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Benefits and bank charges- INCORRECT ADVICE ALERT


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Citizens Advice has had evidence from a large bank that towards the end of 2014 an increasing number of advisers encouraged clients to challenge bank charges using the Social Security Act. These complaints state that social security legislation prevents bank charges from being taken from welfare benefits income. This is not the case but there is misleading information/advice on the internet on this issue. These complaints will fail. This is a problem for clients as they are being given inaccurate information and false hope, it undermines the credibility of the advice sector, and it is a waste of time for all concerned.



If you are in genuine financial hardship your bank or building society should deal with you sympathetically and positively, in accordance with the Lending Code. This may lead to a reduction in bank charges, but this will depend on the client's individual circumstances.


It is important that the bank or building society is provided with full information about the client's situation so that it can make a proper assessment of their financial situation. This means supplying the bank or building society with information about your income and expenditure, assets and liabilities, and details of any creditors. This information should be accompanied by a request for the bank or building society to review the charges that you have already incurred or are likely to incur in the future.


The Lending Code is a voluntary code and can be found on the Lending Standards Board website at http://www.lendingstandardsboard.org.uk.


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As most income-related benefits are intended to pay out what the law says you need to live on, seizure [sic] thereof would leave the intended recipient in the position of severe hardship needed to qualify one for protection against benefits being clawed off. Yes, I'm talking in circles. Intentionally so.


This nonsense about supplying banks with I/E is intolerable. *If you're on benefits, it's because you need them,* not for the banks to decide whether you're flush with wealth.

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Unfortunately, oleg - the creditors/banks are allowed to ask for this information if someone is seeking to claim hardship :(

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.



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Yes c b I know they are. But entitled, not required. And my point is that receipt of income related benefits is in itself proof of hardship, even moreso if the bank has chosen to expropriate. They know - or ought to - which current account customers are on benefits and should not be depriving them of their means of living.

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don't forget bcobs too



there have been numerous successes where benefits are involved.




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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