Ivory White/Ivory Pro/Genuine Pro Toothpaste

[pipandjackandcol]

My Mother-in-law sent for a "free sample" of the above tooth whitening product, in response to a pop-up ad. on the internet.

 

Two packages were delivered to her home, before Christmas, as she was leaving to spend the holiday period with our family.

 

She returned home, yesterday, and on checking her Barclaycard statement, she finds multiple amounts (five in total, ranging from £0.82 to £62.27) have been charged to her account.

 

My Mother-in-law has, unwittingly signed up for a subscription to make monthly purchases of a useless product, at a cost of more than £120.00 per month.

 

The small print on the confirmation e-mail she was sent, says she can return the product, at her own cost, but will only be given a partial refund, and only if she does so within fifteen days.

 

She has contacted Barclaycard, who will block any future demands from this American company, but is there any way that she can get her £127.00 back?

[silverfox1961]

Hi

I would firstly get a crime number from Action fraud

 

http://www.actionfraud.police.uk/report-a-fraud-including-online-crime

 

I would also attempt to get your money back via the Chargeback scheme operated by the banks. She only gave her details for the trial and not the ongoing contract.

 

It may also be worth getting a new card to ensure they don't try again.

[Conniff]

My mother-in-law has, unwittingly signed up for a subscription to make monthly purchases of a useless product, at a cost of more than £120.00 per month.

You don't unwittingly sign up for something, the problem lies with not reading the terms and conditions properly.

 

 

Do a chargeback as suggested above.

[dx100uk]

if this is a creditcard

 

 

do a section 75 not a chargeback.

[Conniff]

Oops, that's what I meant to say. It's a bugger being old