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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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Cancelling DL Membership before it begins? Have to pay for all 3 months?


Plantbased
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Good evening,

 

I visited DL under 3 weeks ago, joined, was told December would be free and my payments would start in Jan (for a 3 month contract). I asked the sales person if there was a cooling off policy, he said if I hadn't used the facilities "it would be fine".

 

So, two cancelled inductions later (cancelled by DL) I cancelled. Turns out the "changing your mind" can only be done in 7 days after paying the joining fee. This isn't what the sales guy told me. It is on the back of the contract (DL pointed it out to me when I cancelled).

 

Is there anything I can do about this? I haven't used the gym, I am still under the free membership month. Not sure why they gave me December free though.

 

Or do I take a hard lesson in never believing sales people and reading everything before I sign it?

 

Thank you for any advice!

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Hi Plantbased and welcome to CAG

 

If you have the time and inclination to challenge DL about this, I would do so. How much is at stake for the 3 months.

 

If they cancelled the inductions twice, that would not have inspired any confidence in the gym.

 

Also, if you were told by the staff member that you could cancel if you hadn't used the gym, you have an argument that you were led to make a decision that you may not have otherwise made. The CPUTR doesn't give you a legal cause of action but it does give you support that could be useful.

 

If you want to challenge them, you should cancel the DD mandate asap.

 

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Hi!

Thank you for your welcome and your reply. That's exactly it, I was intending to have PT at the gym and the short notice cancellations for my induction didn't fill me with confidence.

 

I will have to pay £81.50 a month. A fair amount for something I will not be using.

 

I was wondering also if anyone knows if DL has different packages of memberships? I told the sales guy I wouldn't use the pool or need classes, yet on the generic cancellation email I received from DL they said "You may like to consider changing your membership package to a more suitable category to maximise your usage of the club." Just curious as I wasn't offered anything other than the price for a 3 month contract and the price for a 12 month contract.

 

I have already cancelled the DD. It was a bit reactionary of me following the 2nd cancellation, and I was wondering if that would make matters worse, but I am glad to see you have advised it.

 

If they insist I pay, and I don't, is it very likely I will get taken to court?

 

Thanks for your help.

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Hi,

 

 

No reason at all for the first one, just cancellation within a hour or so of my apt (which they have since emailed me to say they didn't cancel - but instead it was me who "no showed".)

 

 

2nd one was staff sickness. This was left on voicemail with a comment that the induction was cancelled (not that someone else would be taking it etc)... they also said to phone in and rebook.

 

The have emailed me saying the cooling off period is on the contract (it is, but I asked the question and took the answer with good faith), they say that I had access to the gym regardless of the cancelled appts (true, but I intended to use equipment that I hadn't used before, hence wanting the induction). And basically they won't cancel it as they (eta) say are not at fault.

Edited by Plantbased
Clarifying
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I would respond to that with "Don't you dare try and pass the buck on to me. I was mis-sold the subscription, given false information which enticed me to subscribe and the contract is ended by your failure".

 

 

Don't be afraid of them PB and don't take any notice. You could also end the above with 'there will be no further communication'.

 

 

Expect them to try for a bit longer and up the threats though.

 

 

No reason at all for the first one, just cancellation within a hour or so of my apt (which they have since emailed me to say they didn't cancel - but instead it was me who "no showed".)

Was that by phone or email ?

Edited by Conniff
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Hi PB,

 

At over £80 per month, this is worth arguing.

 

If you haven't already written to them, I suggest you send a letter (not email) saying :-

 

I have cancelled the DD mandate direct with my bank for the following reasons :-

 

1. DL cancelled my induction appointments on 2 occasions which is not how I wished to be treated as a new member.

 

2. When I signed up, I specifically asked if there was a cooling off period. I was told by your staff representative that cancelling would be fine if I had not used the facilities. This is a clear breach of CPUTR legislation.

 

I will only deal with this matter by written letter.

 

Written letters will reduce the risk of a fast flurry of exchanges which could happen by email.

 

This will not affect your credit rating and the chance of them taking any court action is tiny, based on my experience here over the last 6+ years dealing with gym m/ships.

 

:-)

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Hi Slick,

 

I did email them with the short reply as written by conniff, but the recipient is out of office until Jan 2015. So I will send a letter tomorrow. What does CPUTR stand for?

 

In your point 1, do I state they are wrong about the "no show" that they are claiming? Surely they have telephone records they can check.

 

Thank you (and Conniff) for your help. Especially as I have read so many similar threads on here - you never seem to tire of repeating this info! Very grateful, thanks! :)

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Hi PB,

 

CPUTR = Consumer Protection From Unfair Trading Regulations 2008 - https://www.google.com/url?q=http://www.legislation.gov.uk/ukdsi/2008/9780110811574/contents&sa=U&ei=_P2ZVJjjOcfyUoumgqgL&ved=0CAUQFjAA&client=internal-uds-cse&usg=AFQjCNG48Wf2woNkfjqvvFGwh6Gjm6kxwA

 

See Section 5 (2).

 

Re their No Show, I would not go into that amount of detail. I would simply say what I put above, or your version of it.

 

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  • 2 weeks later...

Hi PB,

 

Do not reply to the email for now.

 

Wait for them to reply to your letter and let us know.

 

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  • 3 months later...

Hi guys,

 

 

Hope 2015 has been going well!

 

 

Regarding DL - No response to my letter (it was delivered, I have proof of delivery). They have phoned my landline a couple of times (when I am at work...). I live with my Mum, she advised them to write to me. They didn't but they have emailed me again once (I didn't reply). I have had 3 lots of £70 added to the money they think I owe them, £70 for each DD they couldn't collect.

 

This morning ARC Europe called my landline and spoke to my Mum (who flaps, bless her), gave her his contact details and asked me to call him. I've searched ARC Europe on here, I don't think I am going to call them based on the other stories I have read.

 

So now they say I owe them £450.

 

Could someone advise me how to handle ARC Europe, please? I would really appreciate it.

 

Many thanks!

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Hi PB,

 

ARC are a pain and, if they call YM again, she must tell them to keep everything in writing only or you or she will make a complaint about harassment.

 

Ignore ARC's request for you to contact them for now but keep us informed.

 

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Hi Slick,

 

 

I received a letter from ARC Europe requesting full payment in 14 days or my account will be passed to a solicitor with instructions to prepare court proceedings.

 

 

They didn't make any further phone calls, just the one my Mum received.

 

 

They also say I can continue my membership if I call DL urgently... erm.... thank you, but no.

Edited by Plantbased
spelling mistake that changed the context of my post.
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Ignore ARC for now but let us know if you hear from their pet solicitor.

 

We'll assist in seeing them off as best we can.

 

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  • 4 weeks later...

What does it say roughly and who's it from ?

 

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Hi Slick,

 

 

It's from Major Law Solicitors (www.majorlaw.co.uk).

 

 

"Dear Plantbased,

 

We act for David Lloyd Leisure and have been instructed to contact you for recovery of the above debt which we understand is still outstanding. We have been referred to previous correspondence sent to you by ARC (Europe) Limited and are not aware of any reason as to why payment is not due.

 

 

A County Court Claim has now been prepared and is ready to be issued against you in Northampton County Court. The following costs will be added upon issue:

 

 

Debt Balance: £396.00

Court Fee £35.00

Solicitors Costs £50.00

Annual Interest (to be adjusted pro rata) £31.68

TOTAL £512.68

 

 

As you can see the issue of Court Proceedings will mean that the amount you owe our client will increase by £116.68

 

 

You are required to send a payment today. Please call our client's agent, ARC (Europe) Ltd, directly on their Legal Help Line 01932 251040 and ask for the Legal Manager, Martin Wicks (they will also accept your payment over the phone by Debit or Credit Card). For full details of how to pay ARC, visit their website at www.arceuropeltd.co.uk

 

You may want to seek independent legal advice or advice from a debt counsellor or the Citizens Advice Bureau or similar organisation on this matter.

 

 

IF YOU IGNORE THIS LETTER WE MAY PROCEED TO ISSUE THE CLAIM IN 14 DAYS TIME AND WITHOUT FURTHER NOTICE"

 

 

 

 

ARC Europe still call everyday, they started calling at 8am now.

 

 

Thanks for your help!

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