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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Cold PPI reclaim call from those nice people at Rock Law


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How exciting. Those nice people at Rock Law who have been so nice trying to contact me from a Birmingham number - 0121 6152941 finally spoke to me today. Very strange because when I tried to call the number, it wouldn't ring. They were really keen to talk to me because they had been calling me repeatedly although strangely each time I answered there was silence. A loose connection I expect. Anyway, we finally spoke. Very nice guy called Gavin with a Welsh accent and he told me that he was in Swansea even though his number came from Birmingham very clever of these people to be able to do that and to be in two places at the same time Swansea is a very nice place I know because I've been there and he told me that I had some PPI which needed to be reclaimed and he also told me that every loan ever made by any bank in the last 25 years had PPI embedded in it and could be reclaimed. Wow and he was from Rock Law Rock like the stone and law like the police he said and he laughed because I think that it was meant to be a joke and he was going to send me an email to get things going but he wanted some personal information first and he really tried to persuade me to give him the information even though I said that I was worried about handing personal details over the phone to someone I didn't know but he was very nice and I nearly trusted him but not quite and so he said that he couldn't help me if I wouldn't tell him my birthday and I wouldn't so he went.

 

Rock_Law_Gavin-2.mp3

 

And those people at Rock Law are very busy but they still find time to be very worried about my finances because they even phoned me again

 

Rock_law.mp3

 

Call number one recorded on a Samsung mobile phone using the automatic call recorder app https://play.google.com/store/apps/details?id=com.appstar.callrecorderpro&hl=en

no processing

 

Call number two recorded through Skype using Amolto call recorder http://amolto.com/

no processing

 

Edited by BankFodder
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Then I went and did a search using my friend Google and I found these:-

 

 

http://www.tellows.co.uk/num/08437241052

 

http://www.badnumbers.co.uk/0843-724-1052/

 

http://whocallsme.com/Phone-Number.aspx/01792905192

 

http://uk.whocalledme.com/PhoneNumber/08437241052

 

http://forums.moneysavingexpert.com/showthread.php?t=5137592

 

... and many more.

 

I think that maybe Rock Law are bad people

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I cant quite understand anything he is saying, think it might be his accent... Although i do hear some sheep in the background...

 

http://www.rock-law.co.uk/

 

We could do with some help from you.

 

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Receptaculum Ignis

 

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So if he 'knows' you have ppi, then logic says he must know your name and accounts and numbers etc so why does he need those again!

 

 

This is the same as the figures that come out saying '60% of pensioners are not claiming their entitlement'. Well if they know there are 60%, then they must know their names so why don't they write to them and invite them to claim.

 

 

The problem with these type of calls it that a lot of people fall for them. Then what happens when there is nothing to reclaim but they get a bill because these lovely companies did some work looking and think they are entitled.

 

 

I so wish there was some easier way than a national tv advert to tell people they do not need these companies and can make twice as much by doing it themselves.

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Oooh and look I found this -

 

Claims firms which use information gathered by unsolicited calls and texts or who provide poor quality services will face large fines under law changes announced by the Government today.

 

https://www.gov.uk/government/news/rogue-ppi-claim-companies-targeted-by-fines-and-toughened-regulations

 

and my friends at the MOJ have written to me and said

 

Yes, the new financial penalty regulations came into force on the 29.12.2014 under the Financial Services (Banking Reform) Act.

Regards

 

So of course I logged a complaint with them. Not the first - or the last, I expect.

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I think that our advice is to steer well clear of Rock Law. Any firm which routinely breaks the MOJ regulations is clearly not to be trusted.

 

In fact steer clear of any Claims Management Firms. If they weren't running CMCs, they would be running Private Parking or Retail Loss Prevention - and if they weren't doing that they would be running Debt Collection Companies. You know the type.

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  • 10 months later...
How exciting. Those nice people at Rock Law who have been so nice trying to contact me from a Birmingham number - 0121 6152941 finally spoke to me today. Very strange because when I tried to call the number, it wouldn't ring. They were really keen to talk to me because they had been calling me repeatedly although strangely each time I answered there was silence. A loose connection I expect. Anyway, we finally spoke. Very nice guy called Gavin with a Welsh accent and he told me that he was in Swansea even though his number came from Birmingham very clever of these people to be able to do that and to be in two places at the same time Swansea is a very nice place I know because I've been there and he told me that I had some PPI which needed to be reclaimed and he also told me that every loan ever made by any bank in the last 25 years had PPI embedded in it and could be reclaimed. Wow and he was from Rock Law Rock like the stone and law like the police he said and he laughed because I think that it was meant to be a joke and he was going to send me an email to get things going but he wanted some personal information first and he really tried to persuade me to give him the information even though I said that I was worried about handing personal details over the phone to someone I didn't know but he was very nice and I nearly trusted him but not quite and so he said that he couldn't help me if I wouldn't tell him my birthday and I wouldn't so he went.

 

 

Well done.

I like a fool after buckling to their hard sell last December.

Being told I was due inbetween 2/3 thousand pounds. and it wouldn't take more than 12 & 16 weeks

 

 

I decided to let them find this ppi,

I told them I was sure I never had, then I would definately not be out of pocket whatever happend, with some second thoughts after giving them £300 deposit,

 

 

I had secong thoughts and rang back and cancelled.

 

 

Within a couple of hours a David Tompkins one of the bosses phoned me and persuaded me that I really had all this money to come back.

 

 

He lowered the commision and the deposit to £200 and need less to say I have just found out that they have gone into administration,

am now left trying to get my money back.

 

 

they prey on the vunrable, I'm a disabled person living on benifits and informed them of this at the time.

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I can answer why 60% of pensioners don't claim their entitlement. They do not want the hassle of continually filling out paperwork and informing whoever of the minuate of their lives, financial position or where they are going for the next couple of days.

 

I'm having enough trouble with the local council over a housing benefit/council tax claim - they want every blessed bit of paperwork in triplicate with a detailed letter of why I have had so many holidays this year and not worked and not previously claimed- err, I had the money to do so you plonkers, plus the hassle you have given me is hardly worth it.

 

As for Rock Law, I thought it was against the advertising standards code to include words such as Law in the title of a firm when clearly they are going AGAINST the law.

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  • 6 months later...
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