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    • Millions of bicycles were sold this year, with fears there won't be enough for the festive period. View the full article
    • Thanks DX, I'm happy that there are no valid reasons for them not to send us documents via royal mail - they were after all perfectly capable of sending these two letters.   The 12+2 days end on 7 December so I will ensure the DD's are cancelled for these and the Hoist one that is also being paid monthly on that very date. 
    • Sorry to hear the news Dave.   As for sums on top of the £100, maybe the judge ruled against the £60 Unicorn Food Tax but allowed £25 claimform fee + £25 legal costs.  Just a guess.
    • Hi guys!   Update:   Been forwarding all the text messages to 7726   These were the text messages:   28 October: We have been instructed to proceed formally on this claim in 7 days in respect of the balance due to Photo Studio Group unless discharged or an arrangement made. This will result in a formal Letter Before Claim and Court Proceedings.   29 October: It's not too late to stop legal action. Settle the £1182.89 due to Photo Studio Group.    30 October: The £1182.89 due to Photo Studio Group is overdue we are now instructed to proceed with a formal Letter Before Claim.   We are now considering whether to issue Court proceedings to recover £1182.89 owed to Photo Studio Group.    2 November: We are now preparing to send a Letter Before Claim. Call 01422746202 to resolve this matter.    6 November: We have now have issued a Letter Before Claim which you should receive in the next few days. Pay the balance due to Photo Studio Group now.  It's not too late to stop legal action. Settle the £1182.89 due to Photo Studio Group online now.    8 November: Click the link to address the £1182.89 due to Photo Studio Group to avoid legal action 12 November: A County Court Claim will impact your ability to obtain credit for up to 6 years. Pay online to stop action.  13 November: We are concerned you have not responded to the Letter Before Claim regarding the balance due to Photo Studio Group?   15 November:  Call AJJB Law regarding the letter you have received from us in order to stop Court Action on 01422746202.    21 November: IMMEDIATE ACTION REQUIRED. Pay £1182.89 due to Photo Studio Group online to stop Court action.  23 November:  We haven't received a response to the Letter Before Claim issued by us. It's imperative you act now to avoid Court Proceedings.  We will be conducting a Pre Court Action Review this week. Pay £1182.89 online today or set up a plan to stop.    26 November: IMMEDIATE ACTION REQUIRED. Pay the balance of £1182.89 online today to prevent further legal action.  29 November: We will be conducting a Pre Court Action Review this week. Contact us today on 01422746202.  2 December: You haven't replied to the Letter Before Claim from us. Costs and fees will be added if we issue a County Court Claim.    Emails:   10 Nov:   Dear -----, LETTER BEFORE CLAIM AJJB Reference: .... Our Client: Photo Studio Group Balance: £1182.89 You will now have received a Letter Before Claim issued by us regarding the balance due to our client. It is important that you do not ignore this letter and read the contents carefully. If you have a query relating to your balance then please contact us to discuss urgently. If you wish to make payment to settle the balance you can do so through our website www.payajjb.co.uk or by calling us on 01422746202. Alternatively an income and expenditure statement is enclosed in the letter, if you are unable to repay the balance in full, payment arrangements will be considered based on your circumstances. Payment arrangements can also be submitted via our website. Please respond urgently to avoid Court action. Yours Sincerely, AJJB Law   19 Nov: Dear ----, RESPONSE REQUIRED AJJB Reference: ..... Our Client: Photo Studio Group Balance: £1182.89 Our records show that you have not responded to the Letter Before Claim issued by us, or our previous attempts to contact you. We hope to resolve this matter without the need to issue a County Court Claim but we only have a limited time to do this. In order to come to a suitable way forward to address the balance please contact us today using one of the following methods: - Email - reply to this message - Online using our secure customer portal - www.payajjb.co.uk - Telephone - 01422746202 Hopefully we can agree a way forward without the need for further action. Yours Sincerely, AJJB Law   27 Nov:   IMPLICATIONS OF A COUNTY COURT JUDGMENT (CCJ) AJJB Reference: ..... Our Client: Photo Studio Group Balance: £1182.89 We are now in a position to issue a County Court Claim to recover the balance due to Photo Studio Group as we have not received a satisfactory response to the Letter Before Claim. This could result in a CCJ being registered against you As previously mentioned, we wish to resolve this matter without the need for legal action, however, we are unable to do so if you do not address the balance due. A CCJ will have an adverse impact on your credit file and will be registered for 6 years. It will affect any future lending decisions including applications for loans, mortgages, tenancy agreements and the purchase of goods on credit (for example a mobile phone contract). You can stop further action now by contacting us to discuss your circumstances or by making payment: - Email - reply to this message - Online using our secure customer portal - www.payajjb.co.uk - Telephone - 01422746202 Please do not ignore this email. Yours Sincerely, AJJB Law I also received two letters to the address I currently live in:   1.  A letter before claim    2. Implications of a county court judgment   Please let me know if I should proceed in any way.   Thank you all for your time!        
    • for whatever reason they fail the 12+2 working day time limit you may cease payments.   as for their stupid excuse to gander email details you do NOT.   they know full well there are ZERO Gov't guidelines regarding mail , .
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Hey there,

I am also in a situation where I believe the security do not do their job properly and use us so they feel superior.

 

I came out of their toilet after leaving my trolley outside. I came out and my trolley was no longer there (surprise, surprise) but I saw another trolley, I ask everyone nearby if it were theirs and it belonged to no one.

 

I then noticed there was a plastic bag in it, I thought i was empty so i put it on the small separated department of my trolley because I didn't need the bag, the bag wasn't mine, i didn't plan on using it and all i needed was the trolley so i left the bag be.

 

I did my shopping and before I left the security stopped me and said I stole from "another valued costumer".

I rejected the accusation and they opened the bag and what was inside was a small bottle of nail varnish.

I did not know there was nail varnish in that bag because i thought it was empty and i was also going to leave the trolley and the bag behind when I finished shopping anyway.

 

They told me to sign a sheet of paper but i insisted that they show me proof unless they could see into the future that i was going to steal it which i didn't.

They ignored and i became reluctant and left.

 

I am very disappointed with ASDA and i am a regular costumer with a large family. I spend so much there and there isn't another Tesco around for miles where I live.

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Hi. Youd be better posting a new thread for this. However, it simply sounds like an over zealous security guard. The best advice for this would be to write a full complaint to the Manager of the store you went to, and then see what he says about it. You can then decide if you would like to take it further.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Hi Accused

 

Welcome to CAG

 

Sounds like an overzealous security guard, you should definately complain. No doubt CCTV will back up your complaint.

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do.

 

Point out that your family spends thousands of pounds at ASDA each year.

 

Send it to:-

 

Mr Andy Clarke

Chief Executive

ASDA UK

andy.clarke@asda.co.uk

 

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Hi and welcome to CAG.

 

I so agree with my colleagues here. make a lot of noise with Asda but I would go further. try and find out whether the security there are a private company or whether they work for asda. I suspect the former so if you can find the name of the company, complain to that company too.

 

Do they have a twitter account? or a Facebook page. They hate it when an aggrieved customer splashes their failings over the net.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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  • 2 weeks later...

Sounds like an overzealous security guard, you should definately complain. No doubt CCTV will back up your complaint..

 

 

I'm surprised Asda didn't already do this, in my Asda store we have very good security staff, who do there job, and give customers benefit of the doubt

 

 

Last month a customer was stopped at the door as he was leaving, and was accused by the colleague at the door, of now paying for some items, customer did not have his receipt, as he used the self service tills, and threw away his receipt

 

 

A quick check on the cctv, showed he had paid for all his shopping, and was allowed to go on his way, so surely the same thing can be done for the op, get the store to check the cctv, and show them you picked up a abandoned trolley

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