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    • wow, thank you so much for such a comprehensive reply, the vehicle has thrown up some engine management issues, warning lights etc which have been cleared with a code reader, likely to return though.   I have been told that I could use 'Money Claims Online', what do you think? Its a new service I believe. I don't think there is such an opportunity for obfuscation and costs are limited to 4.5% of the value of the claim, I think!
    • Sorry DX my over excitement or annoyance. On this bank of Scotland credit... Taken out 2003 defaulted and sold to Cabot around 2006. Been paying them £5 a month upto July 2016. Then on advice...thanks DX...CCA to them. Normal response no information available,will be in touch again in 40 days. Out of the blue Jan 2021 reiterated balance outstanding. I explained about my CCA request back in 2016 and they could not find anything. They then advised they would investigate and to give them 16 weeks. Out of curiosity today rang them..about 15 weeks. Advised they had a an agreement for the card. As yet nothing in the post. Hope that makes more sense🙂 Will post up correspondence...if received
    • Thanks BankFodder for your help. I will just wait for mediation process to begin and then take it from there, using the advice and guidance on how to go about mediation from previous cases in this forum.
    • Hi dx I was working agency work at that time and very unreliable.   papayoo
    • And presumably it has been thoroughly checked out mechanically. You're confident that you have identified all the defects. Your situation is this: You can certainly bring a County Court claim against the dealer and on the basis of what you say, you will probably win. Under ordinary contract law, it might be considered that the breach of contract is not overly serious and you have not been deprived of substantially the whole benefit of the contract. On that basis you would more likely to be awarded a sum of damages to reflect the reduced value of the vehicle had it been correctly advertised. Under ordinary contract law, the breach would have had to be so serious that it could be said that you had been deprived of substantially the whole benefit of the contract. This is what is called in law – a fundamental breach – and this would allow you to treat the contract as terminated. This is where you find a difference between ordinary contract law – the common law of contract – and the statutory rights provided under the Consumer Rights Act. Under the Consumer Rights Act, because you have identified a defect and asserted your right to reject within 30 days, then you are entitled to reject the entire contract simply on the basis that the vehicle is not of satisfactory quality – even though you have not been deprived of the whole benefit of the contract because you are still driving the thing around. In other words, the car is not up to the standard that you would expect considering all the circumstances – and particularly in view of the price – about £26,000, even though it is generally speaking a working vehicle. This is why you are better off suing under the Consumer Rights Act because I understand that you want to reject the vehicle and you would not be prepared to accept a reduction in price – although you could negotiate this if you wanted. The complicating factor here is the value of the vehicle. If the dealer Hills Prestige of Lymington,  want to stick their heels in, then you will be obliged to bring a County Court claim against them. Where a claim is for a figure less than £10,000, the action is allocated to the small claims track. Small claims track rules concerning costs are that even if you lose your case, you won't have to bear the costs of the winner. In other words each party bears their own costs. This is done to discourage expensive litigation. It doesn't always work because large corporations don't give a fig and they will spend huge amounts of money trying to crush their customers rather than settle claims which are worth a tiny fraction of the litigation costs; all too often they are bullies. Where the claim is more than £10,000 then it gets allocated to the fast track. This means that if you lose the case then you will have to bear a substantial portion of the costs of the winning party. This can act as a real disincentive to litigate. The problem is that some companies use this as an opportunity to intimidate their customer – who is generally speaking a litigant in person – with the prospect of substantial costs in the event that the customer loses the action. This can put a lot of people off very understandably. Your chances of success here are extremely good that you need to be aware that your risk factor if you lost, you might be faced with a fairly high level of costs – which could be more than £5000. If Hills Prestige of Lymington, decide that as part of the litigation strategy they want to intimidate you, then they could litigate in a way which causes obstacles and delays and which incurs greater costs for them and they would do this simply to raise in your mind the spectre that if you were to lose, then you would be liable for a large proportion of those costs incurred. It's a nasty – who-blinks-first – style of litigation. It doesn't always happen but it can do. Conversely, if you brought this action and you wln then they would have to pay your costs. Perversely though, because (I imagine) you would be bringing the action yourselves, you would only be able to recover your costs at a litigant in person rate which is currently about £18 per hour. I say it's perverse because if you decided that you wanted to employ lawyers to represent you, they would be able to recover their costs at the professional rate. It's also perverse because even though you might decide to try and save money and incur only litigant in person costs, if you lost the action you would have to pay the dealer's costs at the professional way of their legal representatives – assuming that they used professional legal assistance. If you wanted to bring a legal action then we can help you all the way although of course it would be you who would be going to court. We would simply be advising you and helping you to draft your documents and advising you on strategy.  
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
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Ford Focus C-Max 2003 Dashboard Warning light


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Hi

 

my partners car has had a warning light show up. It is a picture of a cog. Upon research he has found out it apparently means "fuel additive to be checked every 37,000 miles". Can anybody tell me what this means, and which fuel additive we're talking about and what additive needs to be added and where? Also a steering wheel with an exclamation mark in the picture of the steering wheel

 

Many thanks

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Is this an old car? I seem to remember that in the early days of unleaded fuel it was necessry to add a substance to fuel to make it compatible with an engine designed for leaded fuel. However, I thought that it had to be added with every fill-up.

I think that you need to provide vehicle details

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if its a pic of a red cog with an exclamation mark in the middle it means theres a prob with the powertrain,the steering wheel sign means theres something wrong with the power steering,might be leaking,needs topping up,go and tell the garage

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Is this an old car? I seem to remember that in the early days of unleaded fuel it was necessry to add a substance to fuel to make it compatible with an engine designed for leaded fuel. However, I thought that it had to be added with every fill-up.

I think that you need to provide vehicle details

The only other info I have is its a Mark 1. if that helps :o)

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if its a pic of a red cog with an exclamation mark in the middle it means theres a prob with the powertrain,the steering wheel sign means theres something wrong with the power steering,might be leaking,needs topping up,go and tell the garage
Thanks for the info, I'll pass it on :o)
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Bankfodder he says its a 2003 car,it shouldnt need additives to the fuel,i know some of the old leaded petrol ones used to need lead replacement putting in as you say but surely from 2003 it shouldnt need that

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The sign you are seeing is a powertrain issue one. The fuel additive is available from Ford and is for the first generation diesel particulate filters to enable them to re generate/clean themselves. The additive is injected in the front of the DPF and raises the temperature of the filter thus enabling the core to burn off the soot.

Never really worked particularly well though and was replaced by generation two and subsequent iterations.

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Bankfodder he says its a 2003 car,it shouldnt need additives to the fuel,i know some of the old leaded petrol ones used to need lead replacement putting in as you say but surely from 2003 it shouldnt need that

 

Sorry - it was all in the title - which I didn't read!!!

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Is this an old car? I seem to remember that in the early days of unleaded fuel it was necessry to add a substance to fuel to make it compatible with an engine designed for leaded fuel. However, I thought that it had to be added with every fill-up.

I think that you need to provide vehicle details

What sort of details would i need to give? age wise , its 11 - 12 years old.
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You'd need to get the codes read as it's petrol. Assumed it was diesel as someone mentioned dosing. If you can get that done it's relatively easy to determine what the issue is, the clever bit is knowing why and that's where most garages get it wrong. They assume that because it shows a fault saying EGR fault for example, that particular part must be faulty but often it's not the actual fault. The fault could flag as the result of something else.

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You should either get the codes read by a garage - or find a cheaper way to do that. (For example ebay sells code readers for my VW for about £15 - I don't know about Fords).

 

Without the codes you are asking us to guess and that could lead you down the wrong path entirely.

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Is this an old car? I seem to remember that in the early days of unleaded fuel it was necessry to add a substance to fuel to make it compatible with an engine designed for leaded fuel. However, I thought that it had to be added with every fill-up.

I think that you need to provide vehicle details

 

Bankfodder he says its a 2003 car,it shouldnt need additives to the fuel,i know some of the old leaded petrol ones used to need lead replacement putting in as you say but surely from 2003 it shouldnt need that

 

Sorry - it was all in the title - which I didn't read!!!

 

 

Still, it's reassuring to have these 'old' advisors on here so nothing can get missed ;)

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There are known faults with Ford clusters and have been for a good 7-8 years.

As in post #11, you need the codes read and then take it from there.

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if you look on any popular auction site you can get a bluetooth code reader for about £4-£8, some of them have known issues with fords so check with the seller

it will connect to iphone or android on an app called torqe

 

been using one for a while on citroens and renaults perfect never had a ford in

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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