Jump to content


style="text-align:center;"> Please note that this topic has not had any new posts for the last 1807 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I recently purchased a 1972 series 3 Landrover from Classic Land Rovers and 4x4s - John Brown 4x4 Ltd

 

 

- John Brown 4x4

 

 

I paid strong money £7500 plus deliver because I believed I was buying a good LR from a professional garage.

 

 

Looked great on their website and the blurb sounded good.

I did not go to view it ( lack of time ) silly me.

 

This was the description,

For sale, Land Rover® Series 3 in Light Pastel Green (1972)

 

MOT until April 2015 and tax exempt. Diesel 2286cc.

 

This vehicle has been in the same ownership for 10 years, and was well loved.

It has a comprehensive history file, with old MOTs going back 20 years,

which suggest that the 33,000 miles is genuine..

 

 

..in 1995 the mileage was 14,000, and the history shows light use year on year..

..and this makes sense because the diesel engine sounds incredibly fit, and starts with consumate ease.

In fact, this lovely Series 3 was driven up from Buckinghamshire!

 

In addition to being tax exempt and having low miles on the clock, there are lots more goodies besides

- it has parabolic springs and procomp shocks, free wheeling hubs, overdrive, and a superb (working) Capstan winch.

...this is a real plus, as they are known to be incredibly robust and strong, as they run directly off the engine.

They are also sought after and therefore valuable!

 

Finished in Light Pastel Green, the bodywork, as can be seen in the photos, is good.

The interior is fitted with rear twin bench seats, and the side windows make it ideal for all the family.

 

This is a pretty, vintage Land Rover®, benefitting from tax exemption, low mileage, and coupled with that winch, plus extras as listed, makes it quite desirable.

 

When the LR arrived I could see it was not originally green it was blue as blue paint could still be scene in places ;-(

 

I looked over the MOT's and noticed 4 years of MOT"S

the mileage had not changed this raised suspicions.

 

 

I tracked down the previous previous owner to ask about the lack of milage and MOT's

he confirmed the millage was about 20k out as the speedo had not worked for a number of years.

 

 

My issue is I am not a trader and have worked out the mileage was not correct.

 

 

Johnbrown4x4 stated "with old MOTs going back 20 years, which suggest that the 33,000 miles is genuine" Clearly this is not the case.

 

I decided to take the LR to a local LR no-nonsense garage and get them to look it over for me. Please watch this video. http://youtu.be/33lqoV8bAaA

 

I think the video is rather damming given that johnbrown4x4 state that Finally, our in house inspection is far more thorough than an MOT,

and we often undertake repairs to vehicles which have been deemed satisfactory by VOSA.

 

 

As an example, just this week a vehicle came into the unit, having covered 4 miles since the last MOT.

Our inspection diagnosed two loose wheel bearings, a loose swivel housing, and more worryingly, a badly worn ball joint,

which seriously affected the safety of the steering.

 

 

Because we are experts, we know where to look for problems, and also have the ability to solve them.

In buying from us, you have the added peace of mind that not only has the vehicle had a VOSA inspection,

it's had a John Brown 4x4 inspection”

 

What a lot of rubbish.

 

The LR was originally advertised for £7950 big money I offered them £7250 which they accepted

but sent me this email "Trade sale (£800 discount on asking price) with no warranty implied or given"

 

I am not a trader and understand that there was no warrantee however I do not think that the LR is fit for purpose given what the specialist has told me.

 

I have asked JohnBrown4X4 for a refund and this is the response to my complaint Thank you for your call.

 

The vehicle was sold with a current MOT until April 2015.

The winch works perfectly. T

he mileage was only suggested to be genuine as we did not have a complete history on it.

 

It's impossible to gauge the time left on a clutch without removing the gearbox.

There is not a Landrover in the land that doesn't leak oil from somewhere.

There's bound to be improvements that can be made to an unrestored vehicle that's over 40 years old.

 

The valuation of your garage is ridiculous.

We are consulted nationally on setting valuations in National magazines.

The vehicle was supplied under your direction as a trade sale at a trade price with no warranty implied or given.

Thanks

 

What steps next.

I will be getting an AA/ RAC report then submitting this with an application to the small claims court.

I shall make sure I post this in as many places as possible so to warn others.

 

Oddly under there sold section the LR I have been sold has been removed.

Share this post


Link to post
Share on other sites

How did you pay?

 

Also when did you buy it? You're covered under the Consumer Contracts Regulations since you didn't see the vehicle before it was delivered. This give you 14 days to request a refund from delivery, and then a further 14 days to return it. They then have a another 14 days from receiving it back to refunding you. They also have to refund you the delivery costs, but not your return costs.

 

You are protected by other regulations but this is an added layer of protection you get when purchasing off-premises.

Share this post


Link to post
Share on other sites

I paid deposit by bank card the balance by bank transfer. I have spoken to the CAB today who have confirmed I am entitled to a refund. I emailed them this and have had no response. I will send it tomorrow by registered post.

19 December 2014

 

Dear JohnBrown4x4,

 

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

 

10/12/14 I ordered the following: 1972 Landrover SWB TWT563L.

 

I received the goods on 16/12/14.

 

Under the above Regulations, I would like to cancel the order and ask you to provide a full refund within 14 days.

 

Further more

Under the Sale of Goods Act 1979 (as amended) goods you supply must be of satisfactory quality, be fit for purpose and match their description.

As there was a problem with the goods when I bought them, I request that you provide a full refund.

 

Please see the video link in support of my claim http://youtu.be/33lqoV8bAaA

 

Simply by writing on the invoice that this is a trade sale does not however apply as I am not a trader. Your invoice also failed to state that I have 14 days to cancel the order please see the following government link. https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/310044/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

 

http://www.norfolk.gov.uk/view/NCC094699

 

Please contact me within 14 days to arrange collection/return of the goods.

 

I hope this clarifies matters.

 

Please note that the matter has been passed on to the CAB who have referred it to trading standards.

 

 

 

Yours sincerely,

Share this post


Link to post
Share on other sites
John Brown you have a PM, you need to carry out the instructions in the PM in order to post on this site.

 

 

I think it's fair to say that the response I managed to read from John Brown was succinct and alleged information they posted was pretty damming towards the OP. I have also watched the video posted and would be very, very interested to know who the "specialist" is as he makes some good observations but has also given fundamental comments which are frankly quite dangerous from an engineering point of view on Land Rovers of this era and are wrong and misguided.

Share this post


Link to post
Share on other sites

Lets start by clarifying a few points.

 

1. I called JohnBrown4x4 to discuss the issues with the LR. The response I received was......thank you for your call.

The vehicle was sold with a current MOT until April 2015.

The winch works perfectly. The mileage was only suggested to be genuine as we did not have a complete history on it.

It's impossible to gauge the time left on a clutch without removing the gearbox. There is not a Landrover in the land that doesn't leak oil from somewhere. There's bound to be improvements that can be made to an unrestored vehicle that's over 40 years old.

The valuation of your garage is ridiculous. We are consulted nationally on setting valuations in National magazines.

The vehicle was supplied under your direction as a trade sale at a trade price with no warranty implied or given.

Thanks

 

How do they expect me to respond to this..... yes ok ill except you ripping me off and fobbing me off with the it was a trade sale. A trade sale can only be made to a trader I am not a trader.

 

I then emailed to Johnbrown4x4 as they had set the tone in the previous email. Dear Sir,

 

Thank you for your email the contents of which are noted. Please see the attached video link with an explanation of issues with this landrover I feel that you have misrepresented the condition of the landrover and its milage.

You website makes a number of claims in relation to the service that you offer.

 

"With old MOTs going back 20 years, which suggest that the 33,000 miles is genuine” It took me less than a day to establish that the millage is not genuine. You are a professional company 4 years MOT’s with no change in milage is a good indicator that there was a problem. I contacted the owner who confirmed that the milage is not correct as the speedo was broken for a number of years. You have website information is misleading”

 

You state "(working) Capstan winch” Please see the video. http://youtu.be/33lqoV8bAaA

 

You state "Finished in Light Pastel Green” the advert makes no mention that the colour is or was blue. They is still blue paint work in a number of places on the LR thus it is not finished in “Green” your advert should state the colour has changed. Thus description led me to believe that it was originally green not blue.

 

Your website states "Many customers (over 95%) elect to buy their Land Rover® unseen, safe in the knowledge that the company makes fair appraisals of each vehicle” This LR despite having a current MOT is not safe to be used on the road please see video in relation to MOT safety issues.

 

Your website states "All our vehicles are supplied with a good length MOT, in which we put our faith” Your faith in this cars MOT is not what one would expect from a professional garage.

 

Your website states "Secondly, we are proud of our good reputation, and are more concerned that we sell vehicles that are in the best possible condition for age, rather than focusing on profit margins. When vehicles come in with any marginal running issues we always take the cautious line - we rarely just change the points - preferring to fit a complete distributor.” again this car has left your work shop with serious issues.

 

Your website states "Finally, our in house inspection is far more thorough than an MOT, and we often undertake repairs to vehicles which have been deemed satisfactory by VOSA. As an example, just this week a vehicle came into the unit, having covered 4 miles since the last MOT. Our inspection diagnosed two loose wheel bearings, a loose swivel housing, and more worryingly, a badly worn ball joint, which seriously affected the safety of the steering. Because we are experts, we know where to look for problems, and also have the ability to solve them. In buying from us, you have the added peace of mind that not only has the vehicle had a VOSA inspection, it's had a John Brown 4x4 inspection” Agin please see the video. http://youtu.be/33lqoV8bAaA

 

Moving forward. I will have the landrover inspected by the RAC or AA and the independent garage. With the two reports I will then take your company to the small claims court. I understand you will try to argue that no warrantee is given. However this is distance selling and the LR is not fit for purpose and certainly does not live up to the claims made on your website.

 

I will also be contacting trading standards. The BBC watchdog and will also email the BBC to contact Hugh Fearnley Whittinsall.

 

I will also join and post my comments on every landrover forum and FaceBook page. I will professional video all the issues with the landrover (the video I did now was with a phone) and attach to web pages forums and FaceBook. I will insure that the video I make and the comments I make are all SEO optimised so that any one searching http://www.johnbrown4x4.com will find my feedback.

 

I emailed you before delivery. Clearly the answer you gave was not true.

Hi xxxx,

 

Can you please confirm that the Land rover has been serviced as not wanting any issues. What is the rust situation with the car Ben indicated that is pretty much rust free.

 

Regards

 

xxxx

Hi xxxx

The vehicle has been through our in house checking schedule which checks the oils , systems etc. We always aim to present our vehicles in the best condition possible. Rust wise we would say the vehicle is in good order. The underside has been protected as you requested.

Kind regards

Lisa

 

I request a full refund as as the Landrover you have sold me is not what I had expected to be delivered.

 

Should I receive a full refund I will drop the matter on not post my comments on any forums. Reputations can very easily be destroyed.

 

I bought this LR because I wrongly believed what was written on your website.

 

I look forward to your response today. Should I have no response I will be starting action against your company immediately.

 

Regards

 

The comments made on the video are made by an MOT tester and a chap who has been restoring LR for over 20 years.

 

The facts are I bought a LR that I am not happy with due to the issues raised I contacted JohnBrown4x4 to discuss the issues and assert my consumer rights for them to try and fob me of. It would seem that I am not the only person JohnBrown4x4 have ripped of I found a further two complaints on google.

 

[removed]

Edited by dx100uk
external site links cannot be carried without permission

Share this post


Link to post
Share on other sites

This customer contacted us a week or so ago, with reference to purchasing a Land Rover® Series 3 from us. This vehicle was a trade in from a customer, and was driven by him, from London, to our premises in Yorkshire, where he exchanged it for a camper, as he wished to own a vehicle he could camp in. He had owned the vehicle for some ten years, and informed us that he was sorry to see it go, and that it had never let him down. The vehicle is a rare diesel, tax exempt, and has a valuable Capstan winch fitted, which he demonstrated to me. As such, it is a desirable vehicle. The MOT on it was supplied by his local garage, and had some 5 or so months remaining.

 

The vehicle was put through our in house schedule, as all our vehicles are, and it was road tested. It was found to be a very nice driving Series 3, which is uncommon in early diesels, as they tend to be very agricultural. This was not.

 

The vehicle was listed for sale on our website.

 

When Mr XXXXXXXXX called, I was not in the unit, and our workshop manager took the call. Mr XXXXXXXXX offered £7,200 for the vehicle, advertised on our site at £7,995. The workshop manager contacted me to ask my opinion about the offer. Our vehicles are priced carefully, and we don't always have a large margin to work with. I told him that the only premise on which a vehicle would be sold with that sort of discount, would be to a trader, at a trade price. Within the trade, a trade sale is generally understood that you accept the vehicle in the condition provided, and with no recourse with regards to warranty or subsequent action. This information was forwarded to Mr XXXXXXXXX, who insisted that he wished to proceed on a trade basis, at a purchase price of £7,200 with no warranty implied or given.

 

To confirm this sale, we sent, as we always do, our confirmation of purchase email, which gives all the information we are required to send by law. It gives customers their rights to return under what was the distance selling regulations, as well as relaying information about the vehicle, customer modifications, special requests etc etc. In one section of the email there is a section marked " Additional notes/conditions of purchase". This section is right at the top of the email, and is both clear and obvious. Under that section I wrote, in line with the telephone conversation

 

"Trade Sale (£800 discount on asking price) with no warranty implied or given."

 

Mr XXXXXXXXX entered into a trade sale and contract with us, received written confirmation via email on Wednesday 10th December, yet in his email of 18th December he writes

"Please note this is not a trade sale I am not a trader." Clearly, Mr XXXXXXXXX is not reporting events as they happened.

 

When Mr XXXXXXXXX received his vehicle, we hear from the independent delivery company that he seemed satisfied with it. There was talk of him rebuilding it in times future.

 

At 3pm on the day after delivery, our office staff received a phone call from Mr XXXXXXX saying that he had had the vehicle inspected by a garage and there were numerous faults with it, making it unsafe. He followed this call up, within the hour, with an email, and a video he recorded of a mechanic supposedly impartially assessing the condition of the vehicle.

 

At this point it is prudent to say that when we sell a vehicle at the asking price, we offer a full money back, no quibble, on return of the vehicle to our unit. We also offer our in-house 3 month warranty, which covers major mechanical components. Had Mr XXXXXXXXX decided to buy under these terms, we would have also elected to put a new MOT on the vehicle. Obviously, a garage down south decided the vehicle was fit for 12 months MOT, but with only 4 1/2 months remaining, we would normally prefer to have our MOT inspectors apply a new MOT. This gives us extra peace of mind that we have also inspected the vehicle for safe running, and that an independent source has ratified that. As this vehicle was taken under a trade agreement, this process was not undertaken. Had Mr XXXXXXXXXXX bought from us, in the manner we sell to the general public, he would have had the right to return the vehicle to us for a refund, if he was not happy with it.

Mr XXXXXXXXXXX continued to contact us on the day after delivery, and set an ultimatum of the close of business that day, otherwise he would take further action immediately. This gave the company one hour to respond to his concerns. He wrote,

 

" I will also be contacting trading standards. The BBC watchdog and will also email the BBC to contact Hugh Fearnley Whittingstall. I will also join and post my comments on every Land Rover® forum and Facebook page. I will professionally video all the issues with the landrover and attach to web page forums and Facebook. I will ensure that the video I make and the comments I make are all SEO optimised so that anyone searching will find my feedback."

 

He also added in an email the following day,

 

"I will make sure every one knows how you have ripped me off. I shall be posting 5 or 6 links every day. See you at the small claims court"

 

It is regretful that Mr XXXXXXXXXX elected not to follow our tried and tested Customer Complaints procedure before electing to take to forums with his comments and videos.

 

It seems to me in this case there are three main issues

1) the fact that Mr XXXXXXXXX accepted a trade sale and subsequently denied this despite email evidence

2) whether the vehicle sold was road worthy

3) Mr XXXXXXXXX actions in response to the issue.

 

In answering 1), we have clear evidence that this sale was discounted as a trade sale with no warranty, of which Mr XXXXXXXXXX was completely aware.

 

At point 3) we are disappointed that Mr XXXXXXXXXX gave us one hour to compile a response to his issues before he embarked on a campaign involving defamation of our company and our reputation. Indeed, Mr XXXXXXXXXXX gave us a 4pm deadline to agree a refund, yet the email he sent containing this information contained a link to YouTube, where Mr XXXXXXXXXX had already filed "video evidence". Mr XXXXXXXXX, then, had already proceeded on his smear campaign before we had the opportunity to consider the case in full and compile our response after consultation with our legal team..

 

Mr XXXXXXXXX has, since this point, been true to his word. He has attempted to file complaints on the companies Facebook page, and had his friends do the same. He has filed the video on various websites (YouTube, Landyzone) and has completed reviews on Sitejabber as well as listing on various other sites/posts.

 

So to the video and vehicle assessment. This was carried out at a garage that sells modern vehicles-range rovers etc. I cannot say what their experience is with dealing with 40 year old Series vehicles. At the price Mr XXXXXXXXX payed, he bought a bodily straight, tax exempt Series 3, which was both smartly presented, and in good mechanical order. It had an MOT supplied by the previous keeper, expiring in April 2014.

I have viewed the video, and note the following, in response to the issues raised.

 

Heater motor....the video highlighted a perforation in the heater box, and a seized heater motor. Our workshop manager stated that the motor did work when at the unit. It is not uncommon for motors not to work, or matrices in the heater to leak....so then the previous owner disconnects it....where possible we endeavour to repair heaters as they are well worth having even if they are not too effective. We believe this heater functioned. The small perforation in the mild steel heater casing would only cause a small quantity of air to escape ....the majority of it would find it's way into the cabin. The mechanic who assessed this, highlighted that it was dangerous, as you would not be able to see where you are going.....I wonder then, what all the people do, who drive series 1s with no heater fitted at the factory. I have one such vehicle! It's not dangerous as the mechanic suggests or an MOT failure.

 

Winch

 

The winch worked perfectly on test at the unit. I was shown it working by the former keeper. I'm assuming that as a pin seems to have come away from the engaging dog, that it has worked loose. A simple fix.

 

 

Battery insecure

 

Land Rover batteries are seated in delved cradle. They are deemed secure without the fitment of a battery clamp, and all vehicles submitted for MOT by us, without battery clamps, pass their MOTs. I believe the "specialist mechanic" is wrong in his claims.

 

Brake Box/Bulkhead

 

This vehicle was manufactured in 1973. It has a mild steel bulkhead. Unless a vehicle of this type is nut and bolt restored, it will undoubtedly have seen repair to the bulkhead. The repairs highlighted were all undertaken BEFORE the last MOT. They were deemed safe, and our inspection did not share the view that the pedal box was in any way insecure and the additional patch was seam welded from the back . The brake lights worked perfectly in our unit and on delivery although loose connections on old vehicles can be responsible for sudden failure of lights.

 

 

The small perforation in the bulkhead behind the pedal spring is not, in our opinion, an MOT failure, further compounded by the fact that it gained it's last MOT in that condition. In an ideal world, I would have like to have seen this perforation rectified at our workshop, and I will ensure that a visual inspection of the vulnerable areas of the bulkhead is highlighted on future schedules. This is, however, a simple and cheap fix.

 

Door Corrosion

 

All older Land rovers will suffer corrosion to the mild steel inner frames. Its always a difficult decision to when to replace a whole door, when it's just the frame that has suffered. In some cases, particularly original vehicles, it's better to repair the original door than replace with a new one....original doors always close better than a pattern replacement. In the case of these doors, it was elected to leave the originals in situ, and allow the new owner the opportunity to decide how they would like to approach it. Had Mr XXXXXXXXX asked on the telephone, as many do, we would happily have talked him around the vehicle, candidly, highlighting the good, and not so good. We have no interest in selling vehicles to people by misrepresentation, as we want them to be happy with their purchase. Should Mr XXXXXXXXX wish to replace his door bottoms, they are £48 each. His £800 purchase discount would allow for this.

 

Seat belts

 

The video spends around a third of it's run time on the seat belts. Land Rover® seat belts can be mounted in a variety of positions, not just the factory points. As long as the belts are securely and safely fitted they are satisfactory for Mot purposes. We did not fit the belts. The belts, as fitted, passed the mot. The mechanic, once again, advising that the belts are unsafe, and an mot fail, is advising incorrectly.

 

Painting

 

We have received criticism from Mr XXXXXXXXXX that the vehicle was not the original colour, and that it had been subsequently painted. It is very rare for a Land Rover® to be presented, 40 years down the line, in the original colour. We have just purchased a blue Lightweight, that was Green....and it would have been blue in the forces. Anyone who knows anything about series vehicles, understands that they are often subject to colour changes throughout their life, in the same way that are also subject to engine changes. It's not a valid point.

 

Oil leaks.

 

Every Series land rover in the land will be oily, from front to back. Oil leaks need to be attended to when they become serious. This is highlighted by either active leaks when running, or a considerable pool of oil at rest. This vehicle behaved as any other this age, with misting and dribbles from all the various and vulnerable places. Our Land Rovers® can dribble oil because we fill all the levels unlike many other traders, who may send out a vehicle without topping up levels. In our assessment, the oil leaks were completely in line with expectations on a vehicle of this age and price point. Perhaps the independent mechanic was not experienced enough in vintage Land Rovers® to assess whether a leak is serious or not.

 

Chassis.

 

In the mechanics words "the chassis is solid." It's nice to note that Mr XXXXXXXXX independent mechanic found something complimentary about the vehicle. It's perhaps a shame that he failed to mention the super sweet, low mileage diesel engine, the slick gear change, the light steering, the benefit of tax exemption, the desirability of a Capstan winch, or the fact that this vehicle was driven the length of England just a few weeks before without issue.

 

The video shows two perforations under the front spring hangers, which we know were not present upon sale, as the Schutzing that was done on request from Mr XXXXXXXXX, is applied at this point. It seems that these areas have been weakened and perforated. Had Mr XXXXXXXXX gone through our standard sales procedure, we would have presented this vehicle for MOT at GRB in Coxwold. They would have used their CAT tool to assess the chassis, and if they had managed to perforate the chassis, we would have rectified this and presented the vehicle back for MOT. This happens regularly in hard to reach or hidden places, and that's why a garage like ours prefers to use independent garages for MOTs.

 

 

In short, although the video highlights some areas that may benefit from future improvement and restoration, it, in no way, renders the vehicle unsafe, faulty or unsatisfactory. 40 year old Land Rovers® will always have elements on them that can be improved....customers who wish to have a "like new" vehicle, can enlist us to bespoke build to new standards. We sell vehicles from £4995 to £21,995. Mr XXXXXXXXX bought an unrestored vehicle at the lower end of our price ranges. Despite this, he acquired a desirable unit, with desirable feature, as previously mentioned. The vehicle was deemed roadworthy at last MOT, and our inspection highlighted, that, considering we are dealing with an old, unrestored vehicle, that it was fit for road use. In claiming that a vehicle has some faults, and is therefore not fit for purpose is not entirely fair.....a vintage Land Rover® is fit for trundling around in, tinkering with, popping out to the local pub on a Sunday, or just being shown. They are not new, not modern, and will, by their very nature, have wearing parts. We make it very clear, both on the website, and in the emails we send, that these vehicles are elderly, and will not perform like a newer vehicle. We state,

"All old Land Rovers® will have something that can be improved upon, however good they look..."

 

In summary, we are very disappointed at the manner in which this purchase has been conducted by Mr XXXXXXXXX. He has attempted to deceive the manner in which he purchased this vehicle, has threatened to slander and defame the good name our company has worked hard to achieve, has not allowed us due time or process to consider best steps in resolving the issues raises and has attempted to embellish weaknesses in the vehicle purchased to gain leverage post sale.

 

We firmly believe we are a transparent and honest company, supplying vintage vehicles in the best condition possible at the price point. We have a sound customer base and many happy clients, of which we are very proud.

 

Despite our regret in how Mr XXXXXXXXX has approached concerns he has with his purchase we will continue to strive to amicably resolve the issues and will take the necessary steps in ensuring that all dealings, from BOTH parties, have been conducted, within the confines of English Law.

 

John Brown

Edited by citizenB
formatting

Share this post


Link to post
Share on other sites

This site has Rules, please read them, unlike other sites, if you don't follow the site Rules the Site Team will take action to make sure you do.


Welcome to Consumer Action Group

 

'Challenges are what makes life interesting; overcoming them is what makes life meaningful.'

Joshua J. Marine

 

1) CLAIM BACK ALL PENALTY CHARGES CLICK HERE

2) CLAIM BACK ALL MIS-SOLD PPI CLICK HERE

3) COMPOUNDED CONTRACTUAL INTEREST CLICK HERE

4) REQUEST CCA FROM CREDITOR CLICK HERE

5) OFT- UNENFORCEABLE AGREEMENTS CLICK HERE

6) CAREY V HSBC (2009) CLICK HERE

7) DON'T BE BULLIED BY CREDITORS / DCA's CLICK HERE

8) IN DEBT DON'T PANIC CLICK HERE

9) FULL AND FINAL SETTLEMENT CLICK HERE

10) SALE OF GOODS ACT-EDUCATE YOUR RETAILER CLICK HERE

11) DISTANCE SELLING-EDUCATE YOR RETAILERCLICK HERE

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES [/url]CLICK HERE

14) DOES YOU BANK TREAT YOU FAIRLY BCOBSCLICK HERE

15) EVERYTHING HOUSING CLICK HERE

16) UTILITY BACKBILLING CLICK HERE

17) OFGEM - COMPLAINTSCLICK HERE

18) OFCOM - COMPLAINTS CLICK HERE

DON'T GIVE UP, THIS SITE WILL PROVIDE YOU WITH GUIDANCE AND EMPOWERMENT

 

Don't forget to donate to this site

 

Please let us know how your problem has been resolved, it could help fellow Caggers

Share this post


Link to post
Share on other sites

I'm sorry, but I am with John R Brown on this one.

 

 

You do not buy a car (or anything) and then inspect it. You can't expect a 40 year old car to be perfect.

 

 

Accepting it as Trade to get a substantial discount and then changing your mind isn't on.

 

 

Is the mechanic in the vid authorised to wear a Land Rover logo on his overalls ? Is it a Land Rover franchise or Dealer ?

Share this post


Link to post
Share on other sites

can i just present my compliments as one of the best written responses to a complaint ive seen


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

Share this post


Link to post
Share on other sites

+1 to what conniff said... ANY 40yo vehicle will have faults.

 

 

The only problem John Brown have is that you can't actually sell a car on 'trade' terms to a member of the public. Unless the invoice states 'sold for breaking / scrap purposes only' or something similar then they could have a problem there.

 

 

However IF they have an email from the buyer accepting that it is sold to him on a trade basis that will help.

 

 

But... buying a 40yo car unseen is never going to have a happy ending.

Share this post


Link to post
Share on other sites
I'm sorry, but I am with John R Brown on this one.

 

 

You do not buy a car (or anything) and then inspect it. You can't expect a 40 year old car to be perfect.

 

This is taken from JohnBrown4x4 website Many customers (over 95%) elect to buy their Land Rover® unseen, safe in the knowledge that the company makes fair appraisals of each vehicle.

 

 

Accepting it as Trade to get a substantial discount and then changing your mind isn't on.

 

I did not accept it as a trade purchase. Where is the email evidence to say I except this as a trade purchase ? There is none.No one buys a car with out negotiating on the price.

 

 

Is the mechanic in the vid authorised to wear a Land Rover logo on his overalls ? Is it a Land Rover franchise or Dealer ?

What has that got to do with the post ?

 

+1 to what conniff said... ANY 40yo vehicle will have faults.

 

This is taken from JohnBrown4x4 website Many customers (over 95%) elect to buy their Land Rover® unseen, safe in the knowledge that the company makes fair appraisals of each vehicle.

 

The only problem John Brown have is that you can't actually sell a car on 'trade' terms to a member of the public. Unless the invoice states 'sold for breaking / scrap purposes only' or something similar then they could have a problem there.

 

 

However IF they have an email from the buyer accepting that it is sold to him on a trade basis that will help.

 

They do not have any email from me excepting those terms. They emailed me a invoice with trade written on it however this does not apply as I am not a motor trader.

 

 

But... buying a 40yo car unseen is never going to have a happy ending.

Share this post


Link to post
Share on other sites
can i just present my compliments as one of the best written responses to a complaint ive seen

 

+1

 

I agree with you totally, as the response was very clear & concise!

 

I also agree with the other CAGgers regarding buying a 40 year old vehicle.

 

I would of thought at that age, it would have its quirks & issues, that would need seeing too along with TLC!


I don't suffer from insanity, I enjoy every single minute of it!!

Share this post


Link to post
Share on other sites

+ 1 in support of John Brown here. It's ones word against anothers and on balance given the succinct nature of the response, plus what I know of John Browns I would allege that the OP is crying foul because the car is not concuors condition and it won't be for the price he paid. Add another 10K to it if he wanted that. Further, to buy an old Land Rover Series without a full inspection is positively foolhardy. I notice that the OP is now suggesting an RAC/AA inspection. Perhaps this should have been done before buying the Landy.

 

 

In relation to the trade price/agreement, JB's must have something as you note they have consulted their lawyers.

 

 

Like Conniff, I'd be very interested to know who this supposed specialist is.

Share this post


Link to post
Share on other sites
I'm sorry, but I am with John R Brown on this one.

 

 

You do not buy a car (or anything) and then inspect it. You can't expect a 40 year old car to be perfect.

 

 

Accepting it as Trade to get a substantial discount and then changing your mind isn't on.

 

 

Is the mechanic in the vid authorised to wear a Land Rover logo on his overalls ? Is it a Land Rover franchise or Dealer ?

 

+1 to what conniff said... ANY 40yo vehicle will have faults.

 

 

The only problem John Brown have is that you can't actually sell a car on 'trade' terms to a member of the public. Unless the invoice states 'sold for breaking / scrap purposes only' or something similar then they could have a problem there.

 

 

However IF they have an email from the buyer accepting that it is sold to him on a trade basis that will help.

 

 

But... buying a 40yo car unseen is never going to have a happy ending.

 

+1

 

I agree with you totally, as the response was very clear & concise!

 

I also agree with the other CAGgers regarding buying a 40 year old vehicle.

 

I would of thought at that age, it would have its quirks & issues, that would need seeing too along with TLC!

 

Sure a car of this age would have quirks how ever it was delivered in an un roadworthy state that is the issue.

Share this post


Link to post
Share on other sites
Sure a car of this age would have quirks how ever it was delivered in an un roadworthy state that is the issue.

 

 

Now that's a matter of opinion and your supposed specialist hasn't done you many favours with some of his comments. Easily challenged and some of them are just down right wrong! Who is this specialist?

Share this post


Link to post
Share on other sites

Wow, that response from JohnBrown is one of the best I've ever seen on here.

 

 

In fact, it was so good, if I ever wanted to buy a LR (unlikely) I'd by it from JohnBrown 4x4

 

Customers........................eh.

So glad I'm not customer facing any more.

 

'This video is private' is not very helpful is it? Me thinks someone's got cold feet!!

 

...................If you want peace, prepare for war................

 

Nice

 

H


40 years at the pointy end of the motor trade. :eek:

Share this post


Link to post
Share on other sites

LOL....It is rather good isn't it. Shame you couldn't see the video Hammy...the bloke was a natural actor!! Obviously knows little about Land Rovers and structural integrity for example and his comments on welding just beggar belief in my opinion. Should have been a dress maker!!

Share this post


Link to post
Share on other sites

As a former LR owner, (Series 1), the only comments I will make are....."Forty years old, you didn't have it inspected first, and you paid HOW much?"

 

I would seriously question your attitude towards vintage vehicles, they deserve TLC, and their owners need to realise that they are custodians of some of our finest heritage.

 

Sam


All of these are on behalf of a friend.. Cabot - [There's no CCA!]

CapQuest - [There's no CCA!]

Barclays - Zinc, [There's no CCA!]

Robinson Way - Written off!

NatWest - Written off!

Share this post


Link to post
Share on other sites

You are obviously very stupid, you didn't examine, or get anyone else to examine, a 40 year old piece of machinery and paid by bankers draft.

 

 

This so called 'independent expert' that you will not name doesn't exactly fill you with confidence or you wouldn't be calling in, or saying your calling in, the RAC or AA.

 

 

I see you have made the video private, is that so we can't take it to the local club and all have a jolly good laugh.

 

 

If I was Brown, I would be booking an appointment with a solicitor about all the slanderous comments you have made.

Share this post


Link to post
Share on other sites
I tracked down the previous previous owner to ask about the lack of milage and MOT's

he confirmed the millage was about 20k out as the speedo had not worked for a number of years.

 

 

Do you have proof of that? you will need it if you are intending to take this to court and also the qualification of your 'so called' expert', the one you won't name.

Share this post


Link to post
Share on other sites

Thank you for your post for your information

 

 

JohnBrown4x4 are aware of the garage I made that information public.

 

 

In fact in their response it even mentions the garage in my original post

 

 

I also state I will be getting the RAC to look at the LR as there integrity can not be questioned.

 

I have not made any slanderous comments my comments are fact.

 

 

The fact is that the description given does not match the LR.

 

As for not going to see the LR the dealers own website states most of our customers buy from us unseen !

Share this post


Link to post
Share on other sites

I did read what you said, after you have had this super specialist look at it, you are now going to get the RAC or AA. So that means you have no confidence in your movie star.

getting the RAC to look at the LR as there integrity can not be questioned.
So you don't believe what you were told by your specialist, his exam has no integrity.

Share this post


Link to post
Share on other sites

can i have a copy of the video

 

1) id love to see what he says on the welding - ive just spent 4 weeks welding a 4x4

2) i get paid for videos on you tube so if its good comedy id love to post it


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

Share this post


Link to post
Share on other sites
I did read what you said, after you have had this super specialist look at it, you are now going to get the RAC or AA. So that means you have no confidence in your movie star.

So you don't believe what you were told by your specialist, his exam has no integrity.

 

If thats what you want to think so be it.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...