Apex (don't want to be recorded)

[conchy_joe]

Hi, Does anyone know if it's a legal requirement to inform a company that you are calling that you are recording the conversation.

[Bazooka Boo]

No it isn't.

 

Unless of course you are doing it with the sole intent of goading them into an argument & exposing them on social media?

 

All of my calls are recorded and logged on Truecall, all of my friends & family are aware that I record my calls,

and if I email a company it clearly states that all my calls are recorded for my benefit.

 

If you are simply recording them for your own benefit, or to clear up some confusion then you don't no.

[*RainbowTears*]

I agree with BB. As it's your phone, so you do what you like.

 

 

I'm also like you BB, I record all my calls as well due to short term memory issues.

 

I have in the past though let the "person or Company" I'm talking too, aware that the call is recorded. I've not had any issues either when I revealed this.

[Bazooka Boo]

I'm also like you BB, I record all my calls as well due to short term memory issues. .

 

Yes, TBI sufferer so no real short term memory anymore!

 

No need to say anything to the other caller, customer service should always be impeccable, if not you can transcribe the call and send it to their complaints dept.

 

Big companies and corporations should always expect they are being watched/recorded every time they interact with the public.

[conchy_joe]

Thank you all for your advice...Sorry I took so log to get back to you.

Sorry about the spelling..I didn't review it before iI sent it.

From the 3 dec - 17 dec I received thirteen phone calls from a "coventry" number.

I answered the last call to find it was from a company called Apex.

They informed me that they were recording the call for "monitoring and training purposes",

when I told them that I was also recording the call they asked me why,

I said I recorded calls as a matter of routine.

The man I was speaking to said that he would have to speak to "someone" before he could continue and I was put on hold.

After a couple of minutes he returned and said that it was against the law to put a recorded call on the internet or reveal it to a third party,

I said that I had no intention of putting the call online but could see no reason why I could not speak to legal counsel regarding it.

Once again he said that he had to speak to someone and once again I was put on hold.

After a somewhat longer wait he came back and asked my why I would want to speak to an attorney,

I told him that it was my right to do so and added that I was a member of the CAG.

Once again I ended up on hold only to be told that they would contact me by letter.

Soon after I received a letter ( also enclosed was an information sheet from the FCA regarding arrears)

thanking me for my recent "correspondence" and that my payment plan was up for review

(this is regarding a major bank and has been in place for several years)

they enclosed a Financial Statement form.

I phoned them back and told them that I had recently received a letter from them saying I was behind in my payments (I wasn't)

and that I had given them a full budget over the phone already.

She said that as Apex had recently bought my debt it was a standard letter and form

that they were obliged by law to send.

They were supposed to call me today between 0800-1300 to get a financial update but have not done so,

I have letters from 2012 showing that Apex were handling the account.

I'm sorry that this is so long winded,

can anyone help me make sense as to what's going on.

[BankFodder]

Sorry but I don't for a moment understand why you told them that you were recording them. It completely defeats the object.

[dx100uk]

stop talking to these fleecers on the phone!!

 

 

dx

[i hate bailiffs]

What is the debt about?

 

CCA request may be good

No need to send them any financial statment either they get what you say not them

[renegadeimp]

I agree with others. WHy the hell are you talking to a well known fleecing DCA over the phone?

[citizenB]

If they do telephone, then simply request they write to you - that you do not discuss your financial affairs on the telephone. If you already have a payment plan in place, agreed with the original creditor, then you have no reason to provide them with another budget form. Although to be fair, they are entitled to write to you at least once a year asking if you are able to increase your offer.

 

This actually works both ways, if you are struggling to maintain the original offer, then let them know (although they will want an updated budget sheet).

[intend]

I have refused to supply a budget sheet. I simply inform them that my income has not increased, thanks to their Tory pals and that due to my individual rate of inflation has increased due to an increase in utility bills, more Tory mates, so must reduce the amount. Has worked so far.

[citizenB]

I have refused to supply a budget sheet. I simply inform them that my income has not increased, thanks to their Tory pals and that due to my individual rate of inflation has increased due to an increase in utility bills, more Tory mates, so must reduce the amount. Has worked so far.

 

 

[conchy_joe]

Thanks to you all for your advice, you're quite right Bankfodder it was a dumb move on my side, but I forgot to look up a previous thread of mine regarding the legality of recording calls. in retrospect I think they rang me to try and pressure me for an increased payment. Once again thanks to you all.

[renegadeimp]

Can only pressure you if you give them a chance to.

[Bazooka Boo]

Ruddy chancers, ignore them.