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    • Anglian Water (although others may be culpable).   Some time ago users of this forum complained about the level or proportionality of standing charges on fuel bills.  The feeling was that 25% standing charge would be acceptable against the unit cost.  Anglian Water in Essex, responsible for sewage removal,  charge around 80% of a bill for this, my last account was £10 unit cost against a £44 standing charge.  Anglian claim that this is due to infrastructure issues and that my area is sparsley occupied.    Southend on Sea has 160,000 residents, hardly sparse, and infrastructure issues are their problem, not mine.  Anglian is also responsible, according to Environment Agency, of contaminating sea water in my locale.   If there is no legislation regarding the proportion of standing charge to unit cost, there certainly should be !  Any advice ?   (There is a wider issue of charging through third parties that could be taken up seperately.)
    • So - I continue to not pay any more?  Until they respond with the info I have asked for?
    • Hello and welcome to CAG. I'll move your thread to the Residential and lettings forum and leave you a link to follow from the Welcome forum.   I'm sorry to hear about your neighbour problems, people should be along to advise later.   Best, HB
    • Your only hope is asking for discretion on the grounds of well you didn't realise you had to pay online you expected a toll booth, you didn't see any sign of any penalty charge amount and basically it's your first time using this toll bridge and you were unaware of the process,.   In the past, for 1st time offence, Merseyflow have responded rejecting the appael but on this one occasion have reduced the penalty to the toll fee.   You might be lucky.
    • Yes, Manxman has put you on the right track.   You need to perform a Statutory Declaration (to declare, on oath, that you knew nothing of the court proceedings against you). You must do this within 21 days of learning about your conviction. You can either do so at a Magistrates' Court for which you will need to make an appointment. They may not be able to fit you in within 21 days but so long as you explain to the court that it was the earliest date available they will accept your declaration. Alternatively you can make the declaration before a solicitor. They may charge you a small fee (£5 - £10).   Once this is done the conviction you have (for failing to provide driver's details) is set aside. The prosecution will almost certainly start proceedings again and in many areas they are now doing so immediately following your statutory declaration. Ideally it would be best if you could see the prosecutor before the court sits (ask when you check in at reception) and offer to plead guilty to the speeding charge provided the FtP charge is dropped. It is a common deal which is usually readily accepted. Under no circumstances should you plead guilty to either offence until you have had the chance to discuss this deal. If the deal is refused you should maintain Not Guilty pleas to both charges. They cannot convict you of speeding (they have no evidence you were driving) and the trial for FtP will be held at a later date. You can then consider your position for that offence.   If they do accept your offer to plead guilty to speeding you might try asking if you can be sentenced at the Fixed Penalty level (£100 and three points) provided the speed is low enough (let me know the speed/limit and I will tell you if it qualifies).. Magistrates have guidance enabling them to do this which says this:   Where a penalty notice could not be offered or taken up for reasons unconnected with the offence itself, such as administrative difficulties outside the control of the offender, the starting point should be a fine equivalent to the amount of the penalty and no order of costs should be imposed. The offender should not be disadvantaged by the unavailability of the penalty notice in these circumstances.   But first things first - make arrangements to do the Stat Dec.
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    • My personal experiences of Future Comms 
       
      Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!
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    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
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    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
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Someone who signs on daily like me when he was in on Friday he was given a date to sign back on again after the holidays and he said to me the adviser who signed him on said the office for the computers use is open to Wednesday if u would like to use them he said no he can jobsearch at home she said something back but he can remember what but was he wondering will anything happen if he doesn't go in to use the computers? Or nothing can happen due to not been given a letter or a mandatory letter to come in to the office?

 

He would like some info because he doesn't want to be worried about having money stopped.

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Using JCP It for job searches in VOLUNTARY unless he is MANDATED by letter to attend and do his job searches. No need to worry, nothing can be done.

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Using JCP It for job searches in VOLUNTARY unless he is MANDATED by letter to attend and do his job searches. No need to worry, nothing can be done.

 

 

Thanks

 

I was having a look to try find any guidance about using the computers in JCP but couldn't so that's why I asked on here.

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That goes for anything that is not listed in a JSAg or client committment as well. A JCP 'coach' can say for instance "you may find it useful to xxxxxx" or "we are open on xxxxx for you to use the IT" but if you are not mandated to be there you are there voluntarily. I keep saying this to attendees at the work club I run, a lot still think DWP/JCP are my boss and they HAVE to attend - they don't, it is voluntary

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That goes for anything that is not listed in a JSAg or client committment as well. A JCP 'coach' can say for instance "you may find it useful to xxxxxx" or "we are open on xxxxx for you to use the IT" but if you are not mandated to be there you are there voluntarily. I keep saying this to attendees at the work club I run, a lot still think DWP/JCP are my boss and they HAVE to attend - they don't, it is voluntary

 

 

Ye I don't have must use computers in at JCP on my CC sheet neither does this person.

 

I told him that the date on your sheet u were giving that's the next time u just attend so between Friday last week and over Xmas and new year he doesn't need to go in to job centre.

 

I use computer at home I told the sign on advisor

 

Yeh I only use the computers like 10 mins before I sign on instead of sitting on a chair waiting

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I had a similar incident with INGEUS. After 3 months with them seeing them fortnightly my 'adviser' said she wanted to see me every week so I said "OK, if you canput that in writing that is fine as I will need to be in town anyway to go to the library" She said "it's OK, I will just put you in my diary" so I said "No, I want a letter" It never materialised so I ignored the diary appointment and she threatened to put in a doubt against me - I told her not to bother but she did anayway. I saw my JCP adviser later that day who I actually got on with and he said "well she has just wasted her time as you were not mandated ... I will also note on my system for your payment to be released"

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I had a similar incident with INGEUS. After 3 months with them seeing them fortnightly my 'adviser' said she wanted to see me every week so I said "OK, if you canput that in writing that is fine as I will need to be in town anyway to go to the library" She said "it's OK, I will just put you in my diary" so I said "No, I want a letter" It never materialised so I ignored the diary appointment and she threatened to put in a doubt against me - I told her not to bother but she did anayway. I saw my JCP adviser later that day who I actually got on with and he said "well she has just wasted her time as you were not mandated ... I will also note on my system for your payment to be released"

 

I'm not surprised about this heard it so often.

 

It has to stop and stop now because it's becoming a joke they have to sort the rules out and stop trying everything to get people sanction it shouldn't happen in this day in age.

 

I get told if anything comes up with getting told to attend this and that and no letter for mandatory is given go to citizen advice they would help.

 

Plus the system should tell u if any letter was giving out and when and what time to prove it if not then u should win the appeal

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I would like to also add according to the government sanctions are just like in a work place but I would argue against this as in a work place u are given a warning or a final warning what warning or final warning do u get before a sanction? None!

 

A older guy who signs on I was speaking to him about sanction and I told him what I said above and he said that's a very good point there should be warning or final warning so if u do it next time there will be a sanction because u should have know he said yeh because know one actually knows the rules in job centre for getting sanctions

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That's the problem; most people think that whatever a JC adviser says is the gospel truth. Far from it.

 

I used to believe them myself until I started doing my own checking on guidelines and then found helpful sites like this one and whatdotheyknow.com. I was shocked at just how many lies are told to claimants, either through ignorance of the guidelines or sheer malice on the part of the JC adviser, looking to meet sanction targets.

 

The guidance on sanctions quite clearly states that they are to be used as a last resort - which I take to mean after having tried all other methods and giving the person several chances to do what is asked. Instead of this, sanctions are imposed immediately, usually with the unfortunate victim not even being told it's happened. First they know is when they go to draw money out and it's not there.

 

The whole system needs a radical overhaul, with advisers being trained and tested regularly on the guidelines, along with suspension of pay, dismissals and in severe cases, prosecutions for those who don't meet the standards. Bottom line is, they're all agents of the government and should be held accountable for carrying out the regulations.

 

Always get things in writing - signed and dated. If the adviser isn't prepared to state it in writing, it's almost certain they're lying about it being a 'requirement'.

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Ye 'last resort' but yet I think they actually mean 'first resort' the whole system is a joke it does need overhauled soon.

 

Like I said at the start of this topic a person who signs on is not to sign back on to next year but was worried that the job centre may try a fly one to get him sanction for not going to his the JCP computers but I said he's not been giving a letter plus a sign on adviser can't give u orders can they? As there not there adviser.

 

He's not long off a sanction so u can see why he may be worried about getting another one as it would be 13weeks surely.

 

But to me there needs to be a clearer guidance and a fairer chance for job seekers

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Also is there anywhere to find your local job centre number I can never find it always get put through to the main one where there offices are in England or wherever it is.

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I say it many times, I say it again.

 

Sanctions when applied should not be allowed to take effect until either the claimant accepts the sanction OR exhausts the appeals process.

 

Thankfully at least ONE of the parties wants to overhaul; the sanctions system now. Shame its the one that stands nil chance of being elected.


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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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What are the job centre open for if no one is to sign on between 22/12/14 to 5/1/15. Is it for claims?

And will there be many advisers in the job centre.

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What are the job centre open for if no one is to sign on between 22/12/14 to 5/1/15. Is it for claims?

And will there be many advisers in the job centre.

 

There's plenty of processing and paperwork to be done. Lots of businesses and government offices are open on the non-holiday dates around Xmas and New Year even though the general workload is less than normal. There will probably be fewer staff than normal since many of them, especially those with kids, tend to take holiday time.


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The idea that all politicians lie is music to the ears of the most egregious liars.

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There's plenty of processing and paperwork to be done. Lots of businesses and government offices are open on the non-holiday dates around Xmas and New Year even though the general workload is less than normal. There will probably be fewer staff than normal since many of them, especially those with kids, tend to take holiday time.

 

 

Ye wasn't sure what else they get up to while they are still open but not signing people on but yeh most will be off to spend time with there kids and family's

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Can anyone confirm this is true a verbal is a direction now?

 

If an "Employment Officer" (the title used for JCP advisers in the legislation) issues a direction verbally and makes note of it on the LMS (the DWP computer system), it can form a valid Jobseeker's Direction.

 

My opinion: It is in the best interests of the claimant to get all Jobseeker's Directions in writing and contest any inappropriate directives before they are entered in to the LMS.


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If an "Employment Officer" (the title used for JCP advisers in the legislation) issues a direction verbally and makes note of it on the LMS (the DWP computer system), it can form a valid Jobseeker's Direction.

 

My opinion: It is in the best interests of the claimant to get all Jobseeker's Directions in writing and contest any inappropriate directives before they are entered in to the LMS.

 

A verbal direction should never be used as been told what to do.

 

Should be on a letter all times.

 

A word against someone words is a joke to be used as evidence.

 

Well I wasn't told to go in to use computers this week as I told them as I'm not signing on I don't need to come in to use them and I have my own computer and was told we are open mon tue and wed if u do need to use them. Of course at the start of the topic the man was told bit more info.

 

Is there any guidence on this verbal direction?

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Also like to add if u are booked to come to use the computers then they should give u a time as they would book me in before I sign on and plus I don't think the computers in the JCP are mandated to use as there is no guidende at all on them

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Is there any guidence on this verbal direction?

 

CBA to wade through all DWP documents, but it is hinted at in the UJM Toolkit manual:

108. [...]

you must formally notify the claimant of their obligation to apply for the job, and what the expiry date is, by either telling them:

 

  • face to face; or
  • by telephone; or
  • by letter.

109. You must also record you have notified the claimant and Job ID number in ‘LMS Conversations’


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Mr P

Thanks , i was asked to sign a paper but that was for been giving a attendance after holidays my next 3 daily signs on and would see next time I signed on and if I needed to use the computers then I could come in and use them.

 

I don't see why she would book me anyway on the computer if I don't need to use them but the other person I was talking about at the start of topic not sure about him.

 

Do u know if sign or my adviser or others would be in office today?

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Does any one know if u have a doubt over Christmas how long have the adviser got to tell u before everything goes ahead ? Or do u get contacted during days there open between Xmas and new year?

 

Just like some info on this to know for next time and of course for anyone on here who needs that info also thanks.

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Daily sign ons.

 

Im sure the advisor has to state what the aim and objectives are for daily siginng. There has to be a "benefit" that aids your jobseeking. Maybe ask some peeps her if there is a way to challenge it


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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Daily sign ons.

 

Im sure the advisor has to state what the aim and objectives are for daily siginng. There has to be a "benefit" that aids your jobseeking. Maybe ask some peeps her if there is a way to challenge it

 

Challenge what sorry ?

 

To be honest I think daily sign on are just because u aren't getting out to the work experience for 6 months

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I would like to add is there any sign on advisers this week at the job centre as while I was waiting on something a couple of people where talking about what they have been up to this week and 1 of them said he had signed on bla bla bla but I was thinking why would he be signing on as surely there would be no sign on advisers in the job centre from this Monday to in 2 weeks time.

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