tesco self scanning issue

[onelove83]

could I please ask for some advice for a friend who is deeply worried at the moment due to an incident this weekend regarding self scanning in tesco and the failure to scan all items.

 

He was with a relative who paid for a few items via card, my friend then came to the same checkout with a couple of items and placed them straight into the bag without paying. He was quite drunk at the time so bad no idea why he did this, also the relative was very drunk at the time, a sheer moment of madness.

 

it wasnt until the next day both have realized what happened

 

they both left the store together with the items unchallenged. My friends relative is worried sick this will have been seen on cctv and will be in the process of police and store action as we speak as they paid for some of the items on debit card

 

This all happened in a very busy city centre tesco express city over a 100 miles away from their home so I said this would be highly unlikely that it will be seen anyway on the cctv and even if it was would the store take it further for 2 items totalling £5???

 

any advice please people

[ashmk]

First they would have to notice the stock is missing which might takes a while and then spend time trying to pin point it to when and who stole it and how, could it have been pocketed, hidden in a pram, or self scan fraud etc. There are way to many variables. All in all I think it's way to much hassle for the store to chase up when they could just put it down to a loss.

 

On the other hand they might check the cctv and get lucky and see the mate paying with his traceable debit card and then contact them regarding the theft because presumably that person carried the bag out so therefore that person did in fact steal the item.

[Consumer dude]

could I please ask for some advice for a friend who is deeply worried at the moment due to an incident this weekend regarding self scanning in tesco and the failure to scan all items.

 

He was with a relative who paid for a few items via card, my friend then came to the same checkout with a couple of items and placed them straight into the bag without paying. He was quite drunk at the time so bad no idea why he did this, also the relative was very drunk at the time, a sheer moment of madness.

 

it wasnt until the next day both have realized what happened

 

they both left the store together with the items unchallenged. My friends relative is worried sick this will have been seen on cctv and will be in the process of police and store action as we speak as they paid for some of the items on debit card

 

This all happened in a very busy city centre tesco express city over a 100 miles away from their home so I said this would be highly unlikely that it will be seen anyway on the cctv and even if it was would the store take it further for 2 items totalling £5???

 

any advice please people

 

Forget about it, dont worry about something that hasn'nt actually happened, have a group hug..

[onelove83]

thanks for the replies so far, im just telling my friend to try and forget about it

 

ive spent a bit of times on various forums in past 24 hours and have not seen one post in which a shoplifter was caught way after the event, 99% of people posting get caught as they go to leave the shop

 

i can imagine the odds of getting caught in this case would be rather large!

[SabreSheep]

The alternative and moral thing to do would be to go to your local express store and ask to discreetly talk to the manager

 

Take the items with you and/Or find the same ones in the local store.

 

Explain that when you got home these items did not show on your receipt and that you would like to make a payment for them. Give them the address of the store so they can then transfer the stock if they so wish on the computer to balance their books.

Pay cash, give no name etc.

Collect a receipt and store it. Job done.

[king12345]

The alternative and moral thing to do would be to go to your local express store and ask to discreetly talk to the manager

 

Take the items with you and/Or find the same ones in the local store.

 

Explain that when you got home these items did not show on your receipt and that you would like to make a payment for them. Give them the address of the store so they can then transfer the stock if they so wish on the computer to balance their books.

Pay cash, give no name etc.

Collect a receipt and store it. Job done.

 

Yep, it would be the right thing to do, but I bet a nickel that the store manager will tell the op to get lost: too much paperwork for £5 not even from his own store.

[oleg]

I understand Tesco have greater accounting problems right now than £5 of lost stock. No chance at all of cctv or other investigation over this. However, if it is a matter of conscience, send the manager of the branch a letter - anonymous if preferred - and either enclose a postal order made out to Tesco or tell him you have donated £5 to [charity of your choice]. Even better £10. I can't believe anyone can get themselves in such a pickle over this.

[SabreSheep]

Maybe or he might just take payment and issue the reciept

 

Either way at least the OP can demonstrate intention to pay. If he gets told to **** off, it becomes a gift no?

[porrohman65]

He was with a relative who paid for a few items via card, my friend then came to the same checkout with a couple of items and placed them straight into the bag without paying. He was quite drunk at the time so bad no idea why he did this, also the relative was very drunk at the time, a sheer moment of madness

 

 

I work on self service in Asda, and on daily basis have 16 basket self service tills to look after, and I would suggest there have been failing on the side of the checkout operator, they haven't done there job

 

 

Another point, both relatives were drunk, so security should have picked up on this, mainly because if you were to attempt to buy alcohol, the store would be breaking the law if it sold any to you; so based on both of you entering the store drunk, the security person should have notice this

 

 

The operator in the self service tills should have picked up on this as well, and should have doubled checked everything has been paid for

 

 

As for returning to pay for the items, maybe email the store, and ask what the best solution, rather than going in, in person

[onelove83]

Im liking maybe the idea of an anonymous letter with a £5 note or postal order to the store in question, laying it on thick re so sorry etc as i think this could possibly calm the relative in question down a little -------- then possibly keep a copy of this letter in case of the worst case million in one chance that the police get involved soon------i wouldnt like to suggest to my friend that they send an email or go in person to a shop as it could get totally blown out of proportion and then they have an email address to go on or actually call the police / complete paper work etc with my friend now -----also a couple of people have mentioned on here and also on other forums that if you are drunk the staff are at fault aswell for not noticing this at the time, the way my friend described the story i cannot believe they did not get collared at the time as just put some things into the bag and walked out ------- im thinking they should thank themselves very very lucky and try and forget about the whole episode to be honest and not get so drunk that they make such silly decisions!!!

[oleg]

My word - are you flooding the internet regarding a couple of bottles of cheap plonk??

 

If you're going down the route of sending the branch manager a letter, the reason I said postal order MADE OUT TO TESCO was that the manager could not misappropriate it for cheap plonk himself. Moreover you can track delivery of a postal order at a post office. When you send the letter, ask over the counter for certificate of posting - it's free.

 

If all the above still doesn't placate your mate, drag him by the collar to prostrate and confess in person to Tesco's new C E O. Or buy him some flagellation gear. Available at all good b d s m sites.

 

Or so they say. I wouldn't know.

[oleg]

My word - are you flooding the internet regarding a couple of bottles of cheap plonk??

 

If you're going down the route of sending the branch manager a letter, the reason I said postal order MADE OUT TO TESCO was that the manager could not misappropriate it for cheap plonk himself. Moreover you can track delivery of a postal order at a post office. When you send the letter, ask over the counter for certificate of posting - it's free.

 

If all the above still doesn't placate your mate, drag him by the collar to prostrate and confess in person to Tesco's new C E O. Or buy him some flagellation gear. Available at all good b d s m sites.

 

Or so they say. I wouldn't possibly know.

[onelove83]

thanks for this reply --- im trying to just calm my friend down as him and his relative are pretty shook up by this whole event, I can imagine lots of people cheat the self check out every hour----- I cannot imagine this would be picked up on cctv and then if it was amazingly then would they link it to the card used and then get the police over a 100 miles away involved!-----99% of people on the net seem to get stopped as they leave the shop, cannot see one instance of this sort of thing happening and someone getting caught at a later date

[onelove83]

I work on self service in Asda, and on daily basis have 16 basket self service tills to look after, and I would suggest there have been failing on the side of the checkout operator, they haven't done there job

 

 

Another point, both relatives were drunk, so security should have picked up on this, mainly because if you were to attempt to buy alcohol, the store would be breaking the law if it sold any to you; so based on both of you entering the store drunk, the security person should have notice this

 

 

The operator in the self service tills should have picked up on this as well, and should have doubled checked everything has been paid for

 

 

As for returning to pay for the items, maybe email the store, and ask what the best solution, rather than going in, in person

 

 

thanks for this reply --- im trying to just calm my friend down as him and his relative are pretty shook up by this whole event, I can imagine lots of people cheat the self check out every hour----- I cannot imagine this would be picked up on cctv and then if it was amazingly then would they link it to the card used and then get the police over a 100 miles away involved!-----99% of people on the net seem to get stopped as they leave the shop, cannot see one instance of this sort of thing happening and someone getting caught at a later date

[renegadeimp]

Nothings going to happen. Forget about it and move on.

[Sidewinder]

Take it from me....

 

1. Nothing will happen after the event WHATSOEVER - even if the event was noticed and they looked back at CCTV, that is all that will happen

2. As for trying to trace via a card payment - IT WON'T HAPPEN!

3. Tesco will not have called the Police over this

3. A £5 payment for the items taken would be a great idea - it would completely put right any wrong