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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Pro-Line Skates (Faulty Scooter)

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Hi all


I am just looking for a bit of advice if anybody can help please.


I purchased a £148 Stunt Scooter for my son from Pro-line Skates Online towards the end of November this year (2014) just a few weeks ago basically.


When the scooter arrived we noticed the 'Grip-tape' was faulty. As I was going into town I thought I would pop into the store for them to replace the grip-tape. I was told that as I bought the scooter online they could not help me (even though it's the same business!) and I would need to go through the website to fix the problem. I did and I was sent a generic grip-tape which I cut to size. Sadly, this was not the end of the problems for this scooter.


Nearly two weeks ago the scooter started to make horrible sounding clicking noises when the handlebar was turned. I made sure the bolts were tight etc, but the problem persisted. I emailed Pro-line skates and didn't receive a response. I emailed again, and again no response. I thought give and take for the holidays.


I then finally received a response (Today) and was told to take it to their shop, another 10 mile round journey. I emailed back and said what happened the first time and I wasn't going to go back to the shop again to be told the same thing. Rather than saying the shop was wrong for turning me away they told me I never visited the shop and called me a liar! I figured that was a bit extreme as all I wanted was for them to pick the scooter up and repair it, at their expense for a change.


Due to their stinking attitude I had a change of heart and decided I now wanted a full refund instead and they could stick their repairs somewhere else! I was not so politely told that in no way was I ever going to get any refund and "Legally" I have no right to a refund but "MUST" accept a repair.


Maybe they are right, I don't know - but I do know I am extremely angry about this. I would have been happy for a repair but being called a liar really wound me up.


Sorry if I've gone on a bit. Can anybody advise whether I must accept a repair, again at my cost travelling, or would I be entitled to a refund?


Thanks for reading and any help.



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Soga says repair replace refund. Not necessarily in that order though.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


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Soga says repair replace refund. Not necessarily in that order though.


Thanks for your reply,


Pro-line says that I "Legally" have to let them repair the scooter before I could even consider a refund. They said if I was to buy a new car and it developed a fault I would have to have a repair, not a refund. Well, this is a scooter, not a car.


If I refused them a repair option (99% due to their stinking attitude and inconvenience I have already had to endure) and if for example in the worst case scenario I decided to claim via the courts, is it possible then that a judge would say, "well Mrs....legally you had to accept a repair first, case dismissed!"


Or would it go more in my favour for a refund? Sorry I'm still a little confused. "Repair, Replace, Refund", in other words I'm trying to understand if it's my choice which one or the shops choice? If you get my meaning.



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Not legally. But it's good practice to allow them to repair it. Iirc. Within the first 6 months they have tobprove it wasn't a manufacturing fault.


Its usually the shops choice for the repair,replace,refund though outside the 6 months.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


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It's not clear whether the faults are so serious that they prevent the scooter from being used. Might be an idea to let them repair but I would certainly want them to reimburse for any expenses incurred in getting it to them.

If they couldn't repair it in a couple of days or so then I would reject it and require a refund plus expenses. A company which starts from an automatic - no refunds - position is throwing down a gauntlet which should not be ignored

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OK, thanks for the advice.


I have checked online due to the "purchased online, I must deal with it online" routine they gave me in the shop. I thought they must own maybe a number of shops plus an online only business (that is the impression they gave me). I'm not much good at detective work, especially when it comes to computers and the internet but I found this information:-


Name & Registered Office:





CF23 5SL

Company No. 05042773


It looks like they own just the one shop, where online sales are made from? So if that was the case it makes it even stranger they pointed me to their website when their website and their shop are one?


I wonder if somebody might be able to double check if I am right with the details above. I plan on visiting the shop tomorrow and having a quiet word with them, along with taking the scooter with me.


Thanks again



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