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Janine9

Faulty tumble dryer

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My tumble dryer was delivered by Knowhow on 8/12/14.

It worked was.

 

 

When I tried to use it on 14/12 it would not work, the flashing lights indicating a problem with the thermostat.

 

 

Currys are now refusing to do anything about it as the dryer was placed in my garage & blame me for misuse.

There is no mention in their online specifications that the appliance should not be used in an outside building.

 

The appliance is obviously not fit for purpose or of satisfactory quality as it broke down within 6 days.

 

I'm now left with a useless dryer & Currys refusing to do anything about it.

 

Surely, they are breaking the SOGA?

 

Any advice would be appreciated.

 

Janine

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Check the tumble dryers manual. What is the make and model.

 

And without actually knowing what the problem is how can Currys know the issue is caused by it being in the garage.

 

This is a good example of Currys as a company. They always fob people off, they are quite possible the worse high street brand you can buy stuff from. You should always go to John Lewis. They price match.


Ash.

 

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if its within 14 days of purchase

they cant refuse


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if its not working then surely someone has to prove it, not just accepts customers word.

how do currys know that it was because of it being stored in garage?

did they send engineer?

website does not tell everything about ussage, likewise the sales man or woman wouldnt mention it either so you will have to look through manual

what make/model is it?

ashmk - going to JL because they price match is irrelevant. if they use engineers who say 'out door use not covered' even if its 1 day old. they will stick by their decision...

lets see what OP has to say

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