Jump to content


  • Tweets

  • Posts

    • Oil and gold prices have jumped, while shares have fallen.View the full article
    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
    • The streaming giant also said it added 9.3 million subscribers in the first three months of the year.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Vodafone will not let us cancel purchase of pay and go phone.**RESOLVED**


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3392 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi,

 

My son purchased a pay and go phone from Vodaphone on black friday (Nov 28th).

He had to purchase credit and there was an offer of 2 months subscription to Now TV as part of the deal.

The phone was going to be a Christmas gift for his son (my grandson).

 

His wife was also buying things and got the Now TV deal on another purchase so they did not need both.

Vodaphone sent a message to say they would activate the credit within a day or two.

Obviously this was not much use if the phone was not going to be used until Dec 25th.

 

He decided to cancel under the cooling-off period of distance selling regs and told Vodaphone via their chat option.

They would not agree to this, even though it was only a couple of hours later.

He phoned them and they still wouldn't budge, they insisted on sending the order out and then making him return it.

In addition to this he had also been billed twice.

 

He refused delivery and got the DPD driver to select "item refused as no longer required"

on his electronic pad and it went back to the depot.

He has confirmation that it was being returned to Vodaphone.

 

Since then there has been no communication from them and no refund.

The double payment was sorted out by the credit card company but they say they cannot do a chargeback

unless my son can prove he has cancelled the order.

 

We would feel happier if we could give them the cancellation in writing as they seem to be very reluctant to accept it,

but cannot find an official e-mail address and the call centre would not give us one either

- does anyone know who we need to send this to?

Link to post
Share on other sites

Hi

You could try the VF rep we have here.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-November-2014**&p=2343766&viewfull=1#post2343766

 

Please ensure you follow the instructions fully and post up the automated reply number you will get from VF

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Thanks for the link Silver, the form wants an awful lot of info though, should I put my details or my son's?

 

All we really want is the correct e-mail address so we can prove that the purchase has been cancelled and then we can do a charge back.

Link to post
Share on other sites

Just to update:

 

As we refused delivery of the phone the courier, DPD, will return it to Vodafone. We also sent a cancellation letter, signed for, to the head office address and have confirmation that it was received. Since we cancelled the purchase, Vodafone is now the customer and my son is the consignee.

 

Does anyone know how long it will take for the refund to reach us?

Edited by Amathaine
Link to post
Share on other sites

Hi Joey,

 

In view of the number of threads featuring Vodafone (every other one!) I would strongly urge caution before committing to anything with this company.

 

Trouble being is that EE over charged us more than £5000 on our contacts, and refused to pay anything back unless we renewed the contract with them. Also when we wanted to get some old handsets unlocked, they randomly tried to terminate the contracts of the new handsets of our clients (Also happens to be one of our top clients, a dragon from dragons den). On the phone when we complained about this, they actually told us to go somewhere else if we didn't like it.

 

Vodaphone were more than happy to buy out our contract from EE, renew our handsets every 12 months, and we havn't had problems with them previously.

Link to post
Share on other sites

Hi Lee,

 

Thank you for the phone call this morning, confirming that Vodafone have received the phone back. Unfortunately the Refunds Team have not called me and, as it is nearly 3 pm, on a Friday, it doesn't look like they will.

 

I would therefore like to take you up on your offer to chase it further.

Link to post
Share on other sites

Finally spoke to the Refunds Team and they took my son's credit card details (why isn't this already on the system?). They say the money should be in his account by January 7th. He asked for an e-mail confirmation or a letter and was told they cannot do that. Why?

 

I am grateful to Lee for trying to sort this out, but this is clearly a company that doesn't want to be held to any promises. I hope they keep their word over this refund, I will keep this thread updated......

Edited by Amathaine
Link to post
Share on other sites

I really hope that VF keep their word. I am sure that Lee will assist in getting email confirmation for you.

 

I won't update this thread until you say it is resolved

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

  • 2 weeks later...

Hi, everyone, Happy New Year!

 

Just back with an update:

 

The refund was processed and has arrived back in my son's account. I would like to thank Silverfox for his advice and Lee for his help. I have to say I am not impressed that it took a public complaint and the intervention of the company rep to make Vodafone do the right thing, but it has been sorted out now.

Link to post
Share on other sites

Excellent news. Glad that we could help and Lee for his input.

 

Marking as resolved. :smile:

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...