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talktalk misselling elderly person an unusable TV package


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Talktalk phoned my father and told him his broadband contract needed renewing but told him that he was getting a free TV package as well. He got the reciver but he couldnt get it working so ignored it. However, they have charged him £172 for the "free" package and probably an increased monthly telephone/broadband charge as well. he has no paperwork to say what went on so i have obtained power of attorney to deal with them over this matter.

Problem is, how do I get them to understand the authority i have so they desist from contacting my elderly parents and take me seriously. An email addy for the CEO would be a good start and then he can tell me where I send the legal papers and wont be able to avoid theconsquences of his own policies on forced selling of dud services.

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I'd be inclined to contact the Compliance Manager whose contact details are in para 5.13 of this link. You'll probably have to let them have a copy of the POA to prove you can act for your father.

 

http://www.talktalk.co.uk/legal/code-of-practice/?utype=talktalk

Edited by caro

 

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