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Tracking down Lombard Direct

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I'm new to the site but I'm hoping that somebody has the insight and generosity to reply to my quandary:


I was recently contacted by a claims management company.



They think I am owed PPI reimbursement on a 60 month car loan agreement taken out with Lombard Direct in Nov. 2007

(the outstanding balance of which was paid off in April 2011).


I have no idea if this is true as I binned the documents after selling the car in 2011.


I would like to claim the PPI myself

but I'm finding it impossible to contact Lombard Direct on 0800 215 000

(the number provided by RBS and through separate means).


I have seen other CAG members state that RBS are now handling Lombard claims

- I contacted RBS but they can find no details of any loan agreement

(though they did say that this does not mean one never existed).


I do not want to return to the CMC or let this one lie as the loan was for over £12, 000!


Can anybody please suggest a course of action?





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So what happens dont return to the CMC

We could do with some help from you.



 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service


If you want advice on your Topic please PM me a link to your thread

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Don't go with the CMC - and by the way, if they cold called you, then they broke the rules. Which CMC was it?

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do it yourself



lots of lombard successes here already



sar time!!




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks guys.


I contacted Lombard who said that my account would relate to Paragon (the rebirth of Lombard Direct, apparently). However, I cannot get through to speak to anybody and so have left a voicemail (to which I don't expect to get a reply).


I guess I could send a request for SAR even though I don't have any account details?!


I have just tried phoning RBS again and found a much more helpful guy who stated that the fault ofthe potential PPI mis-sale falls with the salesman at Vauxhall who sold me the car, not Lombard Direct. He suggests that I should contact the dealership but I can't see them being interested.

Edited by danfin
update in circumstances
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@BankFodder- Yes, they cold called me multiple times before I actually considered claiming. Usually I cut them off before they got as far as explaining the potential claim details. Funnily enough, each time somebody contacted me they used a different company name despite claiming to be from the same company.

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Lombard Direct cases are dealt with by RBS - PPI Customer concerns team, Retail Products, 5th Floor, 1 Hardman Boulevard, Manchester, M3 3AQ

Tel : 0800 015 0319

Although Paragon deal with outsourced loan administration , RBS will deal with complaints regarding the initial sale.

Also if it was paid off in 2011 - get hold of your credit report which should still show the account and use the details on there as proof of the account. It should provide amount, start and end dates and payment history which should be sufficient for RBS to locate without an account number

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