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Change Supplier - Npower

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I know that you can't change supplier if there is an outstanding balance of over £50.00 and it is more than 28 days old.


But I am in a huge dispute with Npower and I have been asking them to let me change suppliers

and let the ongoing court action decide on how much is outstanding.


They have missold their contract to me on two occasions.



The first time, when it came to renewing the contract I told them I'll let it go as long as this sort of thing doesn't happen again.


But within two months they increased my direct debit again and

during the process of complaining about the issue I found out that I was not on a fixed tariff as I had negotiated with their representative.



Fortunately I had a recording of that telephone conversation and sent it to the Ombudsman

who claimed that it was different to the transcript NPower had given them.



I asked for an SAR which matched my recording.

But the Ombudsman still ruled in their favour, if that is even believable.


They tried to install pre-paid meters by applying for a Warrant of Entry but

I argued that this was a contractual dispute and should be dealt with in the County court.

The Magistrate agreed with me and threw out their application and the other three applications they made.

On the fourth occasion, I gave up and filed my own County court claim against them for mis-selling, harassment and abuse of legal process.


This case has now been dragged for nine months without a hearing

and all along I keep getting these invoices and added charges that I don't agree with

specially that they moved me to their "standard tariff" so I have had no choice to choose a tariff.

So I stopped paying them.


I have been asking to be allowed to change supplier and let the court decide how much is outstanding to whom.

But they won't answer, neither does their legal representative.


In fact except for notifications of invoices and meter reading requests, I get nothing from Npower,

no matter how many times I write to them and about any subject, not even the legal proceedings.

Their Barrister is apparently famous for not writing things down.


I am worried that they may cut me off and then I have to settle their ridiculous invoice and chase them for money for the rest of my life.


Can some one help. I just want to get away from Npower and their dirty games.



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I think we need to know far more about the claim that you have brought against them.


To have brought claim for so many causes of action including harassment sounds a bit of a muddle to me. It is always a good idea to try and litigate on a clear and single simple issue because that is the easiest way to make progress.


Also on a multiple issue claim – particularly one which includes an allegation of harassment – you risk losing credibility in front of the judge who may think that all you're trying to do is vent your anger.


On what basis have they increased the direct debit? How many times have they done this?


Also, to what extent has npower's transcript differed from your own recording? Have you made a transcript of your recording?


Congratulations on recording your call. I wish more people did. I think it was a mistake to stop paying them. This will add grist to their mill and also it will just put you in a more difficult position when the matter is sorted and some money has to be paid over.

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First of all

believe I tried and tried to reach an amicable settlement with them but they dragged me to the Magistrate court three times.

I also served them with statutory notice regarding harassment. But they still did it again.



I have been through small claim courts against BT and I know that corporate lawyers love to drag it on regardless

because they make money out of it but it is a torture for the consumer.

I also asked them to file a case against me through the county court so that I could defend rather than pay court fees but they didn't.


The transcript was a lie by the Ombudsman,

he never had a transcript but he said that in the transcript it says that they will send you the contract

confirming that it was going to be tracking Tariff.

He didn't know that I had a recording of the telephone conversation.



when I sent it to him he changed his story.

But then to prove that he was lying I asked for an SAR.



Ombudsman are all biased and I would be the same if I was accountable to no-one and governed under no regulation.


I agreed to their estimate of the Direct Debit in January but

in February I got the first invoice and the notice saying that my DD debit was going up by 15%.

How can that possibly be?



I wasn't a new customer, they knew pretty well how much energy I use over the year

so how could the have got the estimate so wrong and then only one month into the contract then readjusted it?

When I complained they proposed direct debits ranging from £110.00 to £192.00, i.e. non-sense.


I have been through their invoices with an accountant and asked for clarifications on some of the numbers.

They never came back with explanations that made sense.

The whole idea that consumer should built all this reserve over the summer months in their account is a total abuse.

They can provide the consumer with smart meters but it doesn't suit them and ofgem is a joke as well.



I asked them for npower's historical tariffs because neither Npower nor the Ombudsman would provide them,

they said that they don't have them!



Then they referred me to a private company and it turned out that they didn't have them either.

If the regulators don't keep records of the tariffs or able to point the consumer to the right resource

then what on earth are they doing and what do they keep in their library?


I was paying them, until they started dragging me to the Magistrate which I think was abuse of legal process.

Otherwise why did the Magistrate throw it out.



The Magistrate even asked them to book 40 minutes of time and then they would hear it.

But they didn't because they knew that they had no chance.


How can I pay them? Their invoices are wrong. I am on a Tariff imposed on me and I don't even have access to the correct information to pick my own Tariff.


I even asked for a copy of their terms and conditions and they send me terms and conditions for their website

and they never got back to me when I emailed them saying that I think that they have sent me the wrong document.

What else could I do?



But since I don't even have the right terms and conditions I can't verify that these additional charges are part of the contract.

So none of the additional charges are valid either because I have never had the opportunity to read the correct terms and conditions.


I have asked them to allow me to move on to a new supplier but they won't answer.

They don't say no.

They just ignore my communications.



I am keeping a record of all of it and I am going to add it to my witness statement to show that their behaviour

has been unreasonable through out with the hope that I might get the cost of my time back

but the judges too have been emasculated by the government

and don't have the stomach for it anymore which was what made Common Law so effective but no longe.


The problem is the implementation of #EU directives in UK that doesn't allow consumer to claim for time and stresses involved caused.



If the payouts were large enough then they would have incentives to settle early

when there has been a serious mistake by one of their representative.

But they keep on doing this because the penalties are puny compared to the number of people

who don't even have the time for drawing up a claim.


It is the government's fault that OfGem is useless and it is their fault that the Ombudsman organisations can just about do anything and get away with it.



The whole concept of Ombudsman has been destroyed by their conduct and the cuts in the public services

means that the justice system is not accessible by most consumers and since small claim court doesn't payout costs

(or caps it) there is no point to get a lawyer involved even if the Claimant could afford it.


I never wanted to go through this again but the way they bullied me and dragged me before the Magistrate really got under my skin.

Edited by JulianBlanc
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I'm sorry but if we are going to be able to be of any use to you, you are going to have to give us a distillation of the facts in a structured chronology.


You need to hear some factual detail about the difference between the recording and the transcript and you need to tell us some detail about your claim. Preferably you need to reproduce the claim here

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refusal to change supplier level is now £500 not £50




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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agree, you will have to give a time line to the dispute and what has been done or not done.

I suggest you should pay them something until sorted, say just what you had been paying, by direct on line payment and keep records.



I found Nobpower difficult to deal with as well, don't send out contracts, don't respond to questions or complaints.

Latest is I changed a gas tariff with them, Cheaper, ( kept elect on old one), so they cancelled my DD???!!! and set up a new account? and again did not confirm new contract.

so now they are just taking a small DD for electricity only?

and they keep sending emails, that you cant reply to, saying my Final account will be with you shortly, despite many phone calls. ( I don't think one department knows what the other is doing ).

I am sure you will get there in the end, good luck.

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