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@vodafoneuk huge data bill, now stuck as switched off and needs paying! #9212119


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Hi need a bit of help/advice please from Vodafone and I believe they have a rep on here.

 

 

April last year my son got his first new full time job and treated himself to a new phone contract without telling us,

well he is a young adult so he didnt think to tell us.

 

hes been using the phone as they do and occasionally it would go off and

he said oh I havn't paid the bill I will ring them which he did and it got put back on.

 

 

Now its been off for a while and he owned up to a huge bill and he cant pay it,

he says not his fault as CPW said he had unlimited data (this is the huge bill)

 

 

I checked his contract and yep it did say unlimited but for 90 days only

he assumed it was the contract even though it does state 2gb a month.

He's an idiot TBH expects everything to be done for him and

with vodafone switching his phone back on each month without paying the bill hasnt helped at all.

 

I rang vodafone yesterday and they gave me a run down from Sept 2014 and it comes to £736.90, mostly if not all data.

I have checked and on one day he used 847mb even though he was at home and we have wifi so I think something is not right.

 

I use my phone for business and only use approx 400mb a month.

He even thinks on that day his phone wasnt even on,

it had been blocked by voda. and other days that show high data usage.

I asked why he hadnt been checking his bills he said didnt get any,

 

 

asked about online account and he said cant log in just goes to a help page each time.

I tried and found wrong password

 

 

in five minutes I had logged in to see all these bills from oct 2014.

Its absolutely unbelievable that vodafone have been unblocking his phone each month by him just ringing up

and promising payment and not paying it.

 

Whilst in his account I notice on the summary it states £30 a month inc VAT but checking his bill he has been charged £30 plus vat.

Now his phone is still off, its about to go to collections and he cant pay it.

Yes I know he should he used it, it wasnt free but

 

 

my worry here is not too long ago he took an OD due to money problems

so im worried he might go down that route again.

 

 

I have spoke to CS but to no avail

thought I would see if anyone on here could help.

He to has rang CS but gets no where so ends up frustrated and very moody.

 

P.S. I got through to Vodafone CS and asked the exact date the phone was switched off and was told the 18th November and

just looking at his bills the phone was still being used after that date again mainly data and have incurred charges.

 

 

How can a phone incur charges and use texts, calls and data when its been fully barred from use and hasnt been used.

I have uploaded a couple of screen grabs.

This now makes me think all the data may not have been used by him at all and I can see its common.

Edited by dinkyb
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UPDATED 2014.

 

 

We here at CAg have a very successful VodaFone Rep operating here

.

We advise you to follow this method to alert them to your thread:

.

If you'd like any help from Lee, email your details via the Contact us form here (https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en)

 

you MUST PUT the code 'WRT135 - CAG Forum' in the subject line.

 

Once sent, you'll receive an automated reply with a reference number. Post back with this

 

Vodafone UK

.

CAG.

 

Yes, there is a Vodafone rep on CAG - you will need click on the link in the post above - you will be sent a reference number by return, which you will need to post in this thread - Lee will see that and look in on you.

 

Will you please pop a link to your thread in the contact form above.

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LEe will be in contact shortly. Give him time, hell sort it.

I know for a fact that we had something like this last week and in the past and it was sorted out.

 

We could do with some help from you.

 

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Receptaculum Ignis

 

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