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    • I received PCN's from TFL and Southwark. 08/06/19   I spoke with Southwark regarding PCN's and thought it was sorted.   Didn't hear anything back until 17/01/20 when my car was taken by Marston EA.   TFL & Marston say they sent letters but have no proof.   I emailed TFL (19th June) through their online portal and again, via email on (14th Nov 2019) < the email on 14th has been viewed 17 times but no reply.   (so I have proof of contact, they don't) I asked them if they send via recoded delivery/signed for but they do not.   When my car was taken, I received a call from a friend saying it's on the back of a truck, outside his house (which is round the block from mine).   I ran round there and the EA was aggressive, shouted at me and refused to show ID/why he had taken my car.   I complained to Marston who denied it but sent me some of the footage.   I complained again through resolver.co.uk and Marston lied again.   Then I sent ALL my info and evidence etc.   They then took a few weeks and called me saying sorry and taking full responsibly for their EA's aggressive behaviour etc.   TFL are still refusing to comment.   Marston offered me £250 as a goodwill payment but obviously the pain and trauma causes - that doesn't cover it.   The police were called when they took my car cause I was so distressed and having a panic attack etc.   I've requested the phone call recording where they accepted guilt and that they had handled everything badly, including lying about the video on Resovler.   I feel like Marston know they've done wrong, but TFL still aren't in the know. (to my knowledge)   Also, I requested info from TFL via whatdotheyknow.com and TFL did a data protection breach by uploading my full details including address etc. to a public forum (and I didn't even ask anything specific about my case) so I feel like they did this out of spite/anger.   the www.whatdotheyknow.com team reprimanded them for this and advised me to complain.   I also paid £800+ to retrieve my vehicle and I have completed the OOT which was denied. I tried to take it to court but when I tried to do the 'low income' thing but they wanted bank statements which I couldn't get... then corona happened.   I've downloaded/uploaded the ZIP file from Resolver convos.   Basically; regarding the footage: my initial message to them, I made myself seem unaware and 'stupid' so they wrote a generic reply telling me that 'the footage is fine and the EA did nothing wrong' so they can't uphold my complaint, then once they sent that; I sent them the CIVEA rulebook and timestamps in the video to show that they were in the wrong and had further lied in their official response (which must be illegal) so when they received the in-depth response, I think they got scared, went away for a couple weeks and tried to get the nice sounding woman to call me up, say sorry and be really nice then offer me a measly £250. She also tried to rush me into agreeing.   
    • No it was about under by a couple grand.    Cheers
    • yes. Did you earn over £12,500  with that employer during the year?
    • No it was 1250L I guess that's the tax allowance limit code?    Cheers
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sniper101

Caught using sister's discounted oyster card

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Help Please,

 

Was caught on 3rd of October with my sister in law discounted oyster card , at the time i didn't know it was discounted card. she wasn't using it anymore cause they issued her freedom bus pass.

The day i borrowed the card, i couldn't find my card which is discounted as well from the job center so i had to borrow. when i explained to the inspector he didn't believe me and took my details anyway. 4 weeks later i received a letter to explain what happen and replied with sincere apology followed the explanation and told them that am unemployed. Today i received a letter to appear in court 2 months from today.

 

I have 3 options

 

1.Guilty - Don't attend the court

2. Guilty - Attend the court

3. Not Guilty - Intend to call witness

 

What should i do? Do i need legal representation?

Will i get criminal record for this?

Do i call tfl or write to them to settle the case?

 

Any advice and information is appreciated.

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Hi sniper101

 

Welcome to CAG

 

Firstly calm down. Even though you have your own discounted card, it doesn't entitle you to use your sisters card. You could get a Criminal Record but at the moment you need to try and get an out of court settlement. You need to write to TFL again.

 

How many times did you use your sisters discounted card? You don't need legal representation at the moment.

 

Also you need go to your local underground station and obtain a print out of your travel history. You need that to prove that you have a history of payment to TFL and this is an isolated incident. This is very important.

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Hi sniper101

 

Welcome to CAG

 

Firstly calm down. Even though you have your own discounted card, it doesn't entitle you to use your sisters card. You could get a Criminal Record but at the moment you need to try and get an out of court settlement. You need to write to TFL again.

 

How many times did you use your sisters discounted card? You don't need legal representation at the moment.

 

Also you need go to your local station and obtain a print out of your travel history. You need that to prove that you have a histroy of payment to TFL and this is an isolated incident. This is very important.

 

Use it once. unlucky i guess

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Also very important, can you get your Oyster Card (Discounted) transport history with payments?

 

This again is very important.

Use it once. unlucky i guess

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Also very important, can you get your Oyster Card (Discounted) transport history with payments?

 

This again is very important.

 

That won't be hard to get. Thanks for the advice

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Get hold of that, then we can advise you on writing a letter with your mitigating circumstances.

 

That won't be hard to get. Thanks for the advice

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Get hold of that, then we can advise you on writing a letter with your mitigating circumstances.

 

I got the history of my oyster card printed out...also have few receipts.

Any ideas on mitigating circumstances for tfl or the court?

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Hi sniper101

 

You can now consider writing to the company as you have the reference number, in your letter quote the Ref Number on the letter. An example of a letter can be found in post no.18 in the link below. Amend it accordingly so you quote the correct railway regulation in the letter and that applies to your case, that will be stated in the letter you received from TFL. Don't copy the letter.link3.gifYour letter needs to have more substance and be personalized to your particular case. Convey that you regret your actions and are apologetic as you do in your initial post. Also send photocopies of your previous season ticket purchases as proof that you pay and abide by railway regulations, this is very important. Also any other mitigating cirumstances, i.e. that you are unemployed. Post the letter up on this thread before you send it off for input.

 

Send it Recorded Delivery.

 

http://www.consumeractiongroup.c o.uk...ly-travel-card

 

 

I got the history of my oyster card printed out...also have few receipts.

Any ideas on mitigating circumstances for tfl or the court?

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