Job centre enquiries

[Love or hate me]

Someone who signs on daily like me when he was in on Friday he was given a date to sign back on again after the holidays and he said to me the adviser who signed him on said the office for the computers use is open to Wednesday if u would like to use them he said no he can jobsearch at home she said something back but he can remember what but was he wondering will anything happen if he doesn't go in to use the computers? Or nothing can happen due to not been given a letter or a mandatory letter to come in to the office?

 

He would like some info because he doesn't want to be worried about having money stopped.

[essexmat]

Using JCP It for job searches in VOLUNTARY unless he is MANDATED by letter to attend and do his job searches. No need to worry, nothing can be done.

[Love or hate me]

Using JCP It for job searches in VOLUNTARY unless he is MANDATED by letter to attend and do his job searches. No need to worry, nothing can be done.

 

 

Thanks

 

I was having a look to try find any guidance about using the computers in JCP but couldn't so that's why I asked on here.

[essexmat]

That goes for anything that is not listed in a JSAg or client committment as well. A JCP 'coach' can say for instance "you may find it useful to xxxxxx" or "we are open on xxxxx for you to use the IT" but if you are not mandated to be there you are there voluntarily. I keep saying this to attendees at the work club I run, a lot still think DWP/JCP are my boss and they HAVE to attend - they don't, it is voluntary

[Love or hate me]

That goes for anything that is not listed in a JSAg or client committment as well. A JCP 'coach' can say for instance "you may find it useful to xxxxxx" or "we are open on xxxxx for you to use the IT" but if you are not mandated to be there you are there voluntarily. I keep saying this to attendees at the work club I run, a lot still think DWP/JCP are my boss and they HAVE to attend - they don't, it is voluntary

 

 

Ye I don't have must use computers in at JCP on my CC sheet neither does this person.

 

I told him that the date on your sheet u were giving that's the next time u just attend so between Friday last week and over Xmas and new year he doesn't need to go in to job centre.

 

I use computer at home I told the sign on advisor

 

Yeh I only use the computers like 10 mins before I sign on instead of sitting on a chair waiting

[essexmat]

I had a similar incident with INGEUS. After 3 months with them seeing them fortnightly my 'adviser' said she wanted to see me every week so I said "OK, if you canput that in writing that is fine as I will need to be in town anyway to go to the library" She said "it's OK, I will just put you in my diary" so I said "No, I want a letter" It never materialised so I ignored the diary appointment and she threatened to put in a doubt against me - I told her not to bother but she did anayway. I saw my JCP adviser later that day who I actually got on with and he said "well she has just wasted her time as you were not mandated ... I will also note on my system for your payment to be released"

[Love or hate me]

I had a similar incident with INGEUS. After 3 months with them seeing them fortnightly my 'adviser' said she wanted to see me every week so I said "OK, if you canput that in writing that is fine as I will need to be in town anyway to go to the library" She said "it's OK, I will just put you in my diary" so I said "No, I want a letter" It never materialised so I ignored the diary appointment and she threatened to put in a doubt against me - I told her not to bother but she did anayway. I saw my JCP adviser later that day who I actually got on with and he said "well she has just wasted her time as you were not mandated ... I will also note on my system for your payment to be released"

 

I'm not surprised about this heard it so often.

 

It has to stop and stop now because it's becoming a joke they have to sort the rules out and stop trying everything to get people sanction it shouldn't happen in this day in age.

 

I get told if anything comes up with getting told to attend this and that and no letter for mandatory is given go to citizen advice they would help.

 

Plus the system should tell u if any letter was giving out and when and what time to prove it if not then u should win the appeal

[Love or hate me]

I would like to also add according to the government sanctions are just like in a work place but I would argue against this as in a work place u are given a warning or a final warning what warning or final warning do u get before a sanction? None!

 

A older guy who signs on I was speaking to him about sanction and I told him what I said above and he said that's a very good point there should be warning or final warning so if u do it next time there will be a sanction because u should have know he said yeh because know one actually knows the rules in job centre for getting sanctions

[jasta11]

That's the problem; most people think that whatever a JC adviser says is the gospel truth. Far from it.

 

I used to believe them myself until I started doing my own checking on guidelines and then found helpful sites like this one and whatdotheyknow.com. I was shocked at just how many lies are told to claimants, either through ignorance of the guidelines or sheer malice on the part of the JC adviser, looking to meet sanction targets.

 

The guidance on sanctions quite clearly states that they are to be used as a last resort - which I take to mean after having tried all other methods and giving the person several chances to do what is asked. Instead of this, sanctions are imposed immediately, usually with the unfortunate victim not even being told it's happened. First they know is when they go to draw money out and it's not there.

 

The whole system needs a radical overhaul, with advisers being trained and tested regularly on the guidelines, along with suspension of pay, dismissals and in severe cases, prosecutions for those who don't meet the standards. Bottom line is, they're all agents of the government and should be held accountable for carrying out the regulations.

 

Always get things in writing - signed and dated. If the adviser isn't prepared to state it in writing, it's almost certain they're lying about it being a 'requirement'.

[Love or hate me]

Ye 'last resort' but yet I think they actually mean 'first resort' the whole system is a joke it does need overhauled soon.

 

Like I said at the start of this topic a person who signs on is not to sign back on to next year but was worried that the job centre may try a fly one to get him sanction for not going to his the JCP computers but I said he's not been giving a letter plus a sign on adviser can't give u orders can they? As there not there adviser.

 

He's not long off a sanction so u can see why he may be worried about getting another one as it would be 13weeks surely.

 

But to me there needs to be a clearer guidance and a fairer chance for job seekers

[Love or hate me]

Also is there anywhere to find your local job centre number I can never find it always get put through to the main one where there offices are in England or wherever it is.

[SabreSheep]

I say it many times, I say it again.

 

Sanctions when applied should not be allowed to take effect until either the claimant accepts the sanction OR exhausts the appeals process.

 

Thankfully at least ONE of the parties wants to overhaul; the sanctions system now. Shame its the one that stands nil chance of being elected.

[Love or hate me]

What are the job centre open for if no one is to sign on between 22/12/14 to 5/1/15. Is it for claims?

And will there be many advisers in the job centre.

[antone]

What are the job centre open for if no one is to sign on between 22/12/14 to 5/1/15. Is it for claims?

And will there be many advisers in the job centre.

 

There's plenty of processing and paperwork to be done. Lots of businesses and government offices are open on the non-holiday dates around Xmas and New Year even though the general workload is less than normal. There will probably be fewer staff than normal since many of them, especially those with kids, tend to take holiday time.

[Love or hate me]

There's plenty of processing and paperwork to be done. Lots of businesses and government offices are open on the non-holiday dates around Xmas and New Year even though the general workload is less than normal. There will probably be fewer staff than normal since many of them, especially those with kids, tend to take holiday time.

 

 

Ye wasn't sure what else they get up to while they are still open but not signing people on but yeh most will be off to spend time with there kids and family's

[Love or hate me]

Can anyone confirm this is true a verbal is a direction now?

[Mr.P]

Can anyone confirm this is true a verbal is a direction now?

 

If an "Employment Officer" (the title used for JCP advisers in the legislation) issues a direction verbally and makes note of it on the LMS (the DWP computer system), it can form a valid Jobseeker's Direction.

 

My opinion: It is in the best interests of the claimant to get all Jobseeker's Directions in writing and contest any inappropriate directives before they are entered in to the LMS.

[Love or hate me]

If an "Employment Officer" (the title used for JCP advisers in the legislation) issues a direction verbally and makes note of it on the LMS (the DWP computer system), it can form a valid Jobseeker's Direction.

 

My opinion: It is in the best interests of the claimant to get all Jobseeker's Directions in writing and contest any inappropriate directives before they are entered in to the LMS.

 

A verbal direction should never be used as been told what to do.

 

Should be on a letter all times.

 

A word against someone words is a joke to be used as evidence.

 

Well I wasn't told to go in to use computers this week as I told them as I'm not signing on I don't need to come in to use them and I have my own computer and was told we are open mon tue and wed if u do need to use them. Of course at the start of the topic the man was told bit more info.

 

Is there any guidence on this verbal direction?

[Love or hate me]

Also like to add if u are booked to come to use the computers then they should give u a time as they would book me in before I sign on and plus I don't think the computers in the JCP are mandated to use as there is no guidende at all on them

[Mr.P]

Is there any guidence on this verbal direction?

 

CBA to wade through all DWP documents, but it is hinted at in the UJM Toolkit manual:

108. [...]

you must formally notify the claimant of their obligation to apply for the job, and what the expiry date is, by either telling them:

 

• face to face; or
  
• by telephone; or
  
• by letter.
  

109. You must also record you have notified the claimant and Job ID number in ‘LMS Conversations’

[Love or hate me]

Mr P

Thanks , i was asked to sign a paper but that was for been giving a attendance after holidays my next 3 daily signs on and would see next time I signed on and if I needed to use the computers then I could come in and use them.

 

I don't see why she would book me anyway on the computer if I don't need to use them but the other person I was talking about at the start of topic not sure about him.

 

Do u know if sign or my adviser or others would be in office today?

[Love or hate me]

Does any one know if u have a doubt over Christmas how long have the adviser got to tell u before everything goes ahead ? Or do u get contacted during days there open between Xmas and new year?

 

Just like some info on this to know for next time and of course for anyone on here who needs that info also thanks.

[SabreSheep]

Daily sign ons.

 

Im sure the advisor has to state what the aim and objectives are for daily siginng. There has to be a "benefit" that aids your jobseeking. Maybe ask some peeps her if there is a way to challenge it

[Love or hate me]

Daily sign ons.

 

Im sure the advisor has to state what the aim and objectives are for daily siginng. There has to be a "benefit" that aids your jobseeking. Maybe ask some peeps her if there is a way to challenge it

 

Challenge what sorry ?

 

To be honest I think daily sign on are just because u aren't getting out to the work experience for 6 months

[Love or hate me]

I would like to add is there any sign on advisers this week at the job centre as while I was waiting on something a couple of people where talking about what they have been up to this week and 1 of them said he had signed on bla bla bla but I was thinking why would he be signing on as surely there would be no sign on advisers in the job centre from this Monday to in 2 weeks time.