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    • Do you have historical meter readings from before the meters were changed? And more recent history showing consumption, in metered units not in £s,  since the change. One specific thing to check is gas. Check that the meter and the bill use the same units. If the meter is recording cu.m but they're billing as if it was counting 100 cu.ft, then your bill will be nearly three times too high.  Overall I'm guessing it's an Ovo screw up. It's significant that they didn't block the transfer, maybe they aren't so sure of their position.
    • Hmmm, interesting point. In my career, that I am retired from now, there were an immense amount of rules and regulations that one had to adhere to by law. The qualification process is rigorous with on going assessments throughout your career and re-certification every 12 months. If you were shown to be not competent in those rules and regulations you could not hold the position and the operational consequences of that could potentially be dire. In the same respect, perhaps a judge who is not conversant in the rules of POFA should not sit in on cases that requires proficiency in that area? I also bow to your considerable knowledge in this area, perhaps I shouldn't be commenting but by doing so I find it helps the learning process. Your last point has just reminded me of something that may help my case, thank you.
    • Just had an email re the my breache in agreement by her rep.   I asked you yesterday if they had asked about her name in the thread being removed.   The issue they have is the Elizabeth turner and genetic pups entry on google.   they knew I did not put it up and told them so in court.  I dnt know how to post on google.   I told them I cannot remove what I did not post.  when i come back here and saw her name gone from threads title, I presumed her reps sought it.   now I get an email saying her names still on google ur breaching the agreement as it’s still on google.  
    • Peter McCormack says "ambition is big" and Real Bedford's attendances are increasing with promotions.View the full article
    • How does one obtain the permit? The permit team number is only open between the hours of 9am to 3pm Mon - Fri. It says on the website, To obtain an additional 2 hours, the driver must pay a tariff of £3.00 + booking fees in person at our Security Hut, is that how you get the permit also, from the security hut? What a rigmaroll that would be but maybe just another step to take to try and catch people out?
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hello Brighthouse rep,

 

Today I received email, spam email. The email advertises Brighthouse.

 

The email says it is sent from:

[email protected] via podcasall.advisoryideas.com

 

 

 

I have never been a customer of Brighthouse.

 

 

I do not ever intend in being a customer of Brighthouse.

 

 

I did not request that you send me your junk mail, neither did I give yourselves permission to send me junk mail.

 

 

 

It seems your junk email which I received is part of your email marketing campaign as it uses icptrack.com within the clickable links for Brighthouse.

 

 

Please will you review your email marketing campaign? And perhaps contact only those who have given yourselves permission to contact?

 

 

Thank you.

If I've given you advice, then it is just my thoughts / opinions - doesn't mean I am right!

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lol i wonder if i will get any answer

 

would be interesting to know where they found my email details and why they think that they can spam my inbox

If I've given you advice, then it is just my thoughts / opinions - doesn't mean I am right!

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Good morning veganite,

 

Firstly, I'd like to apologise for the emails you are receiving.

 

If you could please email the customer relations department at [email protected] we would be able to remove your details from our mailing list to stop all marketing emails in the future.

 

Please put 'CAG ref 108091' in the subject for the email so it can be located without any difficulty.

 

Many Thanks

 

Jason

Web Relations

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Hello,

 

Thank you for your reply.

 

From your reply, I can see that you have a database and that the marketing email I have received is a result of my email being on your database.

 

I had thought that as you were using a third party company icptrack.com, then they had obtained my email from somewhere. However, you have confirmed in your reply that you use a database.

 

Please will you let me know where you obtained my email address from?

 

Please will you let me know when I have given yourselves permission to send me email?

 

As I have never been a Brighthouse customer I am perplexed as to where you have obtained my email and my permission for you to send me marketing emails.

 

Thank you.

If I've given you advice, then it is just my thoughts / opinions - doesn't mean I am right!

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Good morning Veganite,

 

It’s likely that the email that you’ve received is from a 3rd party - I can check this for you if you’d be kind enough to forward me the email to [email protected] with ref 108091.

 

We do not have access to 3rd party affiliate databases, but we’d be more than happy to arrange getting you removed from any further email distribution lists.

 

Again, I’d like to apologise for any inconvenience caused.

 

Best wishes

 

Jason

 

Web Relations Team

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