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E.ON Central Heating Care (HES)


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Shocking service.

Been told my wife who is 8 months pregnant with her first child has to go without hot water or heating for 4 days until someone can come and have a look. Apparently we/she is not a priority, and duty manager too busy to speak to us. Stick with what you know folks !

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Hi ABUD

 

Welcome to CAG

 

Write a Formal Letter of Complaint mark it as such. Explain what's happened, how they have let you down and what you want them to do.

 

Send it to :-

 

Christopher McLain

Head of Home Energy Services

Home Energy Services

 

HES isn't part of EON, although it sounds like they still want you to think they are.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?421417-EON-Gas-Bill-HIGH&highlight=eon+boiler

 

 

Thread moved to correct forum.

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Hi ABUD and welcome to the Forums.

 

Thought I'd pop on and confirm rebel11's sound advice.

 

We sold the Central Heating business in April 2013 to a new independent company called Home Energy Services. This company have taken over all our former Central Heating contracts, both practically and administratively. They've their own separate complaints procedure and I'd do as rebel11 says and raise a complaint.

 

You can email them at [email protected] or phone 0345 872 8636 between 8am and 8pm Monday to Friday. They've also their own website as below.

 

http://www.homeenergyservices.co.uk/

 

Hope this helps point you in the right direction and you're able to sort something out.

 

 

Malc

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posts and threads merged to tidy the forum

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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