so called refurbished HP Envy from PC world

[Cookerunit]

I have just taken delivery of a so called refurbished HP Envy from PC world . Guess what? YES its faulty .

 

 

A rather obvious fault no sound at all .

 

 

I emailed them no response

 

 

then I phoned them a long wait to no avail

 

 

I then phoned the sales dept and pretended to buy something.

 

 

Instant answer ( no surprise there) they put me thro to the relevant department

after a very long wait they said they would collect it for repair turnaround 7 working days .

 

 

There is no way I was having a refurbished PC repaired

 

 

I was passed on to the Helpline another long wait I asked them to phone me back .

 

 

Up to now no phone call .

 

 

Its going back and as I promised I would leave a tale my experiences on as many websites as possible.

 

 

DO NOT BUY A REFURBISHED PC FROM PC WORLD.

 

 

I hope I have made myself clear.

 

 

Saved nothing loads of lost time followed by a terrible customer service.

 

 

I feel I have been lied to and cheated.

 

 

In fact I have. BE WARNED They are liars.

[dx100uk]

own thread created

 

 

dx

[*RainbowTears*]

Why don't you go into a PC World store & ask to speak to a Manager. As by ringing & emailing them all you get is what I call "non answers from unknown sources".

 

So I would take the HP Envy with you so you can show what the issue is & tell him your not happy & that you want him to help you sort this out.

 

If you get no joy.

 

Then contact PC World Head Office.

 

Maylands Avenue,

Hemel Hempstead,

HP2 7TG,

 

And/Or Email DSG (covers all Companies inc PC World) CEO.

 

[email protected]

 

I hope you get this sorted.

 

Good luck!

[rebel11]

Hi cookerunit

 

Welcome to CAG

 

How did you order? How did you pay? Credit Card / Debit Card?

[JoeyJoeC]

I would defiantly go back to the store. They can't ignore you there.

[labrat]

hi just a quick one

 

apparently there is something becoming a bit of a known issue on some of these laptops

try removing windows update KB2962407

 

(windows 8)

windows key + w

type update

click view installed updates

if that ones in there right click it and uninstal

 

i have heard something on this and will have to check if that doesnt work

[Cookerunit]

Hi

 

 

Thanks Its actually a desktop. When I take the audio cord off the motherboard and reconnect it then reboot the sound works for a while sometimes I get a horrible screeching sound . Then when I reboot again no sound it works for a while then goes off . Its stopped all together now. I've have no reply from HP customer care after trying for 3 days ( the name itself is a joke) To get thro to PC world I pretended to buy a HP envy they told me they are refurbed by HP then they said they were out of stock when I told them I was not having a it repaired and wanted it replaced they claimed they had no stock. I had just put two of them in my pretend sales basket. The story then changed again and they admitted they had stock , they now tell me they will replace it. I'm not confident. at all. They have shown themselves to put it mildly as a bunch of liars. . Ill keep this thread going and see what happens. One thing is certain with PC WORLD if you cant get thro with a problem phone the sales line they will answer right away. Thanks for your help.....

[rebel11]

How did you order? How did you pay? Credit Card / Debit Card?

[Cookerunit]

AS its refurbished the stores don't deal with it so I am lead to believe. Any way its only a week since I bought it why should I be calling round stores to solve a clumsy problem like this . If they were committed at all to customer care it should be sorted after one phone call. The don't give a damn. I phoned again and pretended to buy one and someone I hope is sorting it out now I had to lie and pretend I was buying one. I should not have to stoop to these depths They then put me thro to the right department. Its being replaced not fixed I hope . All this hassle It wasn't cheap enough for that Thanks for your help .. I will be writing to head office . The problem probably start at the top. I'll get no joy .. I just want what I paid for. Who is the name on the email. I may forward him my emails to customer care.

[labrat]

Hi

 

 

Thanks Its actually a desktop. When I take the audio cord off the motherboard and reconnect it then reboot the sound works for a while sometimes I get a horrible screeching sound . Then when I reboot again no sound it works for a while then goes off . Its stopped all together now. I've have no reply from HP customer care after trying for 3 days ( the name itself is a joke) To get thro to PC world I pretended to buy a HP envy they told me they are refurbed by HP then they said they were out of stock when I told them I was not having a it repaired and wanted it replaced they claimed they had no stock. I had just put two of them in my pretend sales basket. The story then changed again and they admitted they had stock , they now tell me they will replace it. I'm not confident. at all. They have shown themselves to put it mildly as a bunch of liars. . Ill keep this thread going and see what happens. One thing is certain with PC WORLD if you cant get thro with a problem phone the sales line they will answer right away. Thanks for your help.....

 

Sorry forgot they did the envy desktops as well as laptops

 

not heard of any issues with the envy desktops, the only similar thing ive heard of is the touchsmarts having crackling and popping noises on sound and thats down to wifi driver errors

 

good luck with it