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    • Sorry but we are doing our best to help you and I think it's unfair of you to post up images which aren't even the correct way round
    • This is on a headed letter.   I also have the blown gasket and incorrect screws used.  
    • I spoke to customer services and they refuse to deal with it so I am putting I formal complaint in writing.  So what about dcbl? Just ignore or should I write to them with something to keep them at bay?
    • So they had the information before they sent off the defence saying that they didn't have the information. I suppose they will say that this was an invoice and not an inspection. I suggest that you write them a quick note and send them a copy of the invoice – and say that this is a copy of the information which was already provided to them before they file their defence and you will be referring to it during the mediation. Do that straightway by email if you can. Also, have you got anything from the garage which refitted the turbo which states that it had been incorrectly fitted? Also, have we asked you the name of the garage you are suing?
    • Yes they asked me for the invoice of the repair. I sent it to them immediately, and I also said I don't want to have a huge row about it, if you can just pay for the repair (approx £180) I'll leave it there .     I had to chase again after a while of being patient then I was told to contact head office to see if I could have my money.   It was at that point I decided to take action as I was fed up with it, and that they should be helping me not faffing me around. I hope that this decision doesn't come back to haunt me
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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I have received a parking charge notice which I am sure you all know is not a fine, just an invoice that they would like me to pay. From a well known bunch of legal muggers.

The so called offence was staying approximately 10 minuets longer than the 2 hours i paid £1 to park for. In a private car park whilst Christmas shopping. Spending over £500 in shops owned by the same company who owns the car park.

The car park muggers have sent me a photo of my car entering & leaving said car park unfortunately for them they have got the date/times wrong.

I know i can prove beyond all reasonable doubt that there date/times are completely wrong in a court.

Do I write & tell them. There for giving them the opportunity to change the date & time to the correct one. or my personal choice would be to say & do nothing. Wait for my day in court & prove beyond doubt I was not there at those times.

I am sorry to be a bit cagey about who, where & when etc. But i know the car park muggers monitor these forums.

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So what if they monitor them. They cant do anything at all and they know it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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This was ANPR going by your first post?

 

How many days from the date of the parking event till the NTK landed on your doormat?

 

Do they mention the POFA 2012 on the NTK? Can you post up a redacted copy please?

 

They seem to be BPA members, but their website does not make any mention of this...

 

http://www.britannia-parking.co.uk/index.php

 

We need to see the NTK really.

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You weren't offending me at all. My point was the ppcs can't do anything, although they try and say they can.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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It is good that the par parking companies monitor these forums, that way they know when they are going to lose and may well stop their stupidity in time to save themselves a few quid on time wasting. It gives them fair warning that people dont believe their lies and are happy to help the uninitiated.

Now, back to your letter, you mention christmas shopping so presumable this event was befoe christmas so when did you get the demand? They have 12 days plus 2 days for service to get the letter to you so 14 days max otherwise it is timed out under the PoFA and therefore no keeper liability. the burden of proof as to the identity of the driver lies with them so they cant just say that you must have been driving because it is your car. For example, I am the legal owner of my daughters car but I have never driven it but I would never tell any parking co anything other than I am the keeper.

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Thank you ericsbrother

It says. date of contravention 10/12/2014 & date of this notice 02/01/2015 plus it took at least another 3 days for us to receive it in the post. Does this mean it is timed out.

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Thank you ericsbrother

It says. date of contravention 10/12/2014 & date of this notice 02/01/2015 plus it took at least another 3 days for us to receive it in the post. Does this mean it is timed out.

 

Yes.

There is no keeper liability under the POFA 2012.

They can only chase the driver.... and you have no obligation to tell them who that is.

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Yep, they have 14 days after the date of the event to serve keeper with notice and they have failed to do so. I would write to them as keeper of the vehicle and tell them this. Say that they didint send out notice in the time allowed by S9 of the PoFA and therefore there is no keeper liability and any further correspondence will result in a claim of harassment being made against them as both a criminal act and civil tort.

It is then up to them to identify the driver at the time. If you do get any further demands make a complaint to Patrick Troy at the BPA .

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