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Barclaycard Section 75 Claim Rejected


Arwen12
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Hi,

 

In August I booked to do a training course but it turned out to be a complete waste of time and money.

 

It was very expensive (nearly £5000) so I asked the trainer for a refund. Unsurprisingly, they refused. I therefore contacted Barclaycard to make a claim under section 75 for breach of contract and misrepresentation.

 

This week (2 months after I submitted the claim) I received a letter from them asking me to call them. When I did I was informed that they’re rejecting my claim as the supplier of the course used PayPal as their credit card processor.

 

I’m aware that payments made using the PayPal website aren’t covered by section 75 but I didn’t pay in this way - I gave the supplier my credit card details over the phone and they presumably used PayPal’s virtual terminal to process the payment.

 

My understanding of this is that paying in this way is just like using a card machine from any other card processor and it should therefore be covered.

 

Can anyone give me any advice on how to proceed?

 

Thanks!

Edited by Arwen12
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