society.

 

Care Information Scotland – Care Information for Older People

Care Information Scotland is a telephone and website service providing information about care services for older people living in Scotland.

 

Concessionary travel for people aged 60+ or with a disability - Transport Scotland

If you're over 60, or have a disability, you could be eligible for free or subsidised travel to get around Scotland and your local area. The National Entitlement Card allows people aged 60+ and people with a disability to travel for free on local or Scottish long distance buses.

 

Chronically Sick and Disabled Persons Act 1970

It was not until the Chronically Sick and Disabled Persons Act 1970 that local authorities were given a duty to assess the individual needs of everyone who fell within section 29 of the National Assistance Act – to qualify for services under this section individuals must be ‘aged 18 or over who are blind, deaf, or dumb, or who suffer from mental disorder of any description, and other persons aged 18 or over who are substantially and permanently handicapped by illness, injury, congenital deformity or such other disabilities’.

 

The Cinema Exhibitors’ Card

The CEA Card is a national concessionary card developed by the Cinema Exhibitors’ Association for UK cinemas in order to allow people with disabilities to obtain one free ticket for a person accompanying them to the cinema. There is an administration charge of £6.00 for the Card, which lasts for one year.

 

Community Care and Health (Scotland) Act 2002

The following legislation established a carers right to an assessment in their own right, a duty on local authorities to take into account carers’ views when putting together a community care package and a duty on NHS boards to produce Carer Information Strategies.

 

Community Care (Direct Payments) Act 1996

The Direct Payments scheme is a UK Government initiative in the field of Social Services that gives users money directly to pay for their own care, rather than the traditional route of a Local Government Authority providing care for them. Direct Payments are seen as making an important contribution to the independence, well being and quality of life of people with disabilities. When introduced, they were seen as a victory for the rights of disabled people

 

Disabled Persons (Services, Consultation and Representation) Act 1986

The Disabled Persons (Services, Consultation and Representation) Act 1986 strengthened the legislation laid down in the Chronically Sick and Disabled Persons Act. Section 4 of the new act gave local authorities the duty to assess people with disabilities for services if asked to do so by the individual, their representative, or carer. Under the act, social services had to provide a written assessment and look at the abilities of informal carers when deciding what services to provide to the person with disabilities. The assessment had to take into account the abilities of informal carers to carry on caring when deciding to provide services.

 

Disability Discrimination Act 1995

The Disability Discrimination Act 1995 (DDA) came into force in December 1996. To this day it remains the core piece of legislation in this area although it has been significantly amended and extended since then. It made it illegal to discriminate against people with disabilities in employment, education, transport and the provision of goods and services. Under the act, a duty was imposed on employers to make ‘reasonable adjustments’ to working practice or the environment so that someone who had disabilities was not disadvantaged in the workplace. Examples of adjustments included: altering working hours; allowing time off for treatment; acquiring or modifying equipment; and adjusting the premises.

 

Disabled Persons Railcard

If you have a disability that makes travelling by train difficult you might qualify for the Disabled Persons Railcard. The Disabled Persons Railcard allows you to get 1/3 off most rail fares throughout Great Britain. If you're travelling with an adult companion they also can get 1/3 off their rail fare - so you can save money for your friends too!

 

UPDATE – Disability Information Scotland

At Update Disability Information Scotland we are passionate about the work we do and the difference we want to make to the lives of disabled people. Since 1999, we have been working to ensure people can access the right info at the right time.

 

Enable Scotland

ENABLE Scotland provides a wide range of support services for people who have learning disabilities and their families. Their services are designed to be flexible and can be tailored to your needs in order to fit with your lifestyle. They understand that people may need support in different areas of their life. Perhaps you need support at work, at home or in your local community. Sometimes finding the right services or talking to the right people in your area can be difficult. This is where ENABLE Scotland can help. As well as the services they provide, they also have links with other organizations throughout Scotland. They can put you in touch with the right people to make sure you get the support that works for you.

 

Equality Act 2010

From 1 October 2010, the Equality Act strengthened and simplified discrimination laws, bringing together legislation on the grounds of race, sex, disability, sexual orientation, religion, marriage and civil partnerships, gender reassignment and age under one act. It replaced most of the DDA; however, the disability equality duty in the DDA continues to apply.

 

Equality Advisory Support Service

The Helpline advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales. They can also accept referrals from organisations which, due to capacity or funding issues, are unable to provide face to face advice to local users of their services. They also have a webcam portal for British Sign Language (BSL) users via the Royal Association for Deaf people, so you can call through their webcam portal to speak to an adviser in BSL or text chat

 

Equality and Human Rights Commission

The Equality and Human Rights Commission (EHRC) is a non-departmental public body in Great Britain that was established by the Equality Act 2006 and came into being on 1 October 2007. The Commission has responsibility for the promotion and enforcement of equality and non-discrimination laws in England, Scotland and Wales. It took over the responsibilities of three former commissions: the Commission for Racial Equality, the Equal Opportunities Commission (which dealt with gender equality) and the Disability Rights Commission. It also has responsibility for other aspects of equality: age, sexual orientation and religion or belief. As a national human rights institution, it seeks to promote and protect human rights in Great Britain (with the exception of matters falling within the remit of the Scottish Human Rights Commission, SHRC).

 

Freedom of Information (Scotland) Act 2002

Is an Act of the Scottish Parliament which gives everyone the right to ask for any information held by a Scottish public authority.

 

GoKidsGO

Go Kids Go is the leading provider of Wheelchair skills training. Our unique FREE Courses equip young wheelchair users with the skills to become independently mobile so that they can enjoy the same activities as their able bodied peers. Although we are a small charity - we run courses across the UK. These are practical fun and an ideal way to meet others in a similar position

 

Human Rights Act 1998

The Human Rights Act incorporated the European Convention on Human Rights (ECHR) into United Kingdom Law. This Act has been used to challenge the workings of the care system, for example, in the closure or transfer in ownership of residential care homes, following the deaths of care home residents after a forced move. A series of cases were brought against UK Local Authorities on the basis that closures and changes in ownership threaten residents' physical and social well-being, in breach of the protocols governing the right to life, to protection against degrading or inhuman treatment and respect for family life. Despite rulings which confirmed the need to establish procedures for consultation with residents, no consensus has emerged on whether Local Authorities are required to assess the impact on residents before or after the decision to close or transfer a home (Age Scotland, 2005). The ruling that independent sector providers were not subject to the terms of the European Convention on Human Rights, placed significant limits on the use of the Human Rights Act (Age Scotland, 2005). In addition, the rights conferred by the Human Rights Act can be suspended by the terms of mental health legislation.

 

Mental Health (Care and Treatment) (Scotland) Act 2003

This Act came into force at the beginning of October 2005. It increases the rights and protection of people with mental disorders - a term than encompasses mental illness, learning disability and personality disorder. Part 4 of the Act places additional duties on Local Authorities to provide care and support services for people with mental disorders. The Act introduced changes to develop community based mental health services, involvement of service users and unpaid carers in decisions concerning treatment and respect for the human rights of people with mental disorders. The provisions of this Act are intended to ensure that care and compulsory measures of detention can be used only when there is a significant risk to the safety or welfare of the patient or other persons.

 

Motability

The Motability Scheme provides a simple way to lease a new car, scooter or powered wheelchair without the worry of owning and running one.

 

Ouch!

The BBC's disability website, has message boards for general chat, advice on disability issues and answers to frequently asked questions.

 

The National Assistance Act 1948

The National Assistance Act 1948 founded the National Assistance Board, which was responsible for public assistance in the form of means-tested supplements derived from national insurance contributions. This establishment of the system of welfare benefits encouraged the move from institutional to community-based care

 

The National Assistance (Assessment of Resources) Regulations 1992

These regulations and the associated Charging for Residential Accommodation Guidance (CRAG) published by the Scottish Government, provide the framework for local authorities to charge for the residential care that they provide or arrange. The regulations set out how a care home residents' income and capital should be treated during the financial assessment.

 

Public sector equality duty in Scotland

Information on the Public sector equality duty in Scotland

 

Regulation of Care (Scotland) Act 2001

The main aim of the Regulation of Care (Scotland) Act 2001 is to improve standards of social care services. The Act meant that far more care services and people who work in them came under scrutiny and had to conform to established standards. Failure of a care service or an individual to comply with the Act and associated regulations means that they are de-registered and unable to continue providing services.

 

Riding for the Disabled Association RDA

At RDA, our horses and ponies provide therapy, achievement and enjoyment to people with disabilities all over the UK. Our network of 500 volunteer groups organise activities such as riding, carriage driving, vaulting and show jumping.

 

Royal National Institute of Blind People (RNIB) – Scotland

Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Whether you’re losing your sight or you’re blind or partially sighted, our practical and emotional support can help you face the future with confidence.

 

SANE

SANE is a leading UK mental health charity. We work to improve quality of life for anyone affected by mental illness. Please explore the icons below to find out how we help people.

 

Shaw Trust Scotland – Disability Advice Centre Glasgow

Disability Advice Centre Glasgow (DAC) provides confidential and holistic information and support to people with a long-term health condition or disability, their families/carers and health professionals. They are funded by NHS Greater Glasgow and Clyde and are a new team in Shaw Trust.

 

Spinal Injuries Association

The Spinal Injuries Association (SIA) is the leading national user-led charity for spinal cord injured (SCI) people. Being a user led, we are well placed to understand the everyday needs of living with spinal cord injury and are here to meet those needs by providing key services to share information and experiences, and to campaign for change ensuring each person can lead a full and active life.

 

Social Work (Scotland) Act 1968

Local authorities have a duty under the Social Work (Scotland) Act 1968 to assess a person’s community care needs and decide in light of that assessment, whether to arrange any services and if so which services. Any provision of assistance should be based on a detailed assessment of the individual's care needs and should take account of their preferences.

 

Steps

They are a national charity supporting children and adults affected by a lower limb condition such as clubfoot or a hip condition.

 

Stroke Association – Scotland

They provide high quality, up-to-date stroke information for stroke patients, their families and carers

 

Turning Point Scotland

Turning Point Scotland supports service users with learning disabilities across Scotland accordingly to individual service users needs. Learning disabilities affect about 15 percent of the population, and can have a profound impact on individuals and families. Our main aim is to work in a person centred way with adults who have a learning/physical disability.

 

Vulnerable Witnesses (Scotland) Act 2004

To provide practitioners with a guide to the Vulnerable Witnesses (Scotland) Act 2004 and information about how it is being implemented. This is likely to be of interest to Crown Office and Procurator Fiscal Service staff, other legal practitioners, children's reporters, the police, court personnel, social workers, Victim Support Scotland volunteers and workers in other support organisations.

 

Whizz-Kidz

Whizz-Kidz, an organisation which provides specialised mobility equipment, wheelchair training, information and advice to change the lives of disabled children across the UK

 

Yourable

Youreable is the home of a vibrant community of disabled people, supporting and helping each other by sharing their experiences. It is run by leading national charity the Disabled Living Foundation (DLF).

 

Disabled Sources of Interest - SCOTLAND ONLY.pdf

 

 

Before Printing the PDF TIP

 

If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following:

 

Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out).

 

Note: This will save you Ink & Paper

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

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DISABLED SOURCES OF INTEREST – WALES ONLY

 

Benefits and Financial Help – Disabled People – GOV.UK

Takes you to the Governments Benefits and Financial help A – Z.

 

Disability Equipment and Transport – Disabled People – GOV.UK

Takes you to the Governments Disability Equipment and Transport A – Z.

 

Disabled Persons Railcard

If you have a disability that makes travelling by train difficult you might qualify for the Disabled Persons Railcard. The Disabled Persons Railcard allows you to get 1/3 off most rail fares throughout Great Britain. If you're travelling with an adult companion they also can get 1/3 off their rail fare - so you can save money for your friends too!

 

Disability Rights – Disabled People – GOV.UK

Takes you to the Governments Disability Rights A – Z.

 

Disability Skiing Wales

They are an entirely voluntary organisation whose aim is to bring the joys of snow sports to disabled people.

 

Disability Wales

Disability Wales is an independent, not for profit organisation established in 1972. We are a membership organisation of disability groups and allies from across Wales.

 

Disabled Living Foundation

DLF is a national charity providing impartial advice, information and training on independent living since 1969.

 

Equality Act 2010

From 1 October 2010, the Equality Act strengthened and simplified discrimination laws, bringing together legislation on the grounds of race, sex, disability, sexual orientation, religion, marriage and civil partnerships, gender reassignment and age under one act. It replaced most of the DDA; however, the disability equality duty in the DDA continues to apply.

 

Equality Advisory Support Service

The Helpline advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales. They can also accept referrals from organisations which, due to capacity or funding issues, are unable to provide face to face advice to local users of their services. They also have a webcam portal for British Sign Language (BSL) users via the Royal Association for Deaf people, so you can call through their webcam portal to speak to an adviser in BSL or text chat

 

Equality and Human Rights Commission

The Equality and Human Rights Commission (EHRC) is a non-departmental public body in Great Britain that was established by the Equality Act 2006 and came into being on 1 October 2007. The Commission has responsibility for the promotion and enforcement of equality and non-discrimination laws in England, Scotland and Wales. It took over the responsibilities of three former commissions: the Commission for Racial Equality, the Equal Opportunities Commission (which dealt with gender equality) and the Disability Rights Commission. It also has responsibility for other aspects of equality: age, sexual orientation and religion or belief. As a national human rights institution, it seeks to promote and protect human rights in Great Britain (with the exception of matters falling within the remit of the Scottish Human Rights Commission, SHRC).

 

Freedom of Information Act 2000

The Act covers any recorded information that is held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland. Information held by Scottish public authorities is covered by Scotland’s own Freedom of Information (Scotland) Act 2002.

 

GoKidsGO

Go Kids Go is the leading provider of Wheelchair skills training. Our unique FREE Courses equip young wheelchair users with the skills to become independently mobile so that they can enjoy the same activities as their able bodied peers. Although we are a small charity - we run courses across the UK. These are practical fun and an ideal way to meet others in a similar position

 

Human Rights Act 1998

The Human Rights Act incorporated the European Convention on Human Rights (ECHR) into United Kingdom Law. This Act has been used to challenge the workings of the care system, for example, in the closure or transfer in ownership of residential care homes, following the deaths of care home residents after a forced move. A series of cases were brought against UK Local Authorities on the basis that closures and changes in ownership threaten residents' physical and social well-being, in breach of the protocols governing the right to life, to protection against degrading or inhuman treatment and respect for family life. Despite rulings which confirmed the need to establish procedures for consultation with residents, no consensus has emerged on whether Local Authorities are required to assess the impact on residents before or after the decision to close or transfer a home (Age Scotland, 2005). The ruling that independent sector providers were not subject to the terms of the European Convention on Human Rights, placed significant limits on the use of the Human Rights Act (Age Scotland, 2005). In addition, the rights conferred by the Human Rights Act can be suspended by the terms of mental health legislation.

 

Mental Capacity Act 2005

The Mental Capacity Act (MCA) is designed to protect and empower individuals who may lack the mental capacity to make their own decisions about their care and treatment. It is a law that applies to individuals aged 16 and over.

 

Motability

The Motability Scheme provides a simple way to lease a new car, scooter or powered wheelchair without the worry of owning and running one.

 

Ouch!

The BBC's disability website, has messageboards for general chat, advice on disability issues and answers to frequently asked questions.

 

Riding for the Disabled Association RDA

At RDA, our horses and ponies provide therapy, achievement and enjoyment to people with disabilities all over the UK. Our network of 500 volunteer groups organise activities such as riding, carriage driving, vaulting and show jumping.

 

Royal National Institute of Blind People (RNIB) – Wales

Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Whether you’re losing your sight or you’re blind or partially sighted, our practical and emotional support can help you face the future with confidence.

 

SANE

SANE is a leading UK mental health charity. We work to improve quality of life for anyone affected by mental illness. Please explore the icons below to find out how we help people.

 

Scope – About Disability

We provide support, information and advice to more than a quarter of a million disabled people and their families every year.

 

Spinal Injuries Association

The Spinal Injuries Association (SIA) is the leading national user-led charity for spinal cord injured (SCI) people. Being a user led, we are well placed to understand the everyday needs of living with spinal cord injury and are here to meet those needs by providing key services to share information and experiences, and to campaign for change ensuring each person can lead a full and active life.

 

Steps

They are a national charity supporting children and adults affected by a lower limb condition such as clubfoot or a hip condition.

 

Stroke Association – Wales

They provide high quality, up-to-date stroke information for stroke patients, their families and carers

 

The Cinema Exhibitors’ Card

The CEA Card is a national concessionary card developed by the Cinema Exhibitors’ Association for UK cinemas in order to allow people with disabilities to obtain one free ticket for a person accompanying them to the cinema. There is an administration charge of £6.00 for the Card, which lasts for one year.

 

The National Assistance Act 1948

The National Assistance Act 1948 founded the National Assistance Board, which was responsible for public assistance in the form of means-tested supplements derived from national insurance contributions. This establishment of the system of welfare benefits encouraged the move from institutional to community-based care

 

National Health Service and Community Care Act 1990

The Act states that it is a duty for local authorities to assess people for social care and support to ensure that people who need community care services or other types of support get the services they are entitled to. Patients have their needs and circumstances assessed and the results determine whether or not care or social services will be provided. This also ensures that the people giving the care follow a certain set of rules called the care value base.

 

Public Sector Equality Duty in Wales 2014

The EHRC is the regulator of the PSED and our approach is to work with public authorities to encourage, guide, monitor and regulate activity on the public sector equality duty.

 

Whizz-Kidz

Whizz-Kidz, an organisation which provides specialised mobility equipment, wheelchair training, information and advice to change the lives of disabled children across the UK

 

Work and Disabled People – Disabled People – GOV.UK

Takes you to the Governments Work and Disabled People A – Z.

 

Yourable

Youreable is the home of a vibrant community of disabled people, supporting and helping each other by sharing their experiences. It is run by leading national charity the Disabled Living Foundation (DLF).

 

Disabled Sources of Interest - WALES ONLY.pdf

 

 

Before Printing the PDF TIP

 

If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following:

 

Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out).

 

Note: This will save you Ink & Paper

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites

DISABLED SOURCES OF INTEREST – NORTHERN IRELAND ONLY

 

AdaptNI

ADAPT is the only voluntary organisation in Northern Ireland, solely committed to improving disabled access and inclusion for all.

 

Benefits and Financial Help – Disabled People – GOV.UK

Takes you to the Governments Benefits and Financial help A – Z.

 

Blue Badge scheme – NIDirect

The Blue Badge Scheme is an important service for people with severe mobility problems that enables badge holders to park close to where they need to go. The scheme operates throughout the UK, and is administered in Northern Ireland by Transport NI (formerly known as Roads Service).

 

Carers – Disabled People – GOV.UK

Takes you to the Governments Carers A – Z.

 

Cedar Foundation

They support and empower children and adults with disabilities throughout Northern Ireland.

 

Disability Action

Disability Action is unique in its work, as it is the only Northern Ireland wide pan disability organisation working with disabled people with various disabilities; physical, mental, sensory, learning and hidden. Our work is important as one in five people in Northern Ireland has a disability.

 

Disability Discrimination (Northern Ireland) Order 2006 - NIDirect

The new laws also provide extra protection for disabled people in other areas such as private clubs and in discriminatory job advertisements. Also disabled people living in rented premises will now find it easier to have their homes adapted to meet their needs.

 

Disability Equipment and Transport – Disabled People – GOV.UK

Takes you to the Governments Disability Equipment and Transport A – Z.

 

Disabled Persons (Northern Ireland) Act 1989

Disabled Persons (Northern Ireland) Act 1989

 

Disabled Persons Railcard

If you have a disability that makes travelling by train difficult you might qualify for the Disabled Persons Railcard. The Disabled Persons Railcard allows you to get 1/3 off most rail fares throughout Great Britain. If you're travelling with an adult companion they also can get 1/3 off their rail fare - so you can save money for your friends too.

 

The Disabled Persons Railcard can only be used for discounts on the National Rail network in Great Britain, that is England, Scotland and Wales. It cannot be used on the Irish mainland, neither in Northern Ireland nor Ireland. Residents of Northern Ireland (being eligible to receive UK benefits) can apply for the Railcard to use when they travel in Scotland, Wales or England.

 

Disabled Police Officers Association of Northern Ireland

The Association's objectives are to promote the relief and benefit of the members of the Disabled Police Officers Association of Northern Ireland

 

Disability Rights – Disabled People – GOV.UK

Takes you to the Governments Disability Rights A – Z.

 

Disabled Ramblers Northern Ireland

DRNI is a rambling club for people with limited mobility which provides them, and their friends and family, opportunities to get out and enjoy the countryside.

 

Disability Sport NI

Disability Sport NI is the main charity in Northern Ireland working with children, young people and adults with a disability who would like to get involved and take part in recreational and performance sport.

 

Equality Commission Northern Ireland

The Equality Commission for Northern Ireland is a non-departmental public body established by the Northern Ireland Act 1998. Our powers and duties derive from a number of statutes which have been enacted over the last decades, providing protection against discrimination on the grounds of age, disability, race, religion and political opinion, sex and sexual orientation. We also have responsibilities arising from the Northern Ireland Act 1998 in respect of the statutory equality and good relations duties which apply to public authorities.

 

Freedom of Information Act 2000

The Act covers any recorded information that is held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland. Information held by Scottish public authorities is covered by Scotland’s own Freedom of Information (Scotland) Act 2002.

 

GoKidsGO

Go Kids Go is the leading provider of Wheelchair skills training. Our unique FREE Courses equip young wheelchair users with the skills to become independently mobile so that they can enjoy the same activities as their able bodied peers. Although we are a small charity - we run courses across the UK. These are practical fun and an ideal way to meet others in a similar position

 

Human Rights Act 1998

The Human Rights Act incorporated the European Convention on Human Rights (ECHR) into United Kingdom Law. This Act has been used to challenge the workings of the care system, for example, in the closure or transfer in ownership of residential care homes, following the deaths of care home residents after a forced move. A series of cases were brought against UK Local Authorities on the basis that closures and changes in ownership threaten residents' physical and social well-being, in breach of the protocols governing the right to life, to protection against degrading or inhuman treatment and respect for family life. Despite rulings which confirmed the need to establish procedures for consultation with residents, no consensus has emerged on whether Local Authorities are required to assess the impact on residents before or after the decision to close or transfer a home (Age Scotland, 2005). The ruling that independent sector providers were not subject to the terms of the European Convention on Human Rights, placed significant limits on the use of the Human Rights Act (Age Scotland, 2005). In addition, the rights conferred by the Human Rights Act

 

Help for people with a disability – NIDirect

Useful information for anyone disabled

 

Motability

The Motability Scheme provides a simple way to lease a new car, scooter or powered wheelchair without the worry of owning and running one.

 

Northern Ireland Consessionary Fares Scheme - NIDirect

If you are 60 or over, or you have a disability you may be entitled to concessionary travel on bus and railway journeys within Northern Ireland.

 

Northern Ireland Dyslexia Association

Northern Ireland Dyslexia Association, the voice of dyslexic people, which aims to influence government and other institutions to promote a dyslexia friendly society

 

Northern Ireland Human Rights Commission

Disabled people in Northern Ireland have all the human rights in the European Convention on Human Rights (ECHR) and other international treaties and conventions that the UK government has signed.

 

Ouch!

The BBC's disability website, has message boards for general chat, advice on disability issues and answers to frequently asked questions.

 

People with Disabilities – NIDirect

Provides information for Disabled People in Northern Ireland

 

Personal Independence Payment (PIP) – NI Direct

Personal Independence Payment (PIP) is a new benefit designed to help people with disabilities live more independently and to support those in greatest need. Subject to the Welfare Reform Bill for Northern Ireland becoming law, PIP will replace Disability Living Allowance (DLA) for eligible people of working age (16 to 64 years old).

 

Rethink

Rethink, an organisation dedicated to improving the lives of everyone affected by severe mental illness

 

Riding for the Disabled Association RDA

At RDA, our horses and ponies provide therapy, achievement and enjoyment to people with disabilities all over the UK. Our network of 500 volunteer groups organise activities such as riding, carriage driving, vaulting and show jumping.

 

Royal National Institute of Blind People (RNIB) – Northern Ireland

Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Whether you’re losing your sight or you’re blind or partially sighted, our practical and emotional support can help you face the future with confidence.

 

SANE

SANE is a leading UK mental health charity. We work to improve quality of life for anyone affected by mental illness. Please explore the icons below to find out how we help people.

 

SENSE

Sense provides a comprehensive range of services for deafblind children and adults in Northern Ireland. The services are designed to meet individual and community needs.

 

Special Education Needs and Disability (Northern Ireland) Order 2005 - NIDirect

Special Education Needs and Disability (Northern Ireland) Order 2005 makes it unlawful for schools, education and library boards, colleges and universities to discriminate against disabled people for reasons relating to their disability. It also places a duty on educational establishments to make reasonable adjustments to enable people with disabilities to have the same access to education as people without disabilities. It was amended by the ‘Special Educational Needs and Disability (General Qualifications Bodies) (Relevant Qualifications, Reasonable Steps and Physical Features) Regulations (Northern Ireland) 2008.’ These regulations came into force on 1 April 2008, and outline the list of qualifications in respect of which it is unlawful for a general qualifications body to discriminate against a disabled person.

 

Spinal Injuries Association

The Spinal Injuries Association (SIA) is the leading national user-led charity for spinal cord injured (SCI) people. Being a user led, we are well placed to understand the everyday needs of living with spinal cord injury and are here to meet those needs by providing key services to share information and experiences, and to campaign for change ensuring each person can lead a full and active life.

 

Steps

They are a national charity supporting children and adults affected by a lower limb condition such as clubfoot or a hip condition.

 

Stroke Association – Northern Ireland

They provide high quality, up-to-date stroke information for stroke patients, their families and carers

 

The Cinema Exhibitors’ Card

The CEA Card is a national concessionary card developed by the Cinema Exhibitors’ Association for UK cinemas in order to allow people with disabilities to obtain one free ticket for a person accompanying them to the cinema. There is an administration charge of £6.00 for the Card, which lasts for one year.

 

The National Assistance Act 1948

The National Assistance Act 1948 founded the National Assistance Board, which was responsible for public assistance in the form of means-tested supplements derived from national insurance contributions. This establishment of the system of welfare benefits encouraged the move from institutional to community-based care

 

Whizz-Kidz

Whizz-Kidz, an organisation which provides specialised mobility equipment, wheelchair training, information and advice to change the lives of disabled children across the UK

 

Work and Disabled People – Disabled People – GOV.UK

Takes you to the Governments Work and Disabled People A – Z.

 

Yourable

Youreable is the home of a vibrant community of disabled people, supporting and helping each other by sharing their experiences. It is run by leading national charity the Disabled Living Foundation (DLF).

 

Disabled Sources of Interest - NORTHERN IRELAND ONLY.pdf

 

 

Before Printing the PDF TIP

 

If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following:

 

Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out).

 

Note: This will save you Ink & Paper

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites
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