Sole Heaven - Distance Selling Regulations query

[Oski]

Hi all,

 

I bought a pair of trainers off Sole Heaven via their online store with a discount code through my debit card on paypal.

 

However I would like to return them, I went to speak with the sales assistant via phone regarding processing the return to be referred to this on their website:

 

"DISCOUNT CODES

 

If you have used a discount code on your order all sales are final. We do not accept any exchange or refund on items relating to that order.

Please refer to specific terms relating to each individual code."

 

Is this definitely 100%? I ask because of distance selling regulations and things relating to that. If it is right I will let it go and will sell them via ebay, however this is the first time i've come across a refund policy like this.

 

Thanks in advance

[dx100uk]

you can retrn then

no matter if its discounted

 

 

the DSR regulations are now old hat

 

 

try:

[rebel11]

Summary of Consumer Contracts Regulations:-

 

http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

[Oski]

you can retrn then

no matter if its discounted

 

 

the DSR regulations are now old hat

 

 

try:

 

Thanks for the reply and information, they have refused over the phone to take them back and have not replied to my emails.

 

What can I do about this now?

[Oski]

Summary of Consumer Contracts Regulations

 

x

 

Thanks for the reply, I had a read of this the other day but i'm just wondering how to go about getting this refund sorted as they are outrightly refusing and they don't have a head office that I can write a letter of complaint to.

[rebel11]

Give CAB a call, obtain a Refernce number from them. Write to them. Here is an example of a letter/template, you clearly need to amend it.

 

Add the following to the letter:- CAB / TRADING STANDARDS Ref No: XXXXXXXX

 

Send it Recording Delivery to their Registered Delivery.

 

http://www.adviceguide.org.uk/wales/consumer_w/consumer_different_ways_of_buying_e/consumer_buying_by_internet_mail_order_or_phone_e/consumer_cancelling_a_distance_sale_order_e/cancelling_a_distance_sales_contract_goods.htm

 

I believe this is thier address:-

 

Love of Sneakers Limited

43 Hoults Yard, Newcastle,

NE6 2HL, United Kingdom.