Jump to content


  • Tweets

  • Posts

    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Faulty gas prepayment meters overcharge customers


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3334 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

More than a million pre-payment gas customers have been overcharged because their meters are faulty, the industry has admitted.

 

 

About 1.5 million meters have not been working properly since they were installed, some as long ago as 2007.

 

 

The affected meters were set up incorrectly, meaning they miscalculate the price of gas and overcharge customers.

 

 

Energy suppliers are contacting customers with the faulty meter settings to arrange a refund

 

 

http://www.bbc.co.uk/news/business-30214471

Link to post
Share on other sites

I wonder how will it affect people if they have switched suppliers during this time?

 

Now that's a question I would have asked if you had not. We swapped supplier about 15 months ago, so this is our 2nd winter with the current lot and I really hope that someone at npower will sort out automatic refunds for people who were with them before, mainly because our reason for leaving was their appalling customer service !

 

I wonder why it's an average of £6.50 for each winter period - why just winter? We use gas all year round.

Be good to those who give you advice that helps - click the star to give them your thanks by way of a reputation credit.

 

Link to post
Share on other sites

I am also in the situation where I have changed suppliers and no longer have a pre-payment meter... For those in the same boat, there is some more information from specific suppliers on this MSE page:

http://www.moneysavingexpert.com/news/utilities/2014/11/up-to-15-million-prepaid-gas-customers-overcharged

 

The telegraph article identified that the meters were supplied by Landis+Gyr, although the exact model is not detailed:

http://www.telegraph.co.uk/news/shopping-and-consumer-news/11255779/Energy-UK-admits-up-to-1.5-million-households-have-been-over-charged-on-their-gas-meters.html

 

The photo at the top of the article does seem to depict a Landis+Gyr meter by Brittish Gas and, anecdotally, this is similar to the meter I had fitted some time after 2007 - I have no idea if my meter was Landis+Gyr or affected though.

 

Hope that may help some folk. :)

 

J

Link to post
Share on other sites

How do you know if your meter is faulty then? You just have to wait for someone to contact you? I've just moved into a 2 bedroom detached house where the gas is used for heating and hot water. I can only afford to have the heating on for 2 hours in the morning and 2 hours in the evening despite us being at home all day as we are unemployed. It's costing me £91 a month to heat the house. I can't believe this is right?

Link to post
Share on other sites

How do you know if your meter is faulty then? You just have to wait for someone to contact you? I've just moved into a 2 bedroom detached house where the gas is used for heating and hot water. I can only afford to have the heating on for 2 hours in the morning and 2 hours in the evening despite us being at home all day as we are unemployed. It's costing me £91 a month to heat the house. I can't believe this is right?

 

Mine was that high. We used it a couple of hours here and there. We had to stop using it as the cost was £100+ a month but then the damp started to settle in and we had to move out.

 

We used electric heaters to heat only the rooms we were in, in the end. Worked out cheaper this way.

Link to post
Share on other sites

Mine was that high. We used it a couple of hours here and there. We had to stop using it as the cost was £100+ a month but then the damp started to settle in and we had to move out.

 

We used electric heaters to heat only the rooms we were in, in the end. Worked out cheaper this way.

 

 

Thanks Joey...it's a ridiculous amount isn't it? Will probably invest in new heaters :mad2:

Link to post
Share on other sites

I was with British Gas before I moved address over a year ago. I was putting £45 per week in the gas meter in the winter months and I did find that we were paying far more than some other people we knew who were also on prepayment meters. I wonder if the refunds will be made to previous customers at a previous address and if so that means that we can't sit back and wait for them to get in touch to let us know if we are due a refund as they won't have our forwarding address

Link to post
Share on other sites

I just like how resource-controlling equipment always "faulty" to your detriment, never to your benefit, outside of human error the computer won't accidently put money into your account. :-)

 

I believe the error is that the machines go back to the original highest tariff once it's "reset". This reset can happen when the power is cut outside the house during blackouts for example.

Link to post
Share on other sites

I just like how resource-controlling equipment always "faulty" to your detriment, never to your benefit, outside of human error the computer won't accidently put money into your account. :-)

 

I believe the error is that the machines go back to the original highest tariff once it's "reset". This reset can happen when the power is cut outside the house during blackouts for example.

 

If it was faulty to your benefit then they would be right on that in an instant and slapping you with the costs.

Link to post
Share on other sites

  • 2 weeks later...

I have just got £34 back from Utility warehouse. I was wondering about the time period when I was with British Gas - will make a call today to see what thye say

If you can keep you head when all of those around you are losing theirs try parking your helicopter somewhere else

 

 

The PPI Saga

Link to post
Share on other sites

Hi guys, I'm a bit confused and would like some clarification please.

I'm on a gas prepayment meter and have been for the past 8 years.

Who pays for the meter to be checked?

If energy company pays for it and they find no fault, do I have to reimburse them?

Is there any tell tale sign to look out for to suspect a faulty meter?

Our bill has always been a bit on the high side compared with our previous home but we put it down to higher cost of gas.

Thanks

Link to post
Share on other sites

  • 1 month later...

Hi,

 

Sorry to drag an old thread up but

 

 

I have always had a pre-pay meter,

always with BG and

 

 

I got a letter to take to any Pay Point to redeem a cash payment for £62.

 

The strange thing is they say this is how much they calculate that I will be over paying between now and June when the fault will be fixed,

six months to fix a problem is pretty poor considering they can change the price increases at the drop of a hat.

 

There is no explanation how long this problem has been going on since,

only that my meter was set to the wrong Calorific Value(CV) which apparently works out

how much gas you use and converts it to £'s.

 

 

A bit more detail would have been nice from them, at least informing people what date the meter was set up wrong.

Link to post
Share on other sites

It should say that on the letter, or somewhere in the paperwork. Scan the letter on here so we can have a check.

 

Hi new-me2010,

Here is the letter we received, no dates and certainly no paperwork, just one paragraph that they refer to, which I have highlighted in red, which explains the problem. I particularly like the way they have worked out how much I am 'likely' to overspend over the next 6 months.

I think I'll have to write to them for further information :)

 

[ATTACH=CONFIG]55735[/ATTACH]

 

Thanks.

Link to post
Share on other sites

Hi Odds,

 

I got one of those letters.

I read the article on bbc website and then contacted British Gas in January after 3 requests they got back to me and stated that if my meter was one of those identifeid as faulty i would be notified by end of January.

 

Only difference between your letter and mine is the am outn .. I got a very transparent £88.00.

 

Now whether its a refund i am not sure as the letter states its covering a future period -- Jan to Jun.

 

So I am curious that if they choose to use the word refund -- where is the detail.

 

 

I am going to request further information fromthem and i am really surprised that they have not provided any detail -

 

It could be quite possible they choose randomly some numbers to include in the voucher and hoped for the best.

 

 

My prepaid meter been installed since 2008 so I would like to learn how long the fault has been present, how they calculated the estimate for jan to jun and how does that relate to the previous.

 

Can we keep in touch and share progress and outcome.

 

Love to know whether they will provide a convincing explanation.

 

BTW - i checked the CV value which reads 39.900 --- what should it be any ideas?? and how do you check history of the cV value ?

 

 

I am going to prepare some further questions to forward them.

 

Ill post before I submit if you are unable to get in touch .

Link to post
Share on other sites

Hi poorandalone,

 

I agree with you completely about the vagueness of it all.

They also say they will send a message to the meter to correct it. Is\should that really going to take six months ?, after all when the price goes up the increase is implemented straightaway.

I too will be contacting them for a much fuller explanation of all the points you raised.

 

Thanks

Link to post
Share on other sites

Hi Odds

 

by the way how did you initiate contact with them?

 

I pursued the matter on their email to customer services and it took three times repeating the same query before i got an reply even though it stated 3 day turn around for replies.

 

I wonder if any of the consumer programs would be interested in determining why the process of calculation is not transparent.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...