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Direct Debits


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Evening and a Happy New Year from a Newbie!


It amazes me that the amount of people / consumers who use, but know nothing about how Direct Debits (DD's) work, or should work, is amazing.


How many times does a creditor take a different amount to the one agreed with yourselves or how many times does your Direct Debit claim date change?


Are you even remotely aware that any Service User (Creditor) who uses the Direct Debit scheme within the UK has to agree to and follow (supposedly) strict regulations imposed by BACS who govern the DD scheme within GB?


A few tips for you. When setting up a Direct Debit, a Direct Debit guarantee MUST be issued by the creditor in writing or verbally over the phone. this outlines what the creditor must do with your DD and also your rights if the DD changes or is collected incorrectly by the creditor.


Within the DD Guarantee it MUST state how many (WORKING) days notice the creditor will provide you IF the date AND/OR value of the claim changes FOR ANY REASON. This is also called an "Advance Notice" and is covered under section 4 of BACS's Service Users Guide and Regulations to the Direct Debit Scheme.

Usually an Advance Notice is issued in the form of a Bill / Invoice.


It is worth noting that the Advance Notice period DOES NOT commence until it is received by yourself.


A Direct Debit CANNOT and MUST NOT be claimed EARLIER than the agreed date between yourself and the creditor and nor can it be claimed ANY LATER than 3 working days AFTER the agreed collection date. If it is then your creditor is in breach of BACS's regulations and you would be fully entitled to perform an indemnity Claim from your bank. An Indemnity Claim MUST be paid immediately (not next day) AND in FULL to you by your bank (not in part payments). This is covered in Section 11 of BACS's Regulations.


With this in mind, you will now be able to keep a more accurate eye on your Direct Debits and you will see just how many creditors are in breach of Direct Debit rules.


Each one of these breaches should be reported to BACS themselves at servicedesk @ bacsservices.co.uk

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