lowell/bw - Claimform - VODAFONE DEBT - NOT MINE - poss fraud*** Claim Discontinued***

[CJ1984]

This thread is for my daughter.

 

 

She has received a court claim from BW Legal on behalf of Lowell Portfolio regarding a Vodafone debt.

 

 

This is not her debt. She has never had a contract phone with any mobile company so I am assuming this is ID fraud.

 

The court claim should be here

 

Thanks in advance.

 

Silverfox1961

 

[ATTACH=CONFIG]54789[/ATTACH]

[BankFodder]

Has she received notice as they say in the claim form? How did she respond?

 

I think that she should send an SAR to VF immediately in order to discover more about it.

 

In the mean time she should acknowledge and then within the 28 day time frame defend the claim:

The claim is denied

The claimant has made an error because the defendant has never had any mobile phone contract with the claimant.

 

We con consider whether there is any basis to make a counterclaim when we know more about it and how it has affected her.

 

It certainly seems that it is another of Vodafone's Data Protection cockups.

[unclebulgaria67]

Can the Vodafone site rep help ? If they are given the reference number for the contract, they can see who it relates to and find out how it was taken out.

[CJ1984]

I had no letters about this.

Had a phone call and said that I never had a contract out don't answer 0800 etc numbers if can help it.

No idea when this was done.

about 4/5 years back my purse was stolen with my ID and signature inside as had paper work in there.

People have before used my ID before to get things.

Any help please as feeling very worried and scared at mo.

[unclebulgaria67]

CAG has a Vodafone site rep who may be able to help resolve this for you.

 

"If you'd like any help from me, email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line.

 

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

 

Kind regards,

 

Lee

 

Social Media Comms

 

vodafone UK "

[silverfox1961]

I have sent Lee a PM but it can do no harm to follow the link and see if there is more they can do.

 

Once I have sorted out the claim document again, I will repost it. Bear with me. I am a muppet

[CJ1984]

Only thing that was on thee was #8813631.

Nothing else.

Thanks for this.

[silverfox1961]

Lee should be able to find you from that number.

 

When we were speaking earlier, you said you couldn't get on to the MCOL site. The password is on the first page on the right about two thirds down. Try that.

 

You will then be defending all then use the info Bankfodder posted above in post 2

 

The claim is denied

The claimant has made an error because the defendant has never had any mobile phone contract with the claimant.

[CJ1984]

I found it.

Do I just say defending on the site.

I have never done this before and have no idea sorry

[silverfox1961]

I found it.

Do I just say defending on the site.

I have never done this before and have no idea sorry

 

I have never used it either so just log on and see what comes up.

[CJ1984]

Just did the claim number and password 5 times not working

[CJ1984]

Sorted it.

Start defence.

[silverfox1961]

so, you have logged in using the username and pass word you set up earlier and then tried to input the claim number and password? Did you do it in lower case or upper case or a mixture of both?

 

I think you need to input it as seen

[silverfox1961]

Claim acknowledged and simple defence stated.

 

What does she do now re cpr requests

[Lee Vodafone Company Rep]

Hi CJ1984,

 

Thanks for making me aware of this.

 

I've just replied to silverfox's PM and asked that you email me via the form here and quote the code WRT135 - CAG Forum in the subject line.

 

Once I've got it, I'll get back to you as soon as I can.

 

Also, as the link in unclebulgaria's post doesn't go to the right form, I've asked the Site Team to amend it.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

Edited December 11, 2014 by Lee Vodafone Company Rep
Correcting link

[unclebulgaria67]

Your link after the word form does not work. Think Vodafone have changed their internet pages.

[citizenB]

Lee, I have changed the link as requested - but there is a message advising that "there are a few tweaks being made and VF will be back soon"

[Lee Vodafone Company Rep]

Your link after the word form does not work. Think Vodafone have changed their internet pages.

 

Not sure what happened there unclebulgaria, but I've corrected it now.

 

Lee, I have changed the link as requested - but there is a message advising that "there are a few tweaks being made and VF will be back soon"

 

Thanks for amending the other link citizenB.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[CJ1984]

Send email to Lee just in case don't get it.

I am free 6 today tomorrow 2.30-7.30.

Thank you.

[silverfox1961]

Send email to Lee just in case don't get it.

I am free 6 today tomorrow 2.30-7.30.

Thank you.

 

Did you follow the new link that CitizenB posted or did you do the old link? If you are not sure, do it again with the new link

 

https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en

 

Please don't forget to post up any automated reply numbers.

 

I will text you in a bit as I need you to do something for me.

[Lee Vodafone Company Rep]

Hi CJ1984,

 

I'll call you later this afternoon.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[silverfox1961]

According to CJ1984, her purse went missing in February 2012. She went to the police station to report the loss but as she couldn't definitely say it had been stolen or lost, they refused to log it. Her purse had lots of personal info within including her provisional driving licence.

 

The contract was taken out later that month at a phones4u store with a bank account number that she has never had. In fact, she no longer has any bank account as she uses her husbands.

 

With all the info the fraudster had, it would have been quite easy to take out the mobile contract however, the fraudster made only one payment on the account. Since then, my daughter has received no chasing letters from VF, no DCA letters and certainly no Letter Before Action which is odd if the fraudster used my daughters address.

 

There has been some talk in the area of missing post on occasion however as we know how DCA's operate, she would have got at least a couple of the letters unless a different address was used to set up the contract. Of course Phones4u are no more and there is less likelihood of there being any CCTV coverage.

 

As it stands, the only proof this was not her is a different bank account number which was used when setting the contract up. Due to a previous ID fraud a few years ago, her credit rating got completely stuffed and she was unable to open bank accounts-even basic ones- as there was a CIFAS report against her name.

 

While I am grateful that Lee spoke to my daughter earlier today, I don't really know what more he can do.

[CJ1984]

Hello.

had a letter from bw legal,

says our client intends to contine with the claim.

Also got a direction questionnaire today.

Still had no paper work from the lowell portfolio 1 Ltd.

Will fill in form but what do I need to do nenext as looks like it will be going court.

Many thanks.

[BankFodder]

What other paperwork have you got on this? I think that you need to do an SAR and get Vodafone to disclose everything that they have. If they think that your daughter is their client then there should be no problem here. They should disclose all application forms, direct debit forms, signatures, telephone records. Because they will have the telephones IMEI number, they should be able to provide information as to where the phone is, have they close it down, and also where it was when it made the calls. All of this should be in their database and because they think it is you, it should all be connected to you and therefore it should all be available under an SAR.

 

I think that you should get a move on on this send it to them immediately and make sure that they understand that you want all details – not just statements etc.

 

If Lee is worth his salt now, you might ask him to monitor the progress of your SAR application, to escalate it so that is expedited quickly, and also to make sure that it does contain absolutely everything and that there is no monkeying around from Vodafone.

 

Lee? How about it.

[BankFodder]

By the way, I should go back to the police and make the crime report. Insist on it if they say that it is too late. Say that you want to make the crime report and that if they do not take the details that you will report the collar number of the person who is refusing to take it to the judge at the County Court hearing.

 

When they take the crime report make it clear in the report that you did tried reported much earlier and that they refuse to take it.

 

I think that this is a matter of urgency.