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Whilst at University in the mid to late 90s I held a graduate account with Lloyds which on graduation had to be changed to a standard account.

 

 

As with most students I had built up quite an overdraft and was told by the gentleman I spoke to in my branch

that a standard account wouldn't be suitable unless I could reduce my overdraft to a level which would be allowed.

Clearly I didn't have the funds to make such a payment so was 'offered' a gold account as that would allow me to service the overdraft without a problem.

 

Fast forward to now and I have recently written to Lloyds to complain about being mis-sold the gold account,

in my opinion I was not given any other options due to my status and felt that I was pretty much pushed into taking it out.

I have just spoken to a complaints manager who has pretty much turned down my complaint.

 

The reasons for being turned down is their lack of account information previous to 2001

and that I downgraded the account to (I think) a classic account in 2010 before closing my account in 2011

meaning that (in their opinion) they don't need to uphold the complaint and do not need to investigate further.

 

What are your thoughts on this? If I can find statements going back to the opening of the account do you think I will be able to pursue it further?

 

Thanks in advance. :-)

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By all means pursue it. It is normal for dishonest banks like Lloyds - and the others to reject claims and then for them to be upheld by the FOS.

It doesn't mean that you will win but you have nothing to lose.

 

Sounds as if someone in the 1990s at Lloyds decided to get a few extra bonuses by leveraging people's overdrafts against them. Nothing new

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Have you considered sending a Subject Access Request to the bank - you should obtain all the details you require from that. It is a request for all data that the bank holds in respect of your relationship with them.

 

It will cost you £10.00 and they have 40 calendar days in which to comply, after which time you can escalate to the Information Commissioner or, even issue a claim against them for non compliance :)

 

You can use the draft SAR request linked below.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request

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Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Have you considered sending a Subject Access Request to the bank - you should obtain all the details you require from that. It is a request for all data that the bank holds in respect of your relationship with them.

 

It will cost you £10.00 and they have 40 calendar days in which to comply, after which time you can escalate to the Information Commissioner or, even issue a claim against them for non compliance :)

 

You can use the draft SAR request linked below.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request

 

Will that bring forth copies of statements from before the 2001 cut-off they told me about?

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TBH, this is a kind of lottery.

 

They are supposed to retain information for 6/7 years after the relationship has ended. Some keep it longer, some shred as soon as 6 years is up... whether or not the relationship has ended or not.

 

Rest assured if you owed them money, then they would have the information somewhere in their archives.. whether it was from yesterday or Victoria's reign !

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Miserable gits!

 

That is very polite :lol:

 

Yes, it does sound as though they are hoping you will accept and go away. There is little goodwill in any gesture made by the banks !

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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