Can't get proof of receipt

[tali]

Dunno if this is right section , but here goes

 

In May 2013 a charity provided my autistic son with a new boxed HP laptop.

 

Recently the battery is going flat very quickly -about 2hrs.It def needs replacing

 

I was surprised to find my warranty had expired in May .....2010 !

 

I contacted the charity and they told me they bulk purchase in advance -hence the early expiry

 

my question is do i have any legitimate warranty claim ie when i received the goods ?

Thx

[rebel11]

Hi tali

 

I would write to HP Customer Services, explain the problem your having with the battery, explain that the laptop was given to your autistic son by a charity and under the circumstances could they replace the battery.

 

You have rights under SOGA, but I think they might just do it as a 'goodwill' gesture. If they don't then use SOGA.

 

Here's some info:- http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

[dx100uk]

batteries are sadly not covered by any warranty nor SOGA etc etc.

 

I would write a pleading letter to HP

to see if they will do a GOGW.

 

however be aware that, 2 yrs, is about right for any battery pack to last.

 

dx

[ssparks2003]

Sorry, but i have to ask. the charity provided a laptop, do you mean gifted for free or sold?

[porkyp1g]

You can pick up a new one cheaper online. The battery is about 5 years old, so it's unlikely hp will consider replacing it.

[labrat]

Yep look for a 12 cell costs more and will stick out of the base a bit but battery life is a lot better

[tali]

A charity provided me with a free laptop for my autistic son .

 

 

Within a year it developed a dead battery and has to be run off mains.

 

 

I contacted HP and they told me it was old stock but would honour guarantee with proof of receipt.

 

 

Unfortunately the Charity invoice only contained my name and address.

 

 

I then sent copy of parcel label and date to HP

they said i needed some headed confirmation from Charity.

Surely HP should accept the parcel label details ?

 

I have contacted Charity numerous times over the last 8 months or so

- and they say they are trying to locate it !!!!

 

 

I told them several times all i need is quick written confirmation- but to no avail.

 

 

It would have been quicker for them to send me confirmation than the numerous replies of "we are trying to locate order" !!!

 

Charity commission say they cannot help and i should contact trustees-

trouble is it is a small charity and everything is dealt with by the chap who is causing me probs !!

[rebel11]

Hi tali

 

Call into your local CAB, take the parcel label with you, ask them to call the chap/charity whislt your there, see if he can write the letter whislt you are there and fax it across.

[ssparks2003]

Is this the same problem that you was having in April?

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?421439-laptop-warranty-claim-expired&p=4506738#post4506738

[rebel11]

Thread merged.

[raydetinu]

2hrs is about right for an old battery!

[sparx]

The battery packs do not last forever - 2 years would be an average life in my view (from previous experience). It is normally down to one cell failing, which brings the whole pack down - they are not however servicable.

 

I would ensure if you get a replacement battery from online that you get a genuine article - there are far too many dodgy lithium ion batteries floating round which may or may not be dangerous (think fire/explosion risk).

[citizenB]

Tali, how are you attempting to make contact with the charity ? If by telephone, it might be worth a recorded delivery letter explaining the situation.

 

It seems very odd that you were provided with a Laptop in 2013 with a warranty end date of 2010 !! Was it a reconditioned item ? Are you not able to afford a new battery pack yourself ?

[tali]

Update

 

 

- spoke with HP and

 

 

they tell me warranty started when they provided laptop to the charity

- which well over the 1 year warranty period.

 

 

They said the warranty does not apply to when i received the laptop.

[dx100uk]

post 3 refers.

 

 

dx

[tali]

Thx dx -sorry missed that.

 

 

I did ask over the phone for goodwill but they were unable to help.

 

 

However , at no stage did they mention batteries were not covered

-in fact even over various emails (even though i'm sure you are right)