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PC world unfair charge of £70.00


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Hi all,

 

 

yesterday while online I reserved a Panasonic 50" TV off the pc world website,

 

 

today the 27th December i went in to pay and collect from customer service desk,

the cost was £350.00,

 

 

upon getting the tv home and setting it up the picture quality was very poor

 

 

decided as I weren't satisfied & to return it, with intentions to look for something better at a higher price,

only to be told they would deduct 20% which equates to £70 because I had opened the box!

 

 

Can anyone advise me if I have been unfairly treated, the tv went back to the store in Bradford 1 hour after I had bought it.

 

Thanks in advance Sid. Who advises to avoid like the plague!

Edited by Sid r
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nope they cant do that and they know it!

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Theyre wrong. You are entitled to a full refund if it was advertised at a certain spec and you saw it at a shop, then got it home and it clearly wasnt. Not sure what happens if you simply changed your mind. They cant deduct an arbitrary 20% just because the box was opened.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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They have to be the cheekiest company ever. There 'has' to be some sort of bonus setup for 'top customer rip-off'. They know damned well they can't do this. If they insist on following this line, then hand them a letter you have already typed up and put into your pocket saying you want a full refund now or you will take them to court without any further notice.

Edited by Conniff
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And make sur eyou get the employees name and ID number or reference number who told you that. If they wont, then demand to speak to the manager and tell him that he will personally be named in the court action. Theyll soon turn 180.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks to all for the replies, appreciated.

I will go tomorrow and speak to the manager again, I won't be holding my breath for a good outcome, but I will pursue to the end. Will give update tomorrow. Thanks again, Sid.

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A bit of advice for you. use a mobile phone in your pocket and record the convo. You cant use it in a court case unless the judge says, but you can provide a transcript and produce the recording upon request. You dont even need to tell the manager you are recording it either.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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i would defiantly challenge

 

this wont be a pcworld policy as i have never heard of it, i would guess its either a) a store not wanting returns or b) a dishonest staff member

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Well... I've been and spoken to the manager at PC World in Bradford, highlighted the fact I want the unfair charge of £70.00 refunded on the grounds that this Panasonic 50" TV is not of satisfactory quality, (very poor picture quality)

 

The adverts both online and in their brochure states it is LED, nowhere does it mention it is a LCD TV.

 

LED tv's are known for their better picture quality, hence the reason I purchased it!

 

Anyway he still refuses to refund stating PC Worlds policy! I asked him if PC world and their policy is above consumer law! He replied " the company pay people a lot more money to set this up than they pay him an he were only following their rules and pointed to the board above the till which have a brief description of returning items!

 

There is no mention of a 20% fee for opening a box, it only states that goods should be returned unopened, again this seems very unfair practice and shouldn't be the case in my opinion.

 

Can anyone advise further, also, is it ok to name the branch manager on the forum?

Thanks, Sid

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Contact your Card Provider, ask to carry out a Chargeback. Follow up by sending the amended template.

 

Do it as soon as possible. See if they can refund the total amount, explain what PC World have tried to do.

 

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

 

Send the following Recorded Delivery:-

 

http://www.which.co.uk/consumer-rights/action/letter-to-make-a-chargeback-claim-

 

Debit card unfortunately :(
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Let us know what they say so we can provide further in put.

 

Thanks for this info, bank is closed now, I'll phone them first thing tomorrow. Fingers crossed
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Now you deliver a Letter Before Action. You can start court action on line - MCOL and won't cost much which to add to your claim.

 

 

You are entitled to examine the product however bought. As you bought it on line, I think the regulations of 14 days to examine might just come into it.

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Yes i could have viewed the tv in store, but didn't. I viewed the product online and reserved it online to collect the following day, I actually paid for the tv in store when collecting.

 

Wether this counts as an online purchase? I'm not sure. Either way it isn't upto LED picture quality as this advert makes out!

 

The quality of the picture is the opposite to what is explained in their advertisement

 

I cant post a link but the product in question is LCD, not LED as advertised.

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then as post 2 they cannot refuse to fully refund you BY LAW

its within 14 days

 

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Thanks for that reassuring comment, I believe it is just this particular branch manager that is the problem here, I can't imagine other pc world managers being this silly about this issue

 

When I left pc world yesterday I went to tesco and bought one from there at nearly double the cost

 

this is the foolish part about it, I wasn't wanting my money back to start with, my intentions were made clear to him, I wanted to buy a tv with good picture quality even if it meant spending more money on one, but he insisted about this 20% charge!

 

Im sure the manager may benefit from a refresher course on customer care

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Hi all, quick update, I phoned the bank today, because the payment hasn't left yet they cannot issue a charge back at the moment, but they are now aware of my problem and will look into it for me.

 

Thanks for all your advice and I will keep updating as soon as I know.

Thank you to all, Sid.

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Keep checking every couple of days so the bank don't forget.

 

Hi all, quick update, I phoned the bank today, because the payment hasn't left yet they cannot issue a charge back at the moment, but they are now aware of my problem and will look into it for me.

 

Thanks for all your advice and I will keep updating as soon as I know.

Thank you to all, Sid.

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recommend contacting @knowhowtohelp on twitter with details, already had a responce saying it isnt right and to get in touch with them

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Once this gets resolved, you should write a Formal Letter of Complaint mark it as such.

 

Explain what's happened, how they have let you down and what you want them to do (maybe some vouchers as a gesture of goodwill).

 

Send the email to:-

 

Mr Sebastian James

Chief Executive

Dixons Carphone

Sebastian.James@dixons.co .uk

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  • 2 weeks later...
  • 2 weeks later...

Interesting....is it faulty or just that you don't like it. Did you go over and check out the quality of the one they had in store?

 

Most places do not offer a refund if the product is opened and you simply do not like it, I don't think that is the anomoly here.

 

Research, research, research....there's plenty of places/methods to do this before you make a significant purchase. Hopefully next time you will.

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