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Halifax71

TSB Email address?

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Hi - does anyone have one?

 

 

I'm in a bit of an unusual situation.

 

 

I need to speak to TSB on behalf on a family member (iro his mortgage) - urgently,

but for the last month I've been waiting for them to send a consent form out - to the family members house.

 

 

Appreciate the need for that, no problem

- I can get the consent approved pretty quickly.

 

 

However, as it stands: It hasn't been received

- i've chased 5 times It cannot be emailed apparently

- It's a blank form It cannot be downloaded A letter of consent will not suffice

- It has to be this specific form The form is different to the ones available at the local branch so I can't go and get one.

 

 

When I spoke to them this morning they:

Can't confirm whether or not one has been sent previously - despite it being a blank form,.

 

 

Wont confirm whether or not they will or will not send out another blank form in the post.

 

 

This is absolutely pathetic - I'm not daft, appreciate the need for consent but they're being obstructive.

 

 

Thanks in advance.

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Hi Halifax

 

https://forms.tsb.co.uk/online_forms/contact_us/email/enquiry/form.asp

 

If your still not getting anywhere, write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do:-

 

Dr Paul Pester

CEO

TSB Bank

Paul.Pester@tsb.co.uk


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Thanks Rebel - was hoping for a physical email like Paul's - i'll try the form though and if not joy i'll email the CEO and copy in the Ombudsman. Thanks again.

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