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    • pop up on the MCOL website detailed on the claimform. .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked.  click thru to the end  confirm and exit MCOL.  get a CPR 31:14 request running to the solicitors [if one is not listed send to the claimant] no need to sign anything . you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count]   ……………...   lots of vcs berekeley claimform threads here use our search top right.   get reading up.    
    • Yes, The Motor Ombudsman. To be honest, I don't know a huge amount about how exactly they operate. It was just the route I was recommended. I've been in touch with one of their board of directors to get more answers about my case, and it was exactly what I'd feared, so am trying to investigate as much as possible myself to find out exactly who can be held financially accountable to either provide them with those details and/or know who to take to court.   Whole story is quite long, but essentially I purchased the vehicle back in January 2018. Within a week faults became apparent - faults that they knew about but said it was just a 'dash light malfunction' and it would be fixed before they handed it over.   Took it back to them to fix once I realised I couldn't drive it in that condition. They had it for a week or two despite calling me a couple times to say it was ready to pick up. Finally got it back and had the same gearbox issues but even worse. Took the car to another garage who estimated damages to be £2500+, so took the car back and requested refund. That kicked off the whole process and of course they denied refund saying I should go through their 'warranty program', which wouldn't cover it all anyways.    I then took it to TMO, who then decided I needed to get another opinion so we went straight to a VW specialist as the car was VW - they estimated min £3000. Resubmitted that to TMO and it's been ongoing.    Received a final decision on 01 Feb 2019 in my favour granting full refund, but I have had no contact or update since then, despite attempting to call and email numerous times.   I've brought my case to the attention of two MPs, however imagine they are extremely busy at the moment given the current climate.   I have then called Citizen's Advice to find out what further steps I can take, and they've recommended small claims court.   I wanted to get all the information from TMO first before I consider/start going down this route so I've reached out via LinkedIn to some of the board of directors for TMO which has been successful and I've actually received an update, although it's what I feared and expected. That said, he assured me they would be meeting about it today to investigate further who can be held accountable/whether they're still trading, etc. I can't trust a speedy investigation given it's been 28 months already so I'm now trying to look into it to find more information.   I gather the parent and registered company is under Crown Motors Direct Limited, which might be owned by Ahmed Al-Waheeb and/or Nadjeem Kheloufi. They do still look to be actively trading locally under Chobham Central Garage. I've been in touch enquiring about a car and asked for Nadjeem, who they said I must mean 'Nathan'.    On companycheck it reckons the below, this is the company linked to director Ahmed Al-Waheeb. Not sure how reliable that information is.   Another interesting link is https://beta.companieshouse.gov.uk/company/09967993/filing-history - confirmation statement was made on 31 Jan 2020, and 17 Jan director Ahmed changed his DOB and address.
    • Getting to the point of my post, I took an Egg loan for £4000 in February 2001, paid it for 7 months before becoming unemployed and defaulting on the loan. Much happened at this time and I ended up moving a lot as well as being technically homeless.   I finally got settled and entered into an IVA with Eversheds for £5.00 per month in June 2005 and have since been making payments.   My issue is that having paid over £2,900 the balance is still in the region of £3,147.86!   I DSAR'd Egg back in 2011 and have the information in the attached PDF. According, to their own information they defaulted me 29/04/02 when the balance was £3,697.39 and marked non-acrr. The balance remained the same, or at least no changes shown until 20/11/02 when a £60 "Waive Fee" and £226.04 "Bad Debt Charge Off" fee increasing the balance to £3,983.43   Next change is when the loan account is sold to Arrow and the balance becomes £4,859.43!   Opinions and advice very welcome!   PDF Doc via Google Drive https://drive.google.com/file/d/1b39Rq3YZm7CdXDl8p_tITqf5aR5fckVp/view?usp=sharing        
    • agreed, you need a wills and probate experienced lawyer, don't try and do it using a self serve will kit, they're not much use at all.
    • When you say TMO, I suppose that you are referring to The Motoring Ombudsman. I don't know very much about them and I don't know whether their decisions can be enforced directly in the County Court. I will have a look. Meanwhile, please can you tell us the whole story of what has happened and the value of this problem. Even with small claims – you can win but you can still have difficulty enforcing the judgement and that could well be the case here. Do they have a premises? Do they have vehicles there? I'm asking this question is because I'm trying to find out if they have assets against which a judgement could be enforced – and I mean assets which wouldn't simply disappear
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nwmiller80

Poor Quality Paintwork on Volkswagen Golf

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Hi All

 

I wanted to get some feedback from people as i feel like i want to take action against Volkswagen. My mum purchased an ex demo car from Shepherds Volkswagen in Bishops Stortford (now managed by the Vindis franchise). It came with a three your warranty and the car has literally just passed it's warranty by about eight months.

 

In the last few months the car paintwork is bubbling. Back panels, side panels, roof etc. VW have acknowledged this is a problem and offered to contribute half of the repair bill. They have also acknowledged through their dealers that "something was done to the car" (ie it was resprayed) before they sold it to my mum. They have even offered to discount a new car in acknowledgement that it is poorly done.

 

My question is that if the work is that poor and job was done by a dealer then surely they should put this right fully?

 

Who buys a car where the paint bubbles, fractures and peels away within four years? No one!

 

And why do people buy Volkwwagens - because they are allegedly well built and manufactured.

 

I've done a lot of reading online and this seems to be a known poor quality area for VW.

 

I am so angry that my mum has purchased a car from a reputable manufacturer, thinking it will last her and now they know it's a problem, only want to cover half of it.

 

Please can you let me know any thoughts on how i can get this sorted or take it further.

 

Nick

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Nick,

 

Can you clarify; you say that the car has been resprayed, was this by the VW or the garage?


It is easier to enter a rich man than for a camel to pass a needle

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Hi nwmiller80

 

Welcome to CAG

 

How was the car paid for? Credit Card, finance etc

 

That's clearly an inherent fault with the car which pre-dated your mum's purchase of the car.

 

The dealer knew the work had been carried out.

 

Have a read of the following Guidance for Dealers:-

 

http://www.norfolk.gov.uk/view/NCC094699

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Is it possible to post some pics of the paintwork to determine what is wrong.

About 5 years ago at one of VW's factories/transport compounds they suffered a prolonged hail storm which damaged the paint on hundreds of cars, some actually being written off from memory. Wouldn't mind betting this might be one of the ones that needed repairing.

If you can get the build date this might explain it. VW will play hard ball but can and will keel over if you know how to play it. Service record needs to be up to date as well preferably with VW.

When you initially deal with VW, you don't actually talk to VW but a screening co.

You should write to the head honcho Martin Winterkorn in Wolfsburg. You can get his e mail from VW's annual report in Germany. It lists all the directors emails.

Goofle Volkswagen AG and you'll find it there.

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Vw paint is guaranteed 12 years against perforation, but only 3 against rust and other defects.

As suggested, go to the top and most likely you will get the car resprayed for free.

Anyway, the vw dealer should have told yourmum that the car had been resprayed, so they're equally at fault.

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Nick,

 

Can you clarify; you say that the car has been resprayed, was this by the VW or the garage?

 

The car was purchased from shepherds in bishops stortford with a full warranty and 11k miles on the clock. We didn't know it had been re sprayed until the damage started to occur recently and the paintwork was assessed. Because the problem is occurring all over the car we know the whole car has been done. Shepherds vw in bishop stortford sold IT knowing this.

 

Is there anything we can do?

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i can't post images as i am a new user....

 

Can you try

 

 

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Edited by rebel11
Email address edited.

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No cars at that link. It also shows what I assume is your real name, are you ok with that ??

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Any news on this?

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