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    • Hi Dx, thanks again. I've scrolled through the forum and searched some keywords for the life of me I cannot find what you are saying. Any chance you could please point me to the posts or give me the keywords I need to search for as pulling my hair out here. 
    • The boiler had started losing pressure. I was getting concerned about it. ASG sent me  a letter saying that to keep the warranty valid I needed to power flush.  On the morning of the power flush the boiler failed completely and I turned it off.  The flush technician decided not to flush through the boiler as he was unable to get it to work and reported it as leaking.  I then got ASG to come out the next day. ASG refused to    I had the power flush done before calling ASG. The tech ician doing the power flush could not get the boiler to fire up. He took the front off the boiler and noticed that there was water in the boiler and a leak. This was included on his report. Despite this they are claiming the damage was caused by the flush. I have forwarded the letter to the technician and he has agreed to make a formal report. 
    • Can I also ask do I not have protection under the consumer credit act 1974 in some way as even though it is a fixed loan agreement it is still regulated under them.  sorry If I am sounding stupid
    • right that makes more sense now.   but lets be clear here...there is an existing warranty?.... and you are not confusing this with a 'service contract' , which they signed you up to, ?   it appears ASG are doing their usual crap then by claiming the failing boiler , of which they were aware of an issue by letter, was caused by a power flush.    
    • I've not moved yet I'm just finding out information,so if I change my sister as my carer to someone else, would it be easier to rent her property 
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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