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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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just got home and I have a letter from Mr McKirdy waiting for me. Itstates thats he has reopened my complaint and will reply to me within the next 4 weeks.

Is this the normal sod off letter after LBA plz anyone and should I proceed with my MCOL when I've done me spreadsheets.

Also do I have to follow a certain timescale as my time is very limited ie. only home at weekends! Any help muchly appreciated.

Ta

 

stycks

I smile because I have no idea what is going on.:)

lba's sent 27 dec 2006

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just got home and I have a letter from Mr McKirdy waiting for me. Itstates thats he has reopened my complaint and will reply to me within the next 4 weeks.

Is this the normal sod off letter after LBA plz anyone and should I proceed with my MCOL when I've done me spreadsheets.

Also do I have to follow a certain timescale as my time is very limited ie. only home at weekends! Any help muchly appreciated.

Ta

 

stycks

 

Yes it is the usual time wasting delaying letter.Go to MCOL now

;) If this helps please click the scales bottom left
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Hiya Stycks,

 

If you need any help with the spreadsheets let me know , you can always call round at ours again.Or if you want email me your schedule and I will see what I can do for you.I know its hard to find the time when you`re away all week.

 

Jules

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:eek: just got home (again) a check waiting for me but not for the full amounty!!!!!!!!!!!!!!!!!!!!

But it doesnt say what account it relates to

I smile because I have no idea what is going on.:)

lba's sent 27 dec 2006

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Sent a letter to YB asking for clarification on whether they have merged my claims or the cheque is for one claim only. I am now waiting for a reply ho hum

I smile because I have no idea what is going on.:)

lba's sent 27 dec 2006

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If it isn't for the full amount of your claim then send it back with a rejection letter. Rip the cheque up or they may waste your time and send it back again. The timetable is yours, so stick to it if at all possible so they know that you mean business.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi Caro. I've got 2 accounts so therefore 2 claims so I was waiting for a reply to see if the cheque was for one of the accounts, or whether they had merged my claims without notifying me.

I smile because I have no idea what is going on.:)

lba's sent 27 dec 2006

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Fair enough. Keep us posted.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Just got home, letter from cldesdale waiting witha brakdown of how they have split my cheque between my 2 accounts.

So, letter of rejection to be sent, but cant do mcol yet as I am skint!

Should I do my rejection letter at the same time as I do my mcol please?

Ta

Stycks

I smile because I have no idea what is going on.:)

lba's sent 27 dec 2006

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Might as well reject it now and do mcol as soon as you can afford it. I don't know your circumstances, but if you are on certain benefits you can claim exemption from the court fees, but you would need to file an N1 form in court instead of MCOL. Comes to the same thing in the end.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Ermmmmmmm just had a look at the Rejection Letter templates and I cannot seem to find one that fits my scenario (thats a good word innit lmao) as I do not know when I will be able to do my MCOL.

Any suggestions would be greatly appreciated.

ta

stycks

I smile because I have no idea what is going on.:)

lba's sent 27 dec 2006

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Tks caro just got an expensive wife at the moment lol.

Sounds like you're not planning on keeping her. lol

 

All you need is to write and say that you are not willing to accept less than the full amount of your claim, so you will be taking out a court claim if they are not prepared to offer this.

 

It's your timetable so do it as soon as you can. You've given them the warnings.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

hmmm got a message i havent posted for several weeks. This could be due to the fact that I am away every other weekend working and I work away all week.

If the wife would leave the cheque book alone I might have the money for me mcol grrrrrrrrrrr.

ttfn

I smile because I have no idea what is going on.:)

lba's sent 27 dec 2006

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  • 3 months later...

i know that this is in the wrong thread but i dont get on here much.

could anyone tell me what the time limit is for a dca to supply the original credit agreement afetr the initial request and £1 has been sent to them

 

tks

I smile because I have no idea what is going on.:)

lba's sent 27 dec 2006

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ps to the above. I would have gone into the chat room but i've only just found out its been closed :-(

I smile because I have no idea what is going on.:)

lba's sent 27 dec 2006

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