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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sim Free request - Vodafone

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I know there is a Vodaphone rep that frequents these forums so if they or anyone else could clarify something for me please. My friend has an iPhone on contract with Vodaphone and has requested a code to make it sim free. He was told by an advisor that they cannot issue a code as he got the phone and contract through Phones4U.

As they have gone bust what is he supposed to do now, surely it doesn't matter where he got the phone from, his contract is with Vodaphone and it is currently locked to their network.

Any advice please.



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We here at CAGlink31.gif have a very successful vodafonelink3.gif Rep operating here


We advise you to follow this method to alert them to your thread:


If you'd like any help from Lee, email your details via the Contact us form here (https://help.vodafone.co.uk/system/s...us&LANGUAGE=en)

you MUST PUT the code 'WRT135 - CAGlink31.gif Forum' in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this

Vodafone UK

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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On a normal note, I believe that IPhones from P4U should have come unlocked.

However as P4U is now under, I think Vodafone may have to step up here...

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On a normal note, I believe that IPhones from P4U should have come unlocked.


I'll bet they haven't even tried a different sim in it, I think they just presumed it would be locked to Vodaphone network.

I'll advise them to try that first.


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Most phone shops that offer multiple networks won't have the phone locked.


It is the shop that provides the phone (if bought in store), so they aren't going to have variations of the same phone all locked to separate networks.


Vodaphone are usually very good at unlocking phones, but they will likely only do it out of contract. EE on the other hand will say you have to be in a contract for them to unlock the phone. (Avoid EE)

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Hi odds,


So I can help your friend further with this, ask them to email me with their details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line.


Once sent, they'll receive an automated reply with a reference. Post back with this and I'll check that I've got it.


Kind regards,




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Vodafone UK

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