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    • Although I am going to say now that it would make life a lot easier if you would simply go to the police and get your own reference number.  I understand that you are anxious about it, but really there is no reason to be and it should speed things up if the seller is reasonable with you
    • First of all, please will you avoid posting solid blocks of text. We need posts well spaced and punctuated because otherwise it becomes very difficult to read them especially on small screens such as telephones.  Please can you tell us who seller is. The value of the item and what it was.  My instinctive view is that this is the seller's responsibility as it seems that the delivery was not correctly carried out And it still belongs to them and so they are the victims of theft.  Please give us more information
    • I'm correcting myself there In THIS case, it would appear that the supplier did everything RIGHT and the PPE was not only to specification - it was quality ppe The waste is ALL down to Tory/tory spad mismanagement (I have no idea if the prices were reasonable)   Apologies, I was rather late in my (even basic) sanity checks.
    • Hello, I live in a house with multiple flats and when Royal Mail brought my package they didn't ring anyone, just left my package in the open when public walks to/from the park. I never agreed to this. They already confirmed to the seller that package was left in the open and wasn't given to anyone. Now the seller wants me to report this to police and obtain a reference number. My concern and source of anxiety is talking to police. I never had to deal with police before in my life and after hearing many stories how even small issues like "not politically correct" posts on social media result in record to your name. I don't understand why seller can't obtain this reference number themselves. I've provided all details and was helpful, but seller insist that I must call police myself.  Is it true? Is it something I need to do myself. I would appreciate if anyone could give me some advice. I don't want to sound suspicious, but I really don't like the idea of dealing with police. If it any help, I bought my item on eBay. Thank you 
    • Also, don't forget that the claimant has already spent about 150 bringing the claim.  Even if you agree at 600  they will still have the 150 to deal with and frankly I don't think you should be responsible for that.  The best solution will be to have the case dismissed for lack of protocol and we will deal with that in the defence.  By including that in the defence, we avoid the need for an application notice and we avoid the need for an upfront fee which you might not get back.
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Rail ticket machines to show passengers how to get cheapest tickets... with a sticky label!!


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Train companies are being forced to offer commuters the cheapest rail fares possible, following criticism that passengers can pay an excess of £100 when purchasing tickets at self-service machines instead of paying at a ticket counter.

 

The changes, which are expected to be implemented by March, are aimed at ending the anomaly in prices available at the counter, where staff have access to a complex database of fares, discounts and promotions, and the more limited options in a self-service machines.

 

Some machines have been found to promote expensive fares, bury cheaper options and do not apply discounts for groups or families, leading to a difference in train prices of up to £100, according to the Daily Telegraph.

 

As a first step, they must label all self-service machines by March to warn passengers they could save money by using the counter service.

 

http://www.independent.co.uk/news/uk/home-news/rail-bosses-told-to-show-passengers-how-to-get-cheapest-tickets-9952838.html

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I don't know if there is any better system, – I'd like to know – however, I always use The Train Line http://www.thetrainline.com/ when booking my tickets and I think that I get very good deals

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I thought all online booking sites, including those of TOCs, used same system, offering same deals as each other - and as station ticket offices. I stand to be corrected if not.

 

Whilst counter staff should offer cheapest deals, I know for a fact that they routinely do not offer wheelchair users concessions they are entitled to. I find that disgraceful, even if down to staff ignorance - which in turn is also a disgrace.

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Trainline is always the most expensive, without exception. They charge booking fees and some card fees for the exact same train tickets obtainable at other sites!

 

Arriva Trains Wales website uses exactly the same "Trainline" software, except there's no fees!

 

East Midlands Trains offer a £1 discount on their own Advance tickets, and again don't charge any extra fees etc.

 

East Coast also offer all the available fares, again with a discount on their own fares, (marked by a * ). No fees either!

 

Virgin Trains use the "Trainline" software too, again, they don't charge booking fees, but Virgin sometimes "filter" out their competitors cheapest fares, (London Midland).

 

There really should be a campaign by this very forum to encourage people to abandon the trainline! Use Arriva Trains Wales, (exactly same fares available, and same trainline software), but no fees!

 

It's only RailEasy and Trainline which charge fees! Booking with any Train Operating Company allows you to get the exact same fares, but without the fees!

 

People should simply go to the National Rail website http://www.nationalrail.co.uk, enter in their journey details and passenger info (railcards etc), and then it will tell you the best prices available and then direct you to the most appropriate company to book through, that don't charge fees!

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actually I found [until I was perm in Scotland]

I travelled lon scot 7 times a year

 

 

used trainline to find the route number then put

that in scotrail

 

 

once I found out the trick

I got cheap cheap fares

 

 

I once got [by advanced booking] £32 RETURN Stansted - far ne Scotland

next time did it for £58 3 mts later.

 

 

this was 2012 mind.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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actually I found [until I was perm in Scotland]

I travelled lon scot 7 times a year

 

 

used trainline to find the route number then put

that in scotrail

 

 

once I found out the trick

I got cheap cheap fares

 

 

I once got [by advanced booking] £32 RETURN Stansted - far ne Scotland

next time did it for £58 3 mts later.

 

 

this was 2012 mind.

 

 

dx

 

The point is that the Trainline doesn't have special access to "cheap" fares. All of the fares displayed on trainline are available no matter which train company you book with, except the train companies (bar Merseyrail) won't charge you any booking/card fees to do so!

 

The Trainline only does so well because of it's advertising campaign, which makes people think they have special access to cheap fares, or that they are somehow the cheapest etc.

 

Whether you book by phone, internet or at the station, the majority of the fares are the same. At stations, you get an even wider range of fares and special offers (ranger/rover tickets etc), which aren't available anywhere else.

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